Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shapellx

Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
How would you rate Shapellx?
grey stargrey stargrey stargrey stargrey star

Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,428 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow LaV D.
Unfollow LaV D.
Share Review
Report Review

Obsession
October 19, 2025

I am always amazed how well the garment fit effortlessly and seamlessly the best investment, I f feel good was a person it would be me in my shapellx shapeware

Date of experience: October 9, 2025
Wisconsin
1 review
0 helpful votes
Follow Rachael W.
Unfollow Rachael W.
Share Review
Report Review

The underwire on the initial shapewear piece I purchased began to poke through before I after only trying the garment on with my dressess a couple of times. I reached out and the company offered me a gift card credit. My issue is that the gift card did not arrive and I had to reach out to the company for another one to be issued. I was concerned because I tried to call the customer service number several times, but could never get anyone on the phone, nor on the online chat. I sent another email, I did receieve a response within 24 hours. The gift card was sent the next day. I have just placed my order for the new garments, fingers crossed there are no issues with the new order/garments.

Date of experience: October 9, 2025
Ohio
2 reviews
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Share Review
Report Review

Easy ordering process, items did just what the description said, ordering tools (size guide, firmness, etc) is always on point.

Date of experience: October 9, 2025
Illinois
1 review
0 helpful votes
Follow Veronica C.
Unfollow Veronica C.
Share Review
Report Review

Third times a charm
October 19, 2025

My first time was great I bought one item and I love it. My second time was horrible I bought three items all the wrong size and could not exchange them. I hope this time will be like the first time.

Date of experience: October 8, 2025
Texas
1 review
0 helpful votes
Follow Kathryn G.
Unfollow Kathryn G.
Share Review
Report Review

I have tried every form of Shapeware that you could find nothing has been comfortable. It will hold you in, but it cuts into your skin. They don't do what they advertise they do and I finally found something that I can actually go about my day without feeling incarcerated by the garment

Date of experience: October 8, 2025
Alabama
1 review
0 helpful votes
Follow Chiquita L.
Unfollow Chiquita L.
Share Review
Report Review

Get It! Try It! Buy It!
October 18, 2025

Not to compare, but probably one of the best brands of shapewear you can have in your drawer! I'm a repeat customer. Only reason, I gave 4 stars is because my item didn't arrive timely! As you can see, that didn't deter me from a second buy! Great quality merchandise, so you must try!

Date of experience: October 8, 2025
New Jersey
1 review
0 helpful votes
Follow Laneisha T.
Unfollow Laneisha T.
Share Review
Report Review

Money well spent
October 18, 2025

I decided to purchase the shape wear after watching a video on instagram made by Temika with her discount code TM88. I made an additional purchase taking advantage of the bogo bra sale and I was very impressed when my items arrived. For reference I am 5"11 at 212lbs I usually buy clothing within the ranges of 12-14 depending on the material so I ordered the air sculpt mesh leggings in an xl. The leggings fit perfectly and even goes high up under the bra which is a plus for me with the wireless back support bra. I decided to purchase the same items to wear while I'm working out in the gym.

Date of experience: October 8, 2025
Alabama
1 review
0 helpful votes
Follow Janarobinson R.
Unfollow Janarobinson R.
Share Review
Report Review

I've tried several shapewear brands before, but none offered the combination of comfort, quality, and support that Shapellx does. The material is soft yet firm, it stays in place all day, and it gives me a smooth, sculpted look without feeling restrictive.

Date of experience: October 7, 2025
Oklahoma
1 review
0 helpful votes
Follow Loraine F.
Unfollow Loraine F.
Share Review
Report Review

Returns and refunds are NOT easy - you need to repeatedly message them to get them to move the process along. It took over 30 days and multiple requests by me for them to process my reauest!

