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The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
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I downloaded its app from our company email. Once I installed the app, I receive tons of notification of leads reminder per day. I paid for 6 leads. All fake leads except 1 lead that woman was in a hurry to tell me she is not interested to hire an agent. Not only did I wasted my valuable time to call and email these FAKE leads. I noticed whenever I take a new lead, the setschedule representative call me immediately with crappy phone signals. But it doesnt mean anything or any valuable information they provide! And it doesn't matter whatever feedback I provided them, every time I told them no one answers or reply that lead, I never heard back from them. WHAT THE HECK IS THE POINT OF CALLING YOUR CUSTOMERS?! No complaint or survey I provided in their app had ANY feedback ever. Zero. This is a $#*!TY SCAM company. All they want is your money! You will not only waste your time and money with them! STAY AWAY!
After a good sales pitch I fell for SetSchedule.com appointment/lead generation program for Realtors. I paid $1700 for a promise of 12 scheduled appointments with serious home sellers over the next 6 months (now they say it is a year, but that isn't what it says in the agreement).
As part of the program I would also receive leads of those not ready to make an appointment yet, but expressed interest in selling within a 15 mile radius of my desired location. This second part is what convinced me to give them a try. Unfortunately (9 months later now) I have never received an appointment and have only received a handful of leads that were not in Milwaukee's inner city. Of those 8 leads I accepted I was only ever able to reach one, who in the end decided not to sell.
SetSchedule also has lists of other potential sellers that you can download by zip code. I downloaded all the 28 names they offered in ******* only to find that all but 2 had already sold over the previous 12 months.
Needless to say this is a scam. I have tried calling to get a refund, but they claim to not give refunds and besides my 12 months isn't up yet (it says 6 in the agreement). They say they will increase advertising in my area to deliver their commitment, but I haven't heard anything from them since my complaints (3 months now). Now they won't even return my phone calls.
Realtors. Stay away! This is a SCAM!
Update - Visa refused my disputed charge with them. Seems Visa only gives you 2 months to dispute a charge which doesn't work when the service has 6 months to provide their service. My dispute was within 60 days of the contract expiration. SetSchedule says they have renewed my subscription for another 6 months to try and fill their obligation. I did receive 1 appointment from them shortly after this. An elderly lady who says she never requested any services and has no intention of selling. Outside of that one bogus lead I have yet to hear anything else from them in the 3 months since the original agreement expired.
We are sorry to hear that you were unsatisfied with an opportunity, Mark D.! You can always get a refund or a replacement for an opportunity through the app. To do that, just click on the support icon located in the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process. Please feel free to reach out to us with any further questions you have at 888-222-0011 or [email protected].
https://www.setschedule.com/profblog/how-to-get-a-refund/
Stay Away, Far, Far Away! Its not like I can't get my own listings... but this seemed like a reasonable price for someone to nurture leads for you. HA HA HA HA. Been trying to get my money back. About to Contact Florida Attorney General. I have heard they may be able to help. The contract apparently has no 'OUT' for me and no timeline for them to actually deliver the leads I 'purchased'. Ten for ten were CRAP.
Nance W., we are glad that you brought this to our attention! We are always looking to improve the quality of our product! If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Don’t hesitate to reach out to us at [email protected] or 888-222-0011 if you have any further questions or concerns!
Yup, you heard it. BOGUS leads! Set Schedule is nothing more than a phone dialer that calls random people all over the country and when someone answers the phone Set Schedule considers this a lead and they patch it through to agents who are signed up on the platform.
A few years ago I signed up for the Gold or Platinum Membership or whatever bulls**t membership you want to call it for about $1,698.00 and I was promised at least 10 listing appointments with clients who have been pre-screened. I got nothing but rubbish leads. When you call the leads to setup an appointment the clients have no idea why you are even calling. One time I called someone and she said she was looking for a doctor not a real estate agent! A couple people I spoke to said they were going to file a lawsuit because Set Schedule was calling people on the DNC list using a phone dialer, which I guess is a major violation. I'm not really sure.
So anyway, the point is this: Don't bother with Set Schedule. Waste of time and money.
We are sorry to hear that you were unsatisfied with an opportunity, Andrew B.! You can always get a refund or a replacement for that opportunity through the app. To do that, just click on the support icon located in the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process. Please feel free to reach out to us with any further questions you have at 888-222-0011 or [email protected].
https://www.setschedule.com/profblog/how-to-get-a-refund/
Its been several months, dozens of crap leads that when you call them the people have no idea why you are calling. Website is horrible, haven't been able to log on for over a week now. Sending me leads way outside my area after I told them the zip codes I work in. I have asked for a refund and of course they said no but had no problem taking my $700 bucks with the guarantee that I would get 4 listings within 6 months. I can't believe these people are still up and running.
I have made numerous complaints, same response, a manager will call you with-in 24 to 48 hrs. They don't know what the hell they are doing, I hate to say this, but Zillow Leads are better as well as my FB leads. Stay far away from Set Schedule, you will not be happy! All I want is my money back!
Hello Richard K.,
Thank you for bringing this to our attention! If you are unsatisfied with a lead that you have purchased, you can get a refund via the app. Just login to the app and under the support icon you can select “I’m unsatisfied with a referral” for a full refund. A link to a video going over the process is below. Please feel to reach out at [email protected] or 888-222-0011 if you need any further help!
Answer: I originally agreed to their system because they lied about how good it was.
Answer: All of the above responses must have been fraudulently generated. Set schedule is the worst. Very dishonest company, I would keep away.
Answer: You don't have to worry about a referral fee because you will never get a valid referral. They are just people they look up in the white pages or something. They never have any idea what I'm talking about!
Answer: Yes, generally there is a 20% referral fee on leads provided by all sources such as homes.com and others. There is no referral fee on the marketing records provided on the referral radar. There is also no referral fee on any data or leads generated by the CRM and or the open house visitor management tool. Hope this helps
Answer: You have to pay upfront and they don't deliver any lead. If you get a lead it's sincerely inexistente fake or very off in what they are looking for. Do not use this service they scammed me and stole my money they delivered zero leads.
Answer: This company is a rip off. I paid for the services and leads are bs. Don't waste your money
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Did you buy an opportunity with a “verified” stamp? Unclaimed “verified” opportunities have been confirmed by our SetSchedule team as far as accuracy of the data supplied, and likeness of marketability. Relationships from these opportunities are started and maintained by the user. The referrals simply provide a more likely candidate to participate in a real estate transaction, and do not represent an introduction from SetSchedule to the user. If you find that a purchased opportunity did not meet the high standards expected from our platform, follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/