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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Always good service from SGS. Items are great value an well built. It's just a shame that the couriers they use are unable to give a more restricted time window for deliveries, but not really a big problem - first world problems!

Date of experience: December 3, 2019
GB
1 review
0 helpful votes
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96" tool cabinet
December 3, 2019

Excellent quality, competitively priced tool cabinet. Very responsive customer service. I won't hesitate to recommend.

Date of experience: December 3, 2019
India
1 review
0 helpful votes
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A company you can trust
Can not fault the service. Products arrived just a quickly as I wanted, well packed - and fitted as the leaflet showed.
How easy can it get

Date of experience: December 2, 2019
Richard M.
GB
1 review
0 helpful votes
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fast service and dealt with the first tool chest turning up damaged very efficiently and a replacement sent at next day delivery (even though I had only taken the 3-5 day delivery option on the first one)
all handled very well will deffo buy again

Date of experience: November 30, 2019
GB
1 review
0 helpful votes
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Robert Caines
November 29, 2019

Very good service and delivery. Brought struts for Citroen Xsara Picasso Hatchback. Really good quality and value for money.

Date of experience: November 29, 2019
GB
1 review
0 helpful votes
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So far so good!
November 29, 2019

Not received item yet however, I've been pleased with the service so far. (Edit) item arrived well packaged and in good condition.

Although I can't track delivery of item on DX as link provided in email to DX says can't track with the information given (once you get to DX website link).

Enquiry about another product was answered very quickly.

Date of experience: November 29, 2019
GB
1 review
0 helpful votes
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Excellent service
Excellent service, great communication. Good prices.

I bought 4 wheel dollies, much cheaper than any other suppliers. Good quality too. Delivery was next day!

Will bookmark the website and use again

Date of experience: November 29, 2019
GB
1 review
0 helpful votes
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Raising Cars
November 29, 2019

I needed a sturdy trolley jack with a big handle, to replace my paper-mache device, and I bought one at a great price from SGS. It certainly does what it is supposed to, and in a very secure manner. I look forward to many 'up-lifting' experiences with it.

Date of experience: November 29, 2019
GB
1 review
0 helpful votes
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Best wee compressor
November 29, 2019

Best online price, quickest delivery, well packed, great wee 50 ltr compressor, easy to move around and
Good for general use.

Date of experience: November 29, 2019
GB
1 review
0 helpful votes
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Always great service
November 29, 2019

Used SGS a few times now, cannot daily their customer service and items always delivered next working day.

Date of experience: November 29, 2019
GB
1 review
0 helpful votes
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2in1 strimmer
November 29, 2019

I have purchased a few items from SGS and I have never been disappointed the products are always well made and a very competitive price. The service and communication is second to none order before 4pm and the item is with you the next day fantastic great company to deal with from start to finish.

Date of experience: November 29, 2019
GB
1 review
0 helpful votes
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Amazing new toolbox
November 29, 2019

72" Stainless Steel Tool Box
I bought this to go in my study as a toolbox/ desk extension. It is fabulous. The build is good quality and very sturdy. The wooden top means it looks beautiful in my study and will be great for jewellery work. Delivery was prompt and customer services were extremely helpful when I phoned to double check that delivery would happen that day. They went out of their way to assure me by phoning the pallet company.

Date of experience: November 29, 2019
GB
1 review
0 helpful votes
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Very pleased with good customer service received, prompt delivery, goods met expectations, will use again.

Date of experience: October 30, 2019
GB
1 review
0 helpful votes
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Excellent
October 29, 2019

Ordered a strimmer Thursday 3pm. Notified Friday 8am that it would arrive between 10 and 11 and at 10.30, it arrived. What excellent service.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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I brought a compressor and it was delivered the next day as advertised.
Great product well made and would recommend this company

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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I purchased a 20 inch chain saw some time ago which proves to be an excellent product, our local tree surgeon was amazed at the value for money. Subsequent service has proved to be excellent also.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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Amazing service
October 29, 2019

This was the 1st time I ordered.And I couldn't have been more impressed by the speedy delivery. Tool was well packaged and a nice price.
Whould highly recommend this company you can't go wrong.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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Good easy to use website and easy ordering. Price and delivery was second to non. First impressions of the compressor looks like it is a quality item for the price plus it has 2 year warranty.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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Can't praise SGS enough, their customer service pulled out all stops to effect a speedy delivery to me in France. The strimmer exceeded all expectations, really good quality and solid and just breezed through a very large area of overgrown grass and foliage. I will certainly be purchasing more quality SGS products shortly.

Date of experience: October 27, 2019
GB
1 review
0 helpful votes
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Over the past few years I have purchased a 100 litre compressor and a 2.5tonne low level high lift jack (suitable for a an XK8 and a transit!). Both products have proved durable with strong performance. I am well chuffed.

Date of experience: October 27, 2019