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Shade Station UK Reviews Summary
Shade Station UK has a rating of 3.8 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shade Station UK most frequently mention and quick delivery. Shade Station UK ranks 27th among Sunglasses sites.
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Ordered on Saturday morning and they arrived on Monday afternoon.
Great service and top products too, and saved £50+ on a pair of raybans.
Compared to buying directly from the brand and other retailers Shadestation is more competitively priced and delivery was quicker than expected! Very impressed and will be now my go to place for eyewear and sunglasses
Thank you for your kind review David. We’re really pleased to hear you found us competitively priced and that your order arrived quicker than expected. It’s great to know we’ve made such a strong impression.
Best regards
Shade Station
Ordered some Gucci shades which were slightly delayed due to a security check but still arrived in good time. However, I specifically wrote on the note do NOT give me the yellow case. What did they do? They gave me the yellow case. Either they can't read or this was their attempt at a sick joke. It was meant to be a gift but it's an ugly case! Will never shop here again.
Hi There,
Thanks for taking the time to leave us a review.
All of the Gucci sunglasses come pre packaged with a case from Gucci so we are sorry that you have received a case colour you are not happy with.
I assure you this was not a sick Joke as you have suggested and if you just contacted us we could then have looked into this for you.
Please email us at [email protected] with your order number and the issue and we will look to see if we can offer a resolution for you.
Kind Regards
Shade Station
Ordered prescription glasses & they were delivered within 3 days
Really happy with the glasses received & quick delivery too
Hi, thank you for your comments.
Here at Shade Station we strive to offer the best possible customer service at all times which is why we are very happy to hear that you are satisfied with the service you have received.
As you have also been satisfied with the product, we hope that we can deal with you again in the future.
Kind Regards
Shade Station
I ordered a pair of sunnies on 24 November. By 14 December they still had not been received so I contacted the company. Hey presto - suddenly they decided to ship them! Still haven't been received (23 Dec). Useless customer service. They appear to be in administration, and I should have checked here first - an average of two stars! STAY AWAY
Hi April,
I wanted to reach out personally regarding your review from December 2022.
Firstly, I’m really sorry for the experience you had. Having looked into it, your feedback was completely valid at the time and reflects a period when the business was going through administration. I appreciate how frustrating that must have been.
Since then, the company has been taken over and rebuilt under new ownership, with a completely new team and operational structure. We’ve made significant changes across the business, and we’re genuinely disappointed that experiences like yours form part of our history.
I’m not here to challenge your review - it was a fair reflection of what you experienced. However, as it relates to a previous period, I wondered if you might consider updating it to reflect that context, or revisiting us so we can show you how the business operates today.
If you’d be open to it, I’d be very happy to personally look after any future order for you.
Thanks again for taking the time to leave your feedback - it genuinely matters.
Kind regards,
Dominic
Shade Station
Ordered glasses it was the wrong item and contacted them, I was asked to return it back and they will replace it. Which I did on the 30th of November 2022, due to strike they received my parcel on the 6th December by which time I came to know that they had changed administration, so I kindly emailed and asked them to resend or refuse the deliver as it clearly did not belong to them and they were refusing to issiue me a refund or exchange or return back my item which I paid for I. Full! I have been contacting them but they are refusing to send me back the item I purchased and they accepted knowing full well it belong to the pervious administration clients! I offered to pay for the delivery fee or arrange for a pick up but all I get is we can not issiue you refund talk to the bank. I spoke to my bank and they obviously contacted this company and they said the item was delivered on the 28th of November but did not tell the bank that it was returned and they are dodgy pigs who refused to send me back my own item that was paid for in full! I will be taking this further! It's not the money but the principles of business and one they clearly lack! Disgustingly horrible behaviour!
Hi There,
Thank you for taking the time to leave us a review.
On the 30th of November 2022 Graham Bushby, Nick Edwards and Matt Haw of RSM UK Restructuring Advisory LLP were appointed Joint Administrators of Shade Ltd.
Unfortunately, as your sale of contract was made prior to administration, the joint administrators would not be held liable for any sales placed with Shade Ltd prior to the administrators appointment.
We advise that you contact your payment provider to see if you are eligible to file a chargeback against Shade Ltd.
We appreciate this is very upsetting for any customers that have placed orders on or before 30/11/2022 and this is why we are trying to advise customers of other avenues they have to resolve their issues.
Should you have any further queries please do not hesitate to contact our customer service team directly and we will try to assist you as best we can.
Kind Regards,
Shade Station
Utterly atrocious company. Placed an order on the 30th November 2022 and was informed today as I've still not received my glasses that the company has entered insolvency on the date I placed my order! Still no glasses, no ability to return them for a refund and no clarification if they'll ever arrive. What a waste of money! Avoid this company.
Thank you for your feedback. We’re very sorry to hear about your experience.
Your order was placed in November 2022, at the point when the previous company operating Shade Station entered insolvency. We were not involved in, or able to influence, how orders were handled during that period.
