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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
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I purchased Setschedule "lead" generation system. They have an impressive pitch and their website and CRM are fine it's just that the leads are complete garbage. It is not that one might not work...someday, but by the time you sift through the garbage, you could have done 10 real deals. DO NOT waste your time or money. I wish I had checked the reviews before I blew $1400 on complete con artist garbage. Don't bother with Setschedule.
This was the biggest mistake I have ever made regarding purchasing marketing and leads for my Real Estate Career. For the first year I only received unqualified leads in towns that I was not working in at price points that I was not wanting to work with. They automatically charged my card for another year and refused to refund me when I tried to cancel with them. You would be better off to take your money and burn it! Stay clear of them!
Hi Scott,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We reviewed your account and invoice you signed last 12/28/2021. Both Master Subscription Agreement and your docu-signed invoice states that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
Your written cancellation request has only been received last 01/06/2023. On 12/29/2023, your account will be a starter account, but until then, please feel free to continue to use the premium benefits.
Our system also shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
Membership agreement
https://www.setschedule.com/msa
I was totally unhappy with them in the first year with their program and had NO intention of renewing. UNFORTUNATELY I failed to read the fine print and they renewed my subscription without my approval. $1650 charged! They insist they are unable to refund my money. The leads they send are garbage... people that have clicked on a website but are not seriously looking to buy or sell... and more often than not the emails and/or phone numbers provided are bogus. They initially promised they'd be sending me live transfers. I received two in the past year. One of those was viable and I closed on that transaction... with a commission that was half of the annual fee. The second was someone looking to purchase a single particular property that was not even for sale and they had no interest in looking at any other property. I have spoken to several people in the company attempting to get a refund... they absolutely refuse. DO NOT SIGN UP with SET SCHEDULE unless you absolutely love throwing money away.
Hi Robin,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule does not make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
We reviewed your account and invoice you signed last 12/10/2021. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term. As for your auto-renewal, your written cancellation request has only been received last 01/24/2023. On 12/11/2023, your account will be a starter account, but until then, please feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
Membership agreement
https://www.setschedule.com/msa
This company is absolutely the worst I have ever worked with. They promise you so many good things and they don't deliver on any of them.
I was told I would get unlimited leads. After I took my first 100, I had to give updates on them for a new allotment of 30. The leads - as they sold it to me - are not that. They are not ready to buy and are just searching generally. I am in the NYC area and after 172 leads, none of them were converting. They all told me to stop contacting them and that they felt pressured by the people on the platform. I understand if you want updates, but if you give better quality leads, you would see I am closing deals.
Every couple weeks I receive phone calls and text messages from the company to try to sell me the service again. I am already a client of theirs and they don't even know that I am or care to look. I took a call today and told them I was interested to get the salesperson back on the phone and tell her how dissatisfied I was with the service.
I have asked a manager to call and it has been past the promise of a return call from them. When I spoke with the salesperson, I told her the same thing and she said a manager would be calling. At this point, management calling is literally a waste of everyone's time. I cannot cancel it for any sort of refund and no one is offering me any sort of resolution. I am not even getting leads at this point because I now have to wait 60 days for replenishment which was not how it was told to me at all.
Please trust me when I say your money is better spent elsewhere at this point. Even old fashioned marketing techniques have a better ROI.
Hi Loretta,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
SetSchedule Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
They present you a package that you have to pay upfront, so it is NOT a exclusive percentage based referral. All is great in the presentation until you challenge them on their pricing and platform, and all of a sudden the scamish attitude of customer service will appear. She kept on saying your market has a ton of leads and no body is picking them up, and at the end, when she didn't have answers about their ridiculous platform, stated: "I don't think you will be a good fit for our platform, Byeeeeeeee" and hung up the phone. If the initial phone conversation to sell you their product is this unpleasant, then I understand all the negative comment about poor people who actually invested and are seeing no results!
Hi Logan,
Thank you for letting us know about this. Your feedback helps us get better. We have escalated the concern to our sales department's management team and we hope to find a solution that makes you smile.
I am so sorry to see that you are under that negative impression about our company. May we kindly recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe.
If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please feel free to email us at [email protected].
Total scam service that will keep any money you send them and offer 0 actual genuine leads.
