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Shade Station UK Reviews Summary
Shade Station UK has a rating of 3.8 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shade Station UK most frequently mention and quick delivery. Shade Station UK ranks 27th among Sunglasses sites.
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I ordered prescription sunglasses. When they arrived, they seemed a little small and sure enough, they weren't the large frames I ordered (i'm a big guy, I order large of everything). When I asked them to rectify it, they refused saying the mistake was on MY end, not theirs. So, I had to mail back the smaller frames (at my own cost-over 100$) throw away prescription lenses that were too small, order the right size frame, new prescription lenses (paying twice!) and THEN they tell me the larger size is on backorder for MONTHS. The sunglasses I ordered for myself in June did not arrive until--wait for it--NOVEMBER. And... because of their mistake... the $300 glasses cost me well over $500. Their "customer service" did not make ANY accommodations for this customer at all. Go elsewhere.
If you do have problems with your order, expect stonewalling and doubling down on poor customer service positions.
I bought sunnies off this website and they broke shortly after. Parts of the sunnies started to fall off after having the sunnies for a few weeks. Poor quality and will never buy off this site again.
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
Don't buy from them. Place an order more than a month ago and haven't gotten my stuff. I just was told to wait.
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
These guys are pretty amazing. Highly responsive, glasses arrived quickly, able to get a free return when I sent them back in to be altered and came back a day or two later. These guys are pretty amazing. I normally only leave reviews when bad, but this was so good here I am.
Hi, thank you for your kind comments.
It is great to hear that you are happy with the product and the service you received from Shade Station.
Customer feedback is very important to us and we hope you order with us again in the future.
Kind Regards
Shade Station
BEWARE! Defective lenses!
After a long research I decided to order my prescription glasses with them.
Order was placed on FEB-17:
-------------------------------------
Lens manufacturer: Essilor
Lens Type: Varifocal
Lens Material: Varilux Comfort Varifocal (1.6) - Essilor Lens
Lens Tint: Clear Lens
Reflective Coating: Anti-Glare
These are one grade below the most expensive ones.
On FEB-24 I wrote them as I have not yet received any confirmation as for shipping.
The glasses had finally came on Friday 1st of March.
They looked good but unfortunatlly the lenses were deforemed!
I tried to work with them but it seemed like computer screen is very blurry and hard to read. I was very unhappy with this.
So I wrote them & sent them back and they were recieved on MAR-26.
On APR-15 Essilor have said that there was a problem with the lenses.
I got a full refund but certainly walked a long way and wasted a lot of time with these people just to be left without glasses!
Do not trust them!
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
Should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
Shade station are well GREAT, Iv purchased things from them previously. Was slightly dubious at first due to the reviews on here but check out Feefo you cannot please everyone (know that from working in customer service myself) but honestly great service/great product/great prices cheers shade
Hi, thank you for your comments.
Here at Shade Station we strive to offer the best possible customer service at all times which is why we are very happy to hear that you are satisfied with the service you have received.
As you have also been satisfied with the product, we hope that we can deal with you again in the future.
Kind Regards
Shade Station
Amazing customer service, speedy delivery and item was as described - Will definitely be ordering again!
Hi, thank you for your comments.
Here at Shade Station we strive to offer the best possible customer service at all times which is why we are very happy to hear that you are satisfied with the service you have received.
As you have also been satisfied with the product, we hope that we can deal with you again in the future.
Kind Regards
Shade Station
I ordered a pair of prescription sunglasses from shade station. Having never ordering prescription sunglasses before I used their online chat service for assistance. Kirsty was extremely helpful and talked me through the best options to suit me. I received them the next day and I'm very pleased they are absolutely perfect I can't wait for my hold now! Would highly recommend
Hi there, thank you for your lovely comments.
We are delighted that you are happy with the item and service received by us here at Shade Station.
Customer satisfaction is extremely important to the success of our company and we look forward to dealing with you again in the near future.
