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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
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The first lead was someone who bought a house a month prior to me joining 6 weeks ago the others had not ever expressed a desire to sell/buy anything. Buyer said she remembered being cold call by someone but never said she wanted to buy anything. In general what they provide are expired listing and cold I mean really cold leads. Also there customer service departments does not respond to service requests. Black hole for your money.
You would think after 37 years in the Real Estate business I would be smart enough to stop throwing away my money on companies that don't deliver what you paid them for. NOPE! I DID IT AGAIN. We all need to band together and get the word out in your area to stay away from the company. Promised 100 leads in 1 year, 3 months in and only 4 junk leads. If you see a positive review it mush be a mistake. Check out the BBB and you will see 173 claims in the last 3 years. I put a system wide message to all of the agents in my area.
Hi Greg,
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Stay away from this place. They asked for huge amount of up front money telling me that they had people waiting in line for an agent in my county and that I would be the only agent in the area. I have yet to receive a legit lead and they have no leads whatsoever in my area. They tried to send me some leads with no contact info that they pulled up from somewhere? To top it all off, after a couple of weeks, they brought in more realtors to my area. They refuse to refund my money saying it is unrefundable. I am thinking they just wanted somebody to foot their
Advertising bills. Been 2 months and not one legit lead. Avoid like the plague!
Hi Debbie,
We can appreciate your disappointment that some of the leads didn't work out for you, but the good news is we have lots more leads you can work through to find your next transaction! Your account shows that you accepted 36 lead since you started your membership. You can adjust you centerpoint's radius to get notified on more referrals by following the instructions from this link:
https://support.setschedule.com/support/solutions/articles/33000233367-how-to-change-your-notification-radius
While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. We transferred your concern to one of our Agent Success Consultants who will reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Set Schedule claims they supply you with verified and "washed" leads in the area you service. I have been on the program for 4 months, And have yet to get any real leads that are in my area. Most leads are not real but from curiosity lookers. Emails are no good, Phone numbers called and they have no idea why you are Calling them. When complaining to Set Schedule of this all they do is respond they will make adjustments, but none ever happen. When I asked to end the program I was referred to the contract WHICH SAYS IF YOU BUY INTO THIS PROGRAM YOU CAN NOT CANCEL! They do send you leads but they are useless, they say, build your pipeline and stay in touch. I have been in business almost 20 years and you can not build a pipeline if the pipeline is filled with air.
Hi Richard,
We are sorry that your previous experience did not meet your expectations.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
Our platform allows users to turn information into leads, through consistent communication, and relationship building. If you find that a purchased opportunity did not meet the high standards expected from our platform, follow the link to learn how to get a refund or replacement.
https://www.setschedule.com/profblog/how-to-get-a-refund/
We transferred your concern to one of our Agent Success Consultants who will reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Leads are garbage, so called confirmed appointments are not true. Customer service is some of the worst I've experienced. Good luck trying to get a billing issue resolved. The billing dept must be in a cave with no power or telephones because apparently no one has a number for them. Don't waste your money or sanity on SetSchedule.
Hi Michael,
We value your business and we are sorry to hear your intent to discontinue your membership. We’d like to discuss your experience in detail to see how we can improve our process.
We have transferred your concern to one of our Agent Success Consultants who should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Not what they said they were. Charge you a lot of money and you get nothing in return. They don't call you back if you question anything. They don't hold to their scheduled times for calls. Just nothing. They don't respond to emails. Then, they want your database so they can charge you 20% for getting you a listing. Nope. Not happening. I'm done.
Hi Rhonda,
We are sorry that your recent experience was not completely satisfactory. I hope you will allow us the opportunity to make it up to you.
We checked your account and we see that our Agent Success Consultant did several attempts to connect with you. We will continue to put in our best effort to reach out and help you optimize your membership.
We have transferred your concern to one of our Agent Success Consultants who should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Not only is this a scam MOST OF THE 5 star reviews are too! Let me see closes from true 5 star reviews with original lead. They can't do it because it is not real. Ask to talk with the title company or attorneys that closed these deals, they give some bs run around. As to speak With the leads and realtor brokers NOTHING! Just crickets... but they will stop calling if you ask questions like this. The was to close you, not help you with real leads, you want business start networking or go door knocking!
Dear Katie,
Thank you for sharing your feedback. We are sorry that your experience did not match your expectations.
We have over 20,000 active members all around the country and having mixed positive and negative reviews has helped us improve our services for the better.
Please allow us the opportunity to turn your experience around. We already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible and discuss ways on how you can make the most out of your SetSchedule journey.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Still here, no results. If you can, read their reply. They can't find me, yet I continue to try and speak with them and log onto the site, still nothing but they refuse to call or email me. How odd is that? Both calls they were to call me on, did not happen, one is still late the other was a no show. June 30,2020, still no one calls when I request a call. My rep. Does nothing, no leads in weeks and weeks. Unbelievably bad company. They have my email, my office phone, my cell phone, yet the do nothing, don't contact me, but send me an email via this review site that does not have my email and they say they are willing to help, but do not contact. Just went through another 3 weeks of nothing, no leads, no communication, call several managers, zero response. I had their own people call the managers, still nothing. There people that are to help with the leads, don't return calls, don't return emails and when it conference time are late or have someone else call. AND NO LEADS IN ABOUT 5 WEEKS NOW. THEIR LEADS ARE INTERNET TROLLS. THEY LOVE TO TEXT AND SEND GENERIC EMAILS THAT DO NOTHING... UNBELIEVABLE.