From what you’ve described, your experience was clearly unacceptable, and we fully recognise how frustrating and concerning that must have been. The review reflects a very difficult time for the business, and we don’t seek to dispute that.
Since then, Shade Station has been taken over under new ownership and rebuilt from the ground up, with a completely new team, systems and operational standards, and we now operate at a consistently high service level across thousands of customer orders. We’re genuinely disappointed and embarrassed that experiences like this form part of our history.
If you would be open to it, we would welcome the opportunity to show you how the business operates today.
Got watch from them and they said they ll do price match we ordered from them reason to get it next day instead of waiting few days from other company, got watch dont seems genuine and wish to return all in same condition i received they telling me millions reasons not to take it back paypal case opened
Hi There,
Thank you for taking the time to leave us a review.
On the 30th of November 2022 Graham Bushby, Nick Edwards and Matt Haw of RSM UK Restructuring Advisory LLP were appointed Joint Administrators of Shade Ltd.
Unfortunately, as your sale of contract was made prior to administration, the joint administrators would not be held liable for any sales placed with Shade Ltd prior to the administrators appointment.
We advise that you contact your payment provider to see if you are eligible to file a chargeback against Shade Ltd.
We appreciate this is very upsetting for any customers that have placed orders on or before 30/11/2022 and this is why we are trying to advise customers of other avenues they have to resolve their issues.
Should you have any further queries please do not hesitate to contact our customer service team directly and we will try to assist you as best we can.
Kind Regards,
Shade Station
Bought a pair of Ray Bans.
Arrived within 3 days (I'm in the UK). Genuine glasses - in Ray ban box, ray ban serial number on the arm etc
And in brand new condition.
Lots of other reviewers here had bad experiences - so thought I would share mine, as I was a bit nervous when buying
Hello,
Thank you for your kind comments.
We are happy to hear that you have been satisfied with the service and product you have received from Shade Station.
We really appreciate your custom and look forward to dealing with you again in the future.
Kind Regards
Shade Station
Don't waste your money with this company. They maybe a little cheaper than other companies but they will send you a product that is used before. Then when you return the faulty/used item you have to pay for the postage. Their customer service is rubbish too as they don't keep their promise.
I made a mistake and ignored other negative reviews and this has cost me time and money. I am yet to receive my refund! AVOID
Hi There,
Thanks for taking the time to leave us a review.
All the products that we sell are new and come to us directly from the manufacturers.
I can also confirm that we are authorised retailers of all brands that we stock and as a result all items are 100% genuine.
Each item will come with the most up to date packaging alongside a full product defect warranty directly from the manufacturer.
I hope this helps and should you have any further queries please do not hesitate to contact us.
Kind Regards,
Shade Station
I searched for a popular designer pair of shades, THIS WEBSITE OFFERED THEM FOR $30 LESS, however after entering my payment via PayPal, it seemed to keep buffering; upon reading the reviews... I'm elated, I'd rather pay extra to ensure a better experience.
Hi There,
Thanks for taking the time to leave us a review.
We are very sorry that you have chosen not to place and order with us as we do have many satisfied customers and have an excellent 4.6/5 rating on Trust Pilot.
We respect everyone's opinions and choices and hope that you have found a website that you have been happy with.
If you do need any further help please do contact us directly on [email protected]
Kind Regards
Shade Station
They take your money, send faulty products, they lie by advertising a customer service number on their website and emails but the number is not in use. Avoid this company
Hi There,
Thanks for taking the time to leave us a review.
Unfortunately, as you have not initially provided your order details, we are unable to locate your order with us.
As such we are unable to respond back to you at this time and request that if you need any further assistance with any order, you may have placed with us you contact us back directly.
Kind regards
Shade Station.
They will take your money and not deliver the goods.
They will make excuse after excuse and make you keep waiting and waiting. No offer of a replacement or refund absolutely appalling service. Do not buy
Hi There,
Thanks for taking the time to leave us a review.
Unfortunately, as you have not initially provided your order details, we are unable to locate your order with us.
As such we are unable to respond back to you at this time and request that if you need any further assistance with any order, you may have placed with us you contact us back directly.
Kind regards
Shade Station.
Sent 2 pairs of glasses back. Still dodging my refund some 2 weeks on
Don't return calls
Don't return emails
They are simply not arsed.
Hi There,
Thanks for taking the time to leave us a review.
Unfortunately, as you have not initially provided your order details, we are unable to locate your order with us.
All returns can take 7-14 working days to process so we hope that you did receive your refund from us.
If you need any further assistance with any order, you may have placed with us you contact us back directly with your order ID.
Kind regards
Shade Station.
Beware - if you buy something from this site, they will not return or exchange it if it's not right, complete con artists! Terrible customer service - left my with $400 glasses that didn't fit and refused to exchange for another product.
Hi There,
Thanks for taking the time to leave us a review.
