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The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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Always good service from SGS. Items are great value an well built. It's just a shame that the couriers they use are unable to give a more restricted time window for deliveries, but not really a big problem - first world problems!
Excellent quality, competitively priced tool cabinet. Very responsive customer service. I won't hesitate to recommend.
A company you can trust
Can not fault the service. Products arrived just a quickly as I wanted, well packed - and fitted as the leaflet showed.
How easy can it get
fast service and dealt with the first tool chest turning up damaged very efficiently and a replacement sent at next day delivery (even though I had only taken the 3-5 day delivery option on the first one)
all handled very well will deffo buy again
Very good service and delivery. Brought struts for Citroen Xsara Picasso Hatchback. Really good quality and value for money.
Not received item yet however, I've been pleased with the service so far. (Edit) item arrived well packaged and in good condition.
Although I can't track delivery of item on DX as link provided in email to DX says can't track with the information given (once you get to DX website link).
Enquiry about another product was answered very quickly.
Excellent service
Excellent service, great communication. Good prices.
I bought 4 wheel dollies, much cheaper than any other suppliers. Good quality too. Delivery was next day!
Will bookmark the website and use again
I needed a sturdy trolley jack with a big handle, to replace my paper-mache device, and I bought one at a great price from SGS. It certainly does what it is supposed to, and in a very secure manner. I look forward to many 'up-lifting' experiences with it.
Best online price, quickest delivery, well packed, great wee 50 ltr compressor, easy to move around and
Good for general use.
Used SGS a few times now, cannot daily their customer service and items always delivered next working day.
I have purchased a few items from SGS and I have never been disappointed the products are always well made and a very competitive price. The service and communication is second to none order before 4pm and the item is with you the next day fantastic great company to deal with from start to finish.
72" Stainless Steel Tool Box
I bought this to go in my study as a toolbox/ desk extension. It is fabulous. The build is good quality and very sturdy. The wooden top means it looks beautiful in my study and will be great for jewellery work. Delivery was prompt and customer services were extremely helpful when I phoned to double check that delivery would happen that day. They went out of their way to assure me by phoning the pallet company.
Very pleased with good customer service received, prompt delivery, goods met expectations, will use again.
I brought a compressor and it was delivered the next day as advertised.
Great product well made and would recommend this company
I purchased a 20 inch chain saw some time ago which proves to be an excellent product, our local tree surgeon was amazed at the value for money. Subsequent service has proved to be excellent also.
This was the 1st time I ordered.And I couldn't have been more impressed by the speedy delivery. Tool was well packaged and a nice price.
Whould highly recommend this company you can't go wrong.
Good easy to use website and easy ordering. Price and delivery was second to non. First impressions of the compressor looks like it is a quality item for the price plus it has 2 year warranty.
Can't praise SGS enough, their customer service pulled out all stops to effect a speedy delivery to me in France. The strimmer exceeded all expectations, really good quality and solid and just breezed through a very large area of overgrown grass and foliage. I will certainly be purchasing more quality SGS products shortly.
Over the past few years I have purchased a 100 litre compressor and a 2.5tonne low level high lift jack (suitable for a an XK8 and a transit!). Both products have proved durable with strong performance. I am well chuffed.
Answer: Because they supply good quality products at competitive prices. They are also knowledgeable about the products and service they offer.
Answer: ? Just had a fantastic consumer experience from sgs?
Answer: Cannot be the same company my experience was positive from start to finish
Answer: It says 'Made in China' on the metal plaque on the air receiver tank, so I assume it all comes from there - but it is still a good unit.
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