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Shapellx

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,799
value
44
quality
3,444
This company responds to reviews on average within 1 day

Instant Feedback

37,350 reviews

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Virginia
1 review
0 helpful votes
Follow Harriet R.
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I brought the 4 in one shape wear and I realized it was too easy to get on, so I'm ordering 2 different sizes this time. I have multiple products from Shapellx. I'm a customer for life.

Date of experience: December 6, 2025
Tennessee
1 review
0 helpful votes
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My shapellx is to tight.
December 16, 2025

I love the feel of the material but it's too tight around my inner thighs.

Date of experience: December 6, 2025
Texas
1 review
0 helpful votes
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Good Products & Quality
December 16, 2025
Updated review

I have purchased 4 of the shapers. So far, I've only worn 2 of them. My shorts shaper is the bomb!

The shaper leggings is ok. I have an issue with the wire base on the sides. It rubs into my torso and has cause marks and uncomfortableness when wearing. I have to cushion it with bandages when wearing. I even went a size up from my usual size.

Date of experience: December 6, 2025

Great product!
December 3, 2025
Previous review

Ease of use and convenient, with good quality products at a great price.

Date of experience: November 23, 2025
Michigan
1 review
0 helpful votes
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My order came
December 16, 2025
Updated review

I have not wore it yet but it looks just like the picture came pretty quick. I have aways wore spanks to suck me in so I think this company may have gotten it right.

Date of experience: December 6, 2025

I hope I picked the right size
December 1, 2025
Previous review

I hope I picked the right size

Date of experience: November 21, 2025
North Carolina
1 review
0 helpful votes
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Great Quality and Fit
December 16, 2025

I ordered this Shaper after seeing an advertisement on Facebook. Everything looked great, but I was still skeptical because it can be hit and miss with ads on Facebook. The ordering process was quick and easy and shipping was fast (about 1 week). The material is high quality and really holds you in (strong compression) and smooths you out. Another plus is that the top doesn't roll down. Everything stays in place! I will definitely buy from them again. For reference, I am 5'0 and 135 pounds and ordered a size Small.

Date of experience: December 6, 2025
Tennessee
1 review
0 helpful votes
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They fixed the problem
December 16, 2025
Updated review

I ordered a few items with delivery date to be December 3/4 never received my items. They did issue gift cards so that was the good ending of it but very disappointed. I ordered an item from this company through TikTok and my item made it to me in 3days.

Date of experience: December 6, 2025

Easy to place order and look at sizing
December 2, 2025
Previous review

Easy to place order and look at sizing

Date of experience: November 22, 2025
North Carolina
1 review
0 helpful votes
Follow Wanda R.
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My shapellx
December 16, 2025
Updated review

My shspellx strapless bra save my elegant night. It fixed me perfectly with the dress I wanted to wear. I love how it lift my twins up and keep them In place

Date of experience: December 6, 2025

I love all my shapelx bras
December 4, 2025
Previous review

My previous experience with Shapelx is fast service. The beautiful packaging. I live the texture of the bras and under shorts. The material is very good material and it really holds you up and in.

Date of experience: November 24, 2025
New York
1 review
0 helpful votes
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A great product
December 16, 2025

Love these jumpsuits, I ordered 3, the only reason didn't give 5 stars, a little hard to get into, but once you get it on it's great. Also does show a little too much cleavage.

Date of experience: December 6, 2025
Connecticut
1 review
0 helpful votes
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Thank you shapellx
December 16, 2025

As a woman who is plus size I just want to say thank you for helping me my confidence back. I would love to show my results and show others, whether you are a small or 3x. Shapellx represents you!

Date of experience: December 6, 2025
Virginia
1 review
0 helpful votes
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Great
December 16, 2025
Updated review

It was a great product and experience. The bra wasn't my size but I got refunded with the full amount and also a $10 voucher to use for next purchase which was really great. Hopefully this purchase will be my perfect size!