Hi, Gregg M.
SetSchedule aggregate leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We would love to assist you further with your concern however we are unable to pull up an account with accepted leads under your name.
Please feel free to email us at [email protected] and we would be happy to connect you with the correct department. In the meantime, please follow the link below to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
Fast load usable setschedule app and easy to use. They gave me enough information to understand the whole process! Their Service helped me take my real estate business to next level. Easy to search leads and easy to refund if the leads did not turn out well. The system works.
Thank you for the positive feedback and good vibes! We are happy that you are happy.
We look forward to our next transactions.
They got mad at me when I complained that I wasn't getting any leads. So then they started giving me a bunch of rental leads. And I called them again and they said well it's just really slow right now. I just got an email from them wanting me to sign up. They don't even know that I'm already signed. Do not go with them.
Hi Lexi,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
We transferred your concern to your Agent Success Consultant and they should reach out to you as soon as possible. We hope to find a solution that makes you smile!
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Personally, I love the referral radar. I think that the ability to trace multiple sources of leads and bid on the leads on the go it's pretty cool.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
Most if not all leads dont have incorrect contact info... Same lead with different last names... Highly disappointed in this service
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
I see that your Agent Success Consultant already addressed your concern regarding these leads and our management took action on getting these leads removed from our database.
The package you availed still has 42 leads remaining until October of this year. We can appreciate your disappointment that this lead didn't work out for you, but the good news is we have lots more leads you can work through to find your next transaction.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
I have been with them for a year and not one lead ever turned into a client. Most leads had no idea how I got their information. I think they buy old leads that no one wants and sells them to us. I was also automatically charged for another year without my permission and they said I can only talk to their legal department. I have tried several times and no one has ever gotten back to me. This company is deceptive and Do Not Recommend using them.
We’re sorry to hear about your disappointment and would like to discuss what occurred. We will be needing more information from you in order to pull up your account. Please give us a call at 888-222-0011 or email us at [email protected] at your earliest convenience.
Failed To Fulfill Their Promises
SetSchedule promises nine (9) listing appointments in a year for $1,800, but I received only one (1).
They also provide "exclusive" Buyer or Seller Leads - some free, others you have to purchase. Almost every person I called had already been called by many other agents and was angry.
I signed up for only one year and called them to tell them I would not renew. The result? They charged me $1,841 for an "automatic renewal" for another year. And they gave me the run around when I wanted to cancel.
I filed a complaint with my bank and they are looking into this.
Hi, John.
Thank you for bringing this to our attention! I reviewed your account and here's what I found:
Your account is under your Partner Harry C. I reviewed this account and found that there are (3) accepted. (2) declined. (9) offered - timed out Appointment.
I transferred your concern to your Agent Success Consultant and the should reach ot to you as soon as possible. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I really impressed about their mobile application. Their radar system well optimize and easy to use. I want to gave them good recommend if anyone can be use their service.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
2-3 years ago, I signed up at $1700 and a % of all commissions. I was getting leads on people that had died a year prior to the lead coming in as a "new" lead. Needless to say, I did not renew. The leads were terrible, and the customer service just as bad.
I am now getting contacted by them non stop, telling me that it is much better than before, and will offer a discount based on the experience from a few years ago. I've repeatedly asked to be removed from their system, yet like clockwork, every 2 weeks, it's a different con artist on a different line.
If you are an agent looking to up your lead generation, this is not the company for you. I have done lead gen with the vast majority of companies that do it. And while they all have their problems, SETSCHEDULE is by far the worst.
Don't waste your money and time, any option is the better option.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
If you give these people money your stupid I am stupid, the leads are non sense they must pull out of the phone book, save your money not one was real I wasted three days calling the leads not one was real.
BE CAREFUL A SCAM OPERATION READ THE SMALL PRINT NO REFUNDS
Hi, Randall. After checking your account. It shows that you only accepted 27 leads and still have 72 remaining for the rest of your membership this year. We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please reach out to our Agent Success Consultant to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
I was told I would get 100 leads right away and then an additional 50 leads each following month. I have been signed up for 2 months and have 85 leads. Where are the other 65 leads? I have requested them to increase the lead volume for a month now and all I get is empty promises. I requested a manager call me and nothing. I would not recommend this company. They are disorganized and don't follow through with the promised leads once they take your upfront fee. 100% UNSATISFIED! I was also told I would get scheduled appointment leads. I have received 1 of those type of leads in 2 months and it wasn't even a real seller. He sold the home 6 years ago!
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
I see that you communicated with your Agent Success Consultant just this week and he is already working on a resolution regarding your concern. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I haven't had many problems, when when I have my agent has been friendly and responsive and I have always been satisfied with her solutions. My experience has been very positive and I would gladly rent from Set Schedule again
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
My husband and I have been spending somewhere around four months looking for our next lead generation strategy, after much hesitation we give this company a shot and I am delighted to say that it was a great decision. I am not going to represent that it is for everybody but I definitely recommend it to agents that are looking to stay in the business and work full-time on online lead generation. Let's face it, online leads require work and I highly recommend you to have a good technology in place before you start to take leads.
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Hi Kevin,
We want to extend our sincerest apologies concerning all the issues that you have faced.
We would love to assist you further with your concern however we are unable to pull up an account with accepted leads under your name.
Please feel free to email us at [email protected] and we would be happy to connect you with the correct department. For the meantime, please follow the link below to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/