Shade Station UK

Thank you so much for your review.

We're delighted to hear that you love your new glasses and found the ordering process straightforward. It's also great to know that you were pleased with the delivery time and felt you received excellent value for money.

Thank you for your recommendation - it really does mean a lot to the whole team.

We hope you enjoy your new glasses, and we look forward to welcoming you back to Shade Station in the future.

Thank you so much for updating your review, Lee.

I'm delighted we were able to get everything resolved for you and really appreciate you taking the time to come back and share your updated experience.

Thank you for your kind words and for your recommendation - it genuinely means a great deal to both me and the team.

We hope you enjoy your sunglasses, and we look forward to welcoming you back again in the future.

Best regards,

Dom
Shade Station

Hi There,

Thanks for taking the time to leave us a review.

All of the Gucci sunglasses come pre packaged with a case from Gucci so we are sorry that you have received a case colour you are not happy with.

I assure you this was not a sick Joke as you have suggested and if you just contacted us we could then have looked into this for you.

Please email us at [email protected] with your order number and the issue and we will look to see if we can offer a resolution for you.

Kind Regards
Shade Station

Hi April,

I wanted to reach out personally regarding your review from December 2022.

Firstly, I’m really sorry for the experience you had. Having looked into it, your feedback was completely valid at the time and reflects a period when the business was going through administration. I appreciate how frustrating that must have been.

Since then, the company has been taken over and rebuilt under new ownership, with a completely new team and operational structure. We’ve made significant changes across the business, and we’re genuinely disappointed that experiences like yours form part of our history.

I’m not here to challenge your review - it was a fair reflection of what you experienced. However, as it relates to a previous period, I wondered if you might consider updating it to reflect that context, or revisiting us so we can show you how the business operates today.

If you’d be open to it, I’d be very happy to personally look after any future order for you.

Thanks again for taking the time to leave your feedback - it genuinely matters.

Kind regards,

Dominic

Shade Station

Hi There,

Thank you for taking the time to leave us a review.

On the 30th of November 2022 Graham Bushby, Nick Edwards and Matt Haw of RSM UK Restructuring Advisory LLP were appointed Joint Administrators of Shade Ltd.

Unfortunately, as your sale of contract was made prior to administration, the joint administrators would not be held liable for any sales placed with Shade Ltd prior to the administrators appointment.

We advise that you contact your payment provider to see if you are eligible to file a chargeback against Shade Ltd.

We appreciate this is very upsetting for any customers that have placed orders on or before 30/11/2022 and this is why we are trying to advise customers of other avenues they have to resolve their issues.

Should you have any further queries please do not hesitate to contact our customer service team directly and we will try to assist you as best we can.

Kind Regards,
Shade Station

Thank you for your feedback. We’re very sorry to hear about your experience.

Your order was placed in November 2022, at the point when the previous company operating Shade Station entered insolvency. We were not involved in, or able to influence, how orders were handled during that period.

From what you’ve described, your experience was clearly unacceptable, and we fully recognise how frustrating and concerning that must have been. The review reflects a very difficult time for the business, and we don’t seek to dispute that.

Since then, Shade Station has been taken over under new ownership and rebuilt from the ground up, with a completely new team, systems and operational standards, and we now operate at a consistently high service level across thousands of customer orders. We’re genuinely disappointed and embarrassed that experiences like this form part of our history.

If you would be open to it, we would welcome the opportunity to show you how the business operates today.

Hi There,

Thank you for taking the time to leave us a review.

On the 30th of November 2022 Graham Bushby, Nick Edwards and Matt Haw of RSM UK Restructuring Advisory LLP were appointed Joint Administrators of Shade Ltd.

Unfortunately, as your sale of contract was made prior to administration, the joint administrators would not be held liable for any sales placed with Shade Ltd prior to the administrators appointment.

We advise that you contact your payment provider to see if you are eligible to file a chargeback against Shade Ltd.

We appreciate this is very upsetting for any customers that have placed orders on or before 30/11/2022 and this is why we are trying to advise customers of other avenues they have to resolve their issues.

Should you have any further queries please do not hesitate to contact our customer service team directly and we will try to assist you as best we can.

Kind Regards,
Shade Station