Date of experience: October 7, 2025
Canada
1 review
0 helpful votes
Follow Pinky M.
Unfollow Pinky M.
Share Review
Report Review

The best i have ever had
October 18, 2025

Material is soft and strong. Customer service is very good. They are patient, listened to me and offered my different alternative which worked great. Had I not chosen the wrong size I believe all would have been great. Products are just as you see them and also described on the site.

Date of experience: October 7, 2025
Tennessee
1 review
0 helpful votes
Follow Gwen B.
Unfollow Gwen B.
Share Review
Report Review

Fixed one problem created another
October 17, 2025

Item was satisfactory in some places but created problems in others. Couldn't return because I had thrown away the packaging. Very disappointed.

Date of experience: October 7, 2025
Ohio
1 review
0 helpful votes
Follow Mum M.
Unfollow Mum M.
Share Review
Report Review

Confidence, Comfort, and Curves, Shapellx Has It All! 💕
October 17, 2025
Updated review

I've tried a lot of shapewear brands, but Shapellx truly surprised me! From the fit to the fabric, everything feels thoughtfully made. It smooths in all the right places without feeling tight or uncomfortable. I love how confident and put-together I feel every time I wear it. It's officially my go-to brand for everyday shaping and special occasions alike!

Date of experience: October 7, 2025

To be continued
October 10, 2025
Previous review

To be continued

Date of experience: September 30, 2025
Alabama
1 review
0 helpful votes
Follow Nicole B.
Unfollow Nicole B.
Share Review
Report Review

Very good experience!
October 17, 2025

My previous experience was also my very first time purchasing from Shapellx. I loved the products but two of the items didn't work for me. I reached out to Customer Service via email and received a timely response. The representatives were very helpful in assisting me with my return. I have not gotten the opportunity to wear what I ordered just yet but I do look forward to doing so very soon.

Date of experience: October 7, 2025
Pennsylvania
1 review
0 helpful votes
Follow Joanne L.
Unfollow Joanne L.
Share Review
Report Review

Had to Return Bathing Suits
October 17, 2025

I ordered two bathing suits for a trip and they came much later than the estimated delivery date, so I returned them.

The process to do so was smooth, so I'm giving Shapellx another shot!

Date of experience: October 6, 2025
Maryland
1 review
0 helpful votes
Follow Selena W.
Unfollow Selena W.
Share Review
Report Review

The shipping is very fast and they have different shape wear to choose from with different support to choose that you might need

Date of experience: October 6, 2025
Ohio
1 review
0 helpful votes
Follow Pasha C.
Unfollow Pasha C.
Share Review
Report Review

Love It
October 16, 2025

Honestly I can't speak on this subject as of now. I have an item I need to return so I'll have a comment about my experience later

Date of experience: October 6, 2025
Illinois
2 reviews
0 helpful votes
Follow shon N.
Unfollow shon N.
Share Review
Report Review

Always looking for a good bra
October 16, 2025

My experience so far has been a positive experience. I get my order as promised, and I don't have to worry about getting the wrong item.

Date of experience: October 6, 2025
Texas
1 review
0 helpful votes
Follow Veronica M.
Unfollow Veronica M.
Share Review
Report Review

Support
October 16, 2025

I did not pay mind to the support of the previous items I purchased and they do not do the job I had hoped they would do.

I was out of town and the return date had passed by the time I came back home.

Date of experience: October 6, 2025
Maryland
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

I am 50 years old, 5'5 and 160 lbs I order the xl in the bottom shape wear to smooth out my belly from a c- section and my menopause belly. This is perfect. I love the zipper from front to back, making it easy to go to the restroom unlike other shape wear. It lifts and flattens in all the right places. Very happy with my purchase.

Date of experience: October 6, 2025
Florida
1 review
0 helpful votes
Follow Shellyann J.
Unfollow Shellyann J.
Share Review
Report Review

Not good.
October 16, 2025

The website is not user friendly when dealing with returns and the response takes days. Im still waiting on the response... this is not appropriate, its dishonest

Date of experience: October 6, 2025