On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
Shapellx Reviews Summary
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I reached out twice to the customer service of the shipping company and was lied to as well never contacted by the manager as stated. GOFO should not be used
First time buying I loved the quality, it was just the wrong size. I pray this time the pieces will fit. I wanted to exchange rather than return but it wouldn't come in time for the wedding I intended it for.
Well the first time I ordered it took forever to get my purchase. My second order can in timely manner... Hopefully, this order will be delivered on the dates stated.
I was absolutely happy with how quickly I received this product. I have purchased this product before and and pleased with the product as well as the service.
I never received the order, it was marked as in transit for over a year. Customer service never responded to my emails. Im just keeping my fingers crossed this time around because of the reviews.
I received my order. Just tried it on today. It is prefer just other shapeLLX products I have purchased. I will definitely recommend this to friends. Thank you Shape LLX
I've shop with Shapellx plenty of times and they never failed me even ordered a mystery box and wasn't disappointed definitely recommend
I saw this shapellx ad on social media from different women of different sizes share their experiences online and I thought I would try it and I was satisfied with my purchase. I am looking at purchasing more items from shapellx.
First order was incomplete never got a refund and I couldn't do return.
Second order the fit of the bras are not accurate but they are good quality so I will try for the last time a different bra
I have had order few times! Shapewear and I love them including a bra and my problem was that I couldn't exchange the bra or returned it
I'm a shapewear fanatic. I thought this would be a waste of money due to trying so many different shapewear. But I was highly impressed. It's comfy, doesn't have any panty lines, bra bulges, or thigh cut off. I'm literally shocked of how good this item was. I'm buying another one soon. It also arrived quickly. I 100% recommend this shape wear for mommy's like me who want to look snatched comfy and put together. Buy one now... lol
Receive wrong size try to contact customer service ro return bc needed for a wedding and was wrong size as well as color destroyed my own look for dress!
Bought the buy 2 and 1 sale and well worth it. I was able to get 3 total for all my shapewear needs. Very comfortable and it smooths out everything.
I was very disappointed with the one product I purchased with Shapelix I wrote them about and never received an answer back from them. They never responded or acknowledged the issue so I took a loss on that product.
Purchased a PowerConceal Full Body Tummy Control Shapewear in 2022. There was little to no tummy control. Total waste of money. Took quite awhile to receive and didn't want the hassle of trying to exchange or get a refund. Taking a chance again to see if they've improved because of the cyber sales. 🤞🏽
I had a slight issue with an item on my purchase and without even asking the company offered to send me a replacement with no questions asked, which was extremely nice. Highly recommend this company. They definitely stand behind their products and absolutely made things right.
Only thing I wasn't satisfied with was that I ordered a bra according to your sizing and did not match my regular bra size. I ordered twice two different size but neither fit.
I have bought a lot of items over the years. Tend to have my favorites. Customer service has been great when I had reached out. Some items were missing from my package. They were easy and fast to respond.
A hole right through the rear portion of it. I was highly disappointed with it all. Like why this fabric ended up being so vulnerable?
It's was just wao, so snatched and elegant under my dress.
The best shape wear i ever purchased plus it was a buy 2 get 1 free. I love everything I bought.
With so many positive reviews and the huge discount I couldn't resist the charm
...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members