Date of experience: December 5, 2025

Specific details about sizes will have been great
October 13, 2025
Previous review

Specific details about sizes will have been great

Date of experience: October 3, 2025
Washington
1 review
0 helpful votes
Follow Kisiah S.
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I'm a 5'2", 147 pounds lady with a gut... I normally wear larges and sometimes mediums. I was told by a representative that the shapewear usually runs small so I stuck with a large. My gut was not held in at all. I was extremely disappointed as I bought it for a formal event and the gut was still loud and proud. If you're looking for the snatch you see in their videos, would size down. I'll be looking into their return or exchange policy this weekend.

Date of experience: November 28, 2025
Georgia
1 review
0 helpful votes
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Trying to make an exchange
December 16, 2025

I received the first step of exchange with a link to follow 2 days ago. I am still waiting for further instructions to ship my garments back. I want one size larger on 3 pieces. I'm unable to move further since assistance has stopped.

Date of experience: December 5, 2025
Virginia
1 review
0 helpful votes
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Item was too small
December 16, 2025
Updated review

The material had a comfortable feeling and I liked the shoulder hook adjustments, but the overall bra fit was too small. I will exchange for a larger size.

Date of experience: December 5, 2025

Good
December 3, 2025
Previous review

Good. Easy to follow instructions.

Date of experience: November 23, 2025
New York
1 review
0 helpful votes
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A plus
December 16, 2025
Updated review

Fast and easy website
Shopping and online payment processing was fast and easy
Items properly packaged
My order arrived promptly
I like the product and texture
The only issue I have with product is the opening of garment for bathroom use -though maybe great for some women It's a bit difficult for me since I have back pain

Date of experience: December 5, 2025

Easy navigation quick service informative prompt
December 11, 2025
Previous review

Easy navigation quick service informative prompt

Date of experience: December 1, 2025
Illinois
1 review
0 helpful votes
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December 15, 2025
Updated review

**************415

Date of experience: December 5, 2025

11111122222
December 2, 2025
Previous review

11111122222

Date of experience: November 22, 2025
Wisconsin
1 review
0 helpful votes
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Unique
December 15, 2025
Updated review

Customer service is the best, they respond quickly and provide timely information and resolve issues. I love the quality of all the items.

Date of experience: December 5, 2025

All the items are amazing
December 3, 2025
Previous review

I bought several tummy control bodysuits they are the best ever. Love them!

Date of experience: November 22, 2025
Mississippi
1 review
0 helpful votes
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POOR CUSTOMER SERVICE
December 15, 2025

I have tried contacting customer service twice to return an item. The website makes this sound simple, but it isn't simple if you don't follow through on your part of the deal.

Date of experience: December 5, 2025
Maryland
1 review
0 helpful votes
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Many of my shape-wear pieces are from ShapeLLX and I've worn and washed them several times and they keep their shape and snatch capabilities with every wear.

Date of experience: December 5, 2025
California
1 review
0 helpful votes
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COMFY!
December 15, 2025
Updated review

The Bra I ordered is very comfortable but the cup size needs to be bigger. I need to return it. Hoping to size up and exchange 🙏🏼 with no problem.

Date of experience: December 5, 2025

SEXY PER HUBBY!
November 12, 2025
Previous review

RCVD my package 📦... tried it on and PRESTO... INSTANT SEXY! Hugs my curves 🤗 and even bent over... to test the material and noticed the peek a boo so I can even go Potty (pee). I thought... YESSSSSS!****

Date of experience: November 2, 2025
Georgia
1 review
0 helpful votes
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Excellent product! Outstanding quality!
December 15, 2025

Packaging was nice and I had very fast shipping, hopefully it's the same this time, if that's the case I will recommend to all my friends and family, one thing that can discourage me from purchasing is delays in shipping … the quality of the product surpassed my expectations and the fast delivery just complemented the experience.

Date of experience: December 5, 2025