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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Air compressor
October 29, 2019

Very quick delivery, looks like a quality product, haven't used it fully yet but very pleased with the item so far.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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I bought their Strimmer/Brushcutter and am delighted with the quality of it. Well built, a proper heavy duty 52cc motor, that really does the job. I have an area of approx the size of a football pitch of woodland that has been left to go ultra wild with Brambles, Nettles, Saplings of Hawthorn, Long Grass and Dock Leaves etc., etc. This Strimmer/Brushcutter is carving through it all with ease. The motor has no problem with either the Blade or the Strimmer Line. It is a heavy beast so essential you use their Harness which is included in the package, but once adjusted to your comfort, the Strimmer is perfectly balanced, comfortable and easy to use. I have had no problems with vibration at all and have used constantly for 2 to 3 hours at a stretch on some heavy weed filled areas with no problem whatsoever. The instructions are simple to follow, any tools needed included in the box and I can fully recommend it. Easy company to deal with as well, delivery very quick in a well packaged and secure carton and a Great Price.

Date of experience: October 21, 2019
GB
1 review
0 helpful votes
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Ordered a garden multi tool at a very good game price, delivery was next day. Central Scotland. Pleased with the value for money of the product. Comprehensive instructions, with diagrams and pictures were easy to follow. No piles of unnecessary paper in multiple languages, plain English. Minutes to put together and started easy with a few pulls from new. Used once and works as should. Restarts with half pull when warm.

Date of experience: October 18, 2019
GB
1 review
0 helpful votes
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Excellent service
October 18, 2019

Excellent communication, seller keptnua informed of order every step of the way. Delivery was next day. The part orders is as described and working perfectly

Date of experience: October 18, 2019
GB
1 review
0 helpful votes
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Brilliant!
October 18, 2019

First time buyer from SGS, after looking at the website for quite a while and being a little sceptical as the prices seem quite low, but took a chance.
Received what looks like a really well made impact socket set in a metal case for not a lot of money - next day delivery too with good communication from the moment the order was placed.
I've got quite a shopping list for tools for the near future and will definitely be buying from SGS again. Excellent.

Date of experience: October 18, 2019
GB
1 review
0 helpful votes
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Second time we have placed orders for Milwaukee products. Next day delivery both times with no issues. Highly recommend

Date of experience: October 17, 2019
Ohio
1 review
0 helpful votes
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Shipped fast even to the USA. Arrived in great shape, and answered all email questions I had. Thanks again.

Date of experience: October 11, 2019
GB
1 review
0 helpful votes
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Fantastic service
October 7, 2019

Service was great and the product is perfect also having the free postage was very use full and the delivery was very punctual

Date of experience: October 6, 2019
GB
1 review
0 helpful votes
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Great company
October 7, 2019

Fantastic product delivered very quickly and at a great price.

Great customer service and the tracking system works very well.

Would not hesitate to recommend SGS and the products they supply which are of robust quality.

I ordered 4 dolly wheels which are also stackable and easy to assemble.

Date of experience: October 6, 2019
GB
1 review
0 helpful votes
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SGS service
October 7, 2019

Have used SGS quite a lot over the past few years, normally very competitive and product arrives quickly and securely packed

Date of experience: October 6, 2019
GB
1 review
0 helpful votes
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Great company to deal with. Good quality stuff at great prices and always delivered promptly.
Also good communication from real people.
Thanks

Date of experience: October 5, 2019
GB
1 review
0 helpful votes
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Great Customer Service
October 6, 2019

Gave the team a call as I was a bit confused about what I needed to order and they gave me great instructions on what I needed to do, parts arrived the next day they fit 100%

Date of experience: October 5, 2019
Ireland
1 review
0 helpful votes
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I have purchased from SGS before and its a pleasure to deal with them. Email notifications are sent when your items are on the way incl., tracking number. I got the milwaukee m18 saber saw, a pouch and bit set. Prices are very reasonable & Items are very well packaged. Till the next time. Thanks ken.

Date of experience: October 5, 2019
GB
1 review
0 helpful votes
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I placed my order with SGS online only to realise I need to change my delivery address. The following day I called SGS, Charlotte took no time to answer my call and dealt with my query in a friendly and professional manor. Really pleased with my purchase. Products of high quality and fast delivery. Thank you!

Date of experience: October 5, 2019
GB
1 review
0 helpful votes
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Amazing service
October 3, 2019

I ordered a Milwaukee gun at two minutes to four in the afternoon, it arrived the next day at ten a.m.
It was very well packaged and arrived in excellent condition.
I also made a query via the website and was contacted really quickly.
Overall possibly the best customer service ever.

Date of experience: October 2, 2019
GB
1 review
0 helpful votes
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Really impressed
October 1, 2019

Bought some struts for my hatchback. Website was really informative and easy to use. There was a really useful video on fitting. I chose standard delivery but item arrived quickly and really well packaged with an instruction sheet. Had good communication and an email invoice. Really impressed with the product and service.

Date of experience: October 1, 2019
GB
1 review
0 helpful votes
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Petrol strimmer
September 30, 2019

Quality bit of kit, did everything I needed for a quarter of the price of other brands. The strimmer started with no fuss and the free harness was a added bonus.

Date of experience: September 29, 2019
GB
1 review
0 helpful votes
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Very good products, fast delivery and a pleasure to deal with. It far exceeded my expectations. I'm sure we will do business in the future and I am happy to recommend this company to my friends and associates.

Date of experience: September 29, 2019
GB
1 review
0 helpful votes
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Outstanding Service
September 30, 2019

Excellent service, order came before 12 pm next day even though it was ordered just before 4 pm. Well presented item that's looks strong and of high quality but at a reasonable cost. Very pleased with the outstanding service.

Date of experience: September 29, 2019
GB
1 review
0 helpful votes
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All Good.
September 30, 2019

Free next day delivery of compressor. Arrived well packaged and bubble wrapped. Simple to put wheels and stand on, two minute job. Accessories separately boxed and packed.
Ran for 10 minutes "to run in" as advised, works as it should. Very pleased.

Date of experience: September 29, 2019