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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,800
value
44
quality
3,444
This company responds to reviews on average within 1 day

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37,361 reviews

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New Jersey
1 review
0 helpful votes
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Great experience with company. I was referred by a friend and now I am referring others. I am satisfied with their products. Thank you

Date of experience: October 1, 2025
West Virginia
1 review
0 helpful votes
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Fit could be better
October 11, 2025

I previously got leggings and shapewear. Had problems with rolling from 2 pieces and one of the full body shaapewear must be made for a short torso. Didn't sit right on my body. Bummer considering I paid a lot of money for the items.

Date of experience: October 1, 2025
Michigan
1 review
0 helpful votes
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This stuff is life changing!
October 11, 2025

I purchased my first REAL waist trainer from Shapellx. I absolutely LOVE IT! I don't ever want to be without one again. Excellent quality items!

Date of experience: October 1, 2025
Georgia
1 review
0 helpful votes
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Customer support
October 11, 2025

I order the wrong size and was able to exchange the items for the correct size. The return process was easy and the communication was great. I ordered even more the 2nd time around

Date of experience: September 30, 2025
District of Columbia
1 review
0 helpful votes
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Durable Material & Reliable.
October 11, 2025

Hid the small back fat i have. No roll ups from the bottom. Maintained my beautiful figure and made it stand out even more. Worth it. Voila.

Date of experience: September 30, 2025
Virginia
1 review
0 helpful votes
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Excellent quality!
October 10, 2025

I previously bought a bathing suit from Shapellx and it is one of the best bathing suits I've ever owned. It's slimming, comfortable, excellent quality and looks amazing on!

Date of experience: September 30, 2025
Illinois
1 review
0 helpful votes
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The first time I ordered i received a mid support faja and it okay alright, I haven't used it since then. I'm hoping the a strong support will be a better fit for me

Date of experience: September 30, 2025
Virginia
1 review
0 helpful votes
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Love it
October 10, 2025

I love it if you could do more super compression with no seams and zipper all the way on the side that would be lovely it seems like you can see the zipper on everythingo wear with it but it pulls me in better thanthe medium compression shapeware pieces that I have. And more to target back and side fat...

I Absolutely love all of my shapeware lord of it's just too big now that I've lost weight maybe more adjustable shapeware that can tighten a you get smaller, for girls that are on a weight-loss journey, for continued use cause once it's too big you can't use it anymore it doesn't snatch you in.

Date of experience: September 30, 2025
Michigan
1 review
0 helpful votes
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Willing to work with their customers
October 10, 2025

Product was not what was expected. They credited a gift card to me to use for the entire purchase I made previously and told me to keep the product I was going to send back.

Date of experience: September 30, 2025
Louisiana
1 review
0 helpful votes
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I said yes to Shapellx
October 10, 2025

I was scrolling on Facebook and came across a black jumpsuit with the shapewear made in it and I ordered two the Camel and the black. My order came really fast.

Date of experience: September 29, 2025
Kentucky
1 review
0 helpful votes
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Definitely helps you look your best!
October 10, 2025

I've been on a weight loss journey and so my skin has been a bit flaccid but with the Seamless Sculpt Strapless Bodysuit I was able to slip into a strapless dress confidently and without having any issues going to the bathroom. Sizing is true to what their sizing chart recommends.

Date of experience: September 29, 2025
Wyoming
1 review
0 helpful votes
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Awesome product
October 10, 2025

I bought the waist trainer and I love the results that I got. Ordering another one today. I love the older one with the smaller handles though.

Date of experience: September 29, 2025
Maryland
1 review
0 helpful votes
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Return process is really slow
October 9, 2025

We take entirely too long to receive your gift cards. I would think that would be an easy process since I'm re-spending the money with the company.

Date of experience: September 29, 2025
Maryland
1 review
0 helpful votes
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Great quality Shapewear
October 9, 2025

The shape wear I bought fit perfectly and is beautiful. It held my tummy in plus gave me a little boost in the buttocks. This is my second purchase and it will not be the last. Great purchase and good customer service.

Date of experience: September 29, 2025
Illinois
1 review
0 helpful votes
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Poor execution of delivery
October 9, 2025

I bought bras initially for an event, but had to request a refund because they were not delivered to my home. The delivery person took pictures of the building but failed to deliver them to my front door and as a result, I never received them.

Date of experience: September 29, 2025
Florida
1 review
0 helpful votes
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Excellent customer service skills
October 9, 2025

They are a reputable business, very caring in regards to their customers needs, answer quick and have good customer service skills.

Date of experience: September 29, 2025
Texas
1 review
0 helpful votes
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Previous experience Strapless bras are very fitted needed a size up, 36G or F. Return is a little difficult and timely, (To get to a Live agent) I thought it would be request then get a return label. But I believe the return is on the way now. But It looks like they are sending the same size as the first one I ordered, 36DDD, I need the next size up.

Date of experience: September 29, 2025
New York
1 review
0 helpful votes
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Like the way it fits
October 9, 2025

It doesn't snatch my lower abs as well as I would like but the top half it makes me have a very small upper waist. However The first time I wore it i put it over my stockings and the leg part rolled up and had to keep pulling it down. So know I put the shapeware on first than my stockings with no problem of rolling up.

Date of experience: September 29, 2025
Wisconsin
1 review
0 helpful votes
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Great
October 9, 2025

Great products. Only issue Ive ever had is one of airslim shorts shapers I purchased the zipper has come off. Other than that all products have been good quality.

Date of experience: September 29, 2025
California
1 review
0 helpful votes
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It was so hard to choose which items I wanted because there were so many shape ware pieces that I liked to choose from. I wish the site created a way for me to create my own wish list

Date of experience: September 28, 2025