Kind Regards
Shade Station
My order#RS*******GB was paid since 2 months and i request refund for undelivered item-as the website stated after 35 days you can request a refund- till now no refund and the item return to shade station- several e mails was sent to them - but they still wait to receive the item back?!
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
Don't order from this company if you are in Australia. I ordered Oakley Snow Goggles for my son's birthday as he was going on a snow boarding trip and paid an extra $30 AUD for speedy delivery and the goggles arrived 2 weeks after he was back home from his holiday! The company claims the extremely slow delivery was because I gave a PO Box address, but I was never advised this wasn't acceptable, & was never contacted for an alternate address, which I could have easily provided. Even once I did give my street address it took another week to arrive! The only compensation they provided for their incompetance was a refund for the "speedy delivery"!
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
Should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
Shade, a UK- based online merchant, exploited the lack of protections for me as a US customer.
In October 2017, I ordered prescription sunglasses from Shade for $365 USD. After I placed the order, Shade contacted me several times requesting I make modifications to the order because they were unable to honor the original order. Months later, Shade sent me sunglasses without a prescription. Shade refused to send me a return shipping label for the item. After months of email correspondence with Shade and placing a dispute with my credit card company, Shade gave me a $9-7 USD credit to mail the item back to Shade. I had to pay $14 USD to return the merchandise. 7 months after I originally placed the order, Shade indicated that it had closed the issue and would not refund my return.
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
Should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
We bought Ferrari watch on November 6, according them delivery within 6-10 working days, still waiting and the only answer they give is tracking number which is for a whole month is "on route".
First of all they advertise that they "shade station South Africa"
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
The sell fake glasses.
There's no model number on the left arm of the Chanel Glasses.
Post back and got refunded buy still a waste of time.
Hi,
Thank you for your email.
I can confirm that we are authorised retailers of all brands that we stock and as a result all items are 100% genuine.
Each item will come with the most up to date packaging alongside a full product defect warranty directly from the manufacturer.
I hope this helps and should you have any further queries please do not hesitate to contact us.
Kind Regards,
The return policy is based on Natalia the secretary who answers the phone is also the supervisor who decided that my sunglasses weren't bent. Be prepared to keep your item no matter issue. Keep your business in 'Merica
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
We trust this issue has since been resolved and should you have any future queries please do not hesitate to contact us.
Kind Regards
Shade Station
Made two orders so far with Shade Station, the first was a pair of Oakley Flak Jacket XLJ and the other for a pair of Ray Ban Square Wayfarer Polarised. Both orders arrived within a week and were the cheapest I could find on the internet. I also had the Oakleys verified as genuine by the Oakley store in Sydney so overall I cannot recommend them highly enough and I will definitely use them again
Hi there, thank you for your lovely comments.
We are delighted that you are happy with the item and service received by us here at Shade Station.
Customer satisfaction is extremely important to the success of our company and we look forward to dealing with you again in the near future.
Kind Regards
Shade Station
From the business
When you choose Shade Station, you are choosing quality, authenticity and confidence from a retailer trusted since 2000. Every order is prepared with care by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.
As an official authorised retailer, we work directly with the world’s leading eyewear brands. All products are genuine and sourced from approved suppliers, giving you the same quality, packaging and authenticity as buying from the brand itself, backed by full manufacturer warranties. You can rely on accurate model numbers, correct branded packaging and strict quality standards with no risk of counterfeits.
With multiple next day delivery options, you can receive your eyewear tomorrow, including prescription glasses made in our on-site Optical Lab. Our collection spans over 100 leading brands, with secure payment options including cards, PayPal, Klarna and Clearpay.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
Thanks for taking the time to leave us a review.
All items that are shipped are double checked to ensure they match what the customer has ordered.
We are sorry if you have ordered an item that was too small for you and as this is not our error we would not be able to cover any costs you incurred to send the item back to us.
If you are unsure if an item will fit you we recommend that you find somewhere locally that stocks the item so you can try them on first before buying online.
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
Kind Regards
Shade Station