They are not in the business of lead generation at all, just a slick scam operation that employs staff specifically to try and fight chargebacks by credit card companies once their clients find out the service is bogus
Hi James,
We apologize that our service did not satisfy your expectations.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources Please click the link below for more information on SetSchedule's lead partners.
We checked our system and the review name that you used is associated with multiple accounts. We would like to connect with you and get additional details so we can have one of our Agent Success Consultants discuss with you how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. Please email us at [email protected] so we can have one of our advocates assist you.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Their "response" to my complaint contains the SAME LIES that they have told me over and over again. I am NOT an INexperienced Realtor and have dealt successfully with numerous lead generation companies. They had NO RIGHT to renew my account and charge me $1650 AFTER I told them MANY times to cancel and NOT renew my account.
SetSCHEDULE IS a total SCAM- STAY as far away from them as possible.
1- their "leads" are terrible- bad emails and phone numbers, bad email addresses- when called the leads have NO interest in buying or selling. These are the same leads you can generate yourself on Facebook and Google for a FRACTION of the cost.
2- Their Customer Support people are UNhelpful and do not understand real estate.
3- Their "management team" consists of liars and frauds. They will auto renew your account and charge you ~ $2,000 even after you've told them numerous times to cancel your account and NOT charge any further.
4- They will block you from contacting their Founder and CEO, Roy Dekel- look him up on LinkedIn- and refuse to send your messages to him
This company is a TOTAL SCAM and FRAUD- STAY FAR AWAY
Hi Pete,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings.
With regards to the auto-renewal, both Master Subscription Agreement and your docusigned invoice states that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
We are so sorry to see that you are under that negative impression about our company. To that end, we would love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. Please feel to reach out at [email protected] or 888-222-0011 if you need any further help.
I am very disappointed that I decided to participate in this service. The leads are terrible!
I was thrilled to find a service with a reasonable fee of 20% on close, however found that
There was a $1500 initiation fee. I thought this was still reasonable as I could make it back
On one close. However the leads I recieve are bad bad bad. Many have phoney phone numbers
And if you do get a person on the phone, they are not looking for a home, or are looking for
Something under $100k which does not exist. Its a waste of time!
Hi Lisa,
We’re sorry to hear that your experience was not of the quality you expected.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our Agent Success Consultants would love to reach out to you to discuss the issue further and to help you optimize your membership, however, we located multiple accounts using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
I hope someone finds this review before being suckered into buying this product. Wish I would've done more research before getting conned into this product. I've been using it for 9 months and never get phone calls back, many have blocked my number as it goes straight to voicemail. I have no idea where they are getting the leads, but when someone does answer the phone, they have no interest in real estate. DON'T DO IT! Paid over $1,000 for absolutely horrible leads!
Hi Dawn,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Non-refundable contract, you will never get your money back. Ask the leads are cold. People don't know why you're calling. No one intended to sale their house Or buy a house. It's the yellow pages, which you can search for free!
Hi Tyhema,
We’re so sorry that your experience did not match your expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
This company preys on real estate industry professionals - they lie and offer services which they do not actually have -- dont invest your money
Hi Traci,
Thank you for letting us know about this. Your feedback helps us get better. We intend to address your concern promptly and accurately, however, we checked our system and located multiple accounts using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
We would love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
They do not help with anything the leads are bad numbers are worthless. When you want to get your Lead Allotment refreshed they want you to prove that you are nurturing your leads. Even the ones that never respond to calls, emails or text messages. I am stuck with them until 15 June 23. I hope that at least one of them pan out.
Hi Matthew,
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Sold me a $1600 bag of BS. This was to represent a "prepayment" for 100 leads. Grabbed the first 6 they sent out in my area. NONE OF THESE PEOPLE WERE LOOKING FOR ANY REAL ESTATE ACTIVITY. THEY HAD NO IDEA HOW I GOT THEIR CONTACT INFORMATION. I complained. SetSchedule tried to tell me NON-REFUNDABLE. I turned them into my credit card as a fraudulent charge. Trying to give them the benefit of the doubt, I took on two more leads...and had the exact same reaction from those people as the first 6! DO NOT GIVE THESE PEOPLE YOUR MONEY. (This system is asking for a picture of my receipt, but I only have a PDF)
----------------------------------------------------
MY RESPONSE TO SET SCHEDULE
STOP YOUR PLATITUDE OF CANNED RESPONSES! You are ridiculous that you want to pretend that experienced Realtors do not know how to convert leads! It does not take a year. You are hoping to scam hard working independants to make your ridiculous system profitable to you! Your problem is that you do NOT provide leads. You are throwing spaghetti against the wall to see what sticks and charging $1600 for that. You are scammers. I want off your email and text system. I expect my FULL refund.