Unfortunately, as you have not initially provided your order details, we are unable to locate your order with us.
As such we are unable to respond back to you at this time and request that if you need any further assistance with any order, you may have placed with us you contact us back directly.
Kind regards
Shade Station.
Ordered versace ve2140 from shadestation on next day delivery. Arrived the next day, in a labelled box with a case for the sunglasses and they had the model number on proving they are real and were perfect. I will definitely buy from them again. Brilliant company.
Hi, thank you for your kind comments.
It is great to hear that you are happy with the product and the service you received from Shade Station.
Customer feedback is very important to us and we hope you order with us again in the future.
Kind Regards
Shade Station
I found some sunglasses that I was after on the shade station website and they were about $120 cheaper than in Australia. I found them even cheaper on another website but I was unsure about the legitimacy of the other website so I tried the price match feature on SS and it worked! Very happy, the sunglasses shipped in 6 days.
Hi there, thank you for your lovely comments.
We are delighted that you are happy with the item and service received by us here at Shade Station.
Customer satisfaction is extremely important to the success of our company and we look forward to dealing with you again in the near future.
Kind Regards
Shade Station
Resist their budget price tag and shop at a more trustworthy retailer. I thought I would be lucky, even after reading the negative reviews. But I'm sorry to say that the negative reviews posted here are all accurate and match my own experience with this laughable company. I'm not sure what the owners, David and Jocelyn, think they're playing at, but it's really poor business and shoddy conduct all round.
At the very least (and this is the reason for the two- and not one-star review), the delivery was fast and the prescription lenses were correct. But the product had misleading photos and looked either counterfeit, a cheap-n-nasty rejected model, or pre-used.
To be honest, I'm just going to let them keep my money, because I can see how complex and long-winded and infuriating the refund process has been for other customers.
Prospective ShadeStation shoppers, look elsewhere!
Hi,
Thank you for your review.
I am sorry to hear you are not happy with the order that you have received.
I can confirm that we are an authorised retailer for All the brands shown on our website and all the products listed are 100% genuine.
We do not take allegations that we sell fake items lightly and should you wish to confirm our authenticity we are listed as an authorised retailer with all the brands and they will confirm this should you wish to contact them directly.
Kind Regards
Shade Station
Purchased a pair of sunglasses (almost £300) which were faulty on arrival, the hinges were loose and the frame stretched as though they had been worn on someone's head and widened. When I put them on they would slide straight off my face. I notified the company and they told me to send back for an exchange or refund, I incurred extra charges to return the item signed for and Refund was delayed a week after item received back to be met with the excuse that the hinges were not faulty yet they had found not one but TWO scratches on the item (yeah sure) so therefore were going to return the item to me as would not refund! I've been absolutely ripped off, I really wish I had checked the reviews prior to order as I would never have purchased from these dodgy people! Don't waste your money!
Hi There,
We are sorry to hear of the disappointing experience you did have with us - rest assured this was never our intention.
All items returned back to us are checked to ensure they have not been worn and in your case scratches were found so we could not accept the return.
We are very sorry for any inconvenience this may have caused you.
Kind Regards
Shade Station
I purchased a pair of black Oliver Peoples Ryce frames to replace the ones I currently have. I typically trust my gut and I was wary as the reviews were not that great. The frames arrived and were astoundingly horrible knockoffs. I might have kept them had they been remotely like the originals but, these were so bad it was laughable. The frames were made of super cheap plastic and looked like something I could scoop up for 6 dollars at a Venice beach sunglasses stall. I paid the high shipping fee and returned them. Thankfully, they gave me a refund promptly, but the disappointment still has left a bad taste. Never again. Buyer beware!
Hi,
Thank you for your review.
I am sorry to hear you are not happy with the Oliver Peoples frames that you have received.
I can confirm that we are an authorised retailer for All the brands shown on our website and all the products listed are 100% genuine.
We do not take allegations that we sell fake items lightly and should you wish to confirm our authenticity we are listed as an authorised retailer with Luxottica who own Oliver Peoples.
Kind Regards
Shade Station
From the business
When you choose Shade Station, you are choosing quality, authenticity and confidence from a retailer trusted since 2000. Every order is prepared with care by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.
As an official authorised retailer, we work directly with the world’s leading eyewear brands. All products are genuine and sourced from approved suppliers, giving you the same quality, packaging and authenticity as buying from the brand itself, backed by full manufacturer warranties. You can rely on accurate model numbers, correct branded packaging and strict quality standards with no risk of counterfeits.
With multiple next day delivery options, you can receive your eyewear tomorrow, including prescription glasses made in our on-site Optical Lab. Our collection spans over 100 leading brands, with secure payment options including cards, PayPal, Klarna and Clearpay.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review.
Great to hear everything arrived quickly and you’re happy with both the product and the value. We really appreciate you taking the time to share your experience! 😎
Best regards
Shade Station