Hi Sanda,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
Best Practices for the SetSchedule Referral Radar https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
Do NOT sign up for this program! They have an automatic renewal contract and you have to fight them tooth and nail to get out of it! The leads are garbage and the customer service is terrible! Run as fast as you can! I wish that I had saved myself the headache this company has caused.
They do not tell you that they are signing you up for an automatic renewal, in fact they didn't call to tell me this until THE DAY OF the automatic renewal and I had already sent multiple emails to them stating that I did not want to continue with their program, but of course those emails AND text messages were ignored. They are also breaking the law per CA law regarding automatic renewal. Their sales rep are all out of another country and all claim that they cannot do anything to help. I asked to speak to a supervisor which of course they said someone would call me right back but they didn't. More lies.
All of their 5 star reviews are from fake profiles.
MAKE SURE THAT YOU EMAIL THEM AT LEAST 30 DAYS PRIOR TO YOUR RENEWAL DATE STATING THAT YOU ARE CANCELING. DONT STOP EMAILING THEM UNTIL YOU HAVE A WRITTEN CONFIRMATION OF YOUR CANCELLATION FROM THEM!
Hi Laura,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
As stated in the invoice that you docu-signed last 11/23/2021, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to [email protected]. We only received your written request to cancel last 11/23/2022, hence the auto-renewal.
Your concern regarding our customer service has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
First let me say I advertise on Zillow. I sell 12M a year in a small town where the average home price is below $200k. Set Schedule sold me unlimited leads for a year for $1700. However, they had no leads in the area to actually give me.
Although they acknowledged there were no leads, they would not refund me. They said they would work on purchasing leads in the area. The quality of leads is horrible. Most of the phone numbers do not work or are folks that haven't looked for a home online in over six months.
I have a 50% conversion rate on Zillow. I have ZERO conversions from Set Schedule. I would caution any agent to ask very specific questions and make sure they do not put you on auto renewal.
This was another issue I had with them. NO LEADS and AUTO RENEWAL for no leads. I would spend my advertising dollars on other sources. I just hope that maybe one lead will pan out to get my $1700 investment back. AGENT BEWARE!
Hi Linda,
We apologize that our service did not satisfy your expectations.
Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process, however,
We checked our system and we were able to locate multiple accounts using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
A very great app! Good to get leads everyday. Keep work easy and organised very applicable. I would like to highly recommended setscheule services. Great Team... Well done
Hi Pamela,
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
Setschedule is easy to use. I can store my clients, track communication, and pipeline new opportunities. I also use the set app to track customers in open houses, and to buy leads. By the way Great app
Hi Dorothy,
This is wonderful to hear! Our goal is to make it easy for you to communicate and follow up with your clients and get that great feedback on a regular basis. So happy you're seeing results to help your career grow!
Large up front signing fee and then percentage of each sale. The leads I get are out of my area or under 200k. If I take a lead for under 200k by the time I pay them and my broker I get almost nothing. I have talked to their "manager" a few times and he offers me coaching. I have been a real estate agent for 8 years. I do not want coaching I want good leads. I have done better on my own mailing post cards.
Hi Brigette,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I have entered the world of internet a long time ago and I have seen a lot of good apps but these apps are above all apps because I can use this app with innate process than the amount of hassle I have to endure by running other apps. There are thousands of reasons to give this app 5 stars, but the biggest reason is its great configuration.
Hi Liza,
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
Quick and entirely learned! Incredible continuous turn of events and elements. I feel like I receive another email week by week with new rollout apparatuses. I have begun to utilize the application to an ever increasing extent! The set timetable offers extraordinary administrations, I'm really glad to have tracked down them.
Hi Joe,
We're always working hard to improve the app. Thanks for your download and feedback.
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Hi Craig,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. We checked our system and found multiple accounts associated with the review name that you used. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our dedicated Agent Success Consultants help you optimize your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform