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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
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Loved the simplicity of setscheudle service. Very user friendly and easy to maneuver through. Plus They have loads of features and a very user-friendly service.
I have used this software for close to 5 years and it's still simply the best in the industry for my needs. There are plenty of scheduling solutions out there but this platform is easy and flexible and consistent. I have never had a problem with implementation and the setschedule customer rep are SO accessible that even if I did, they would be right on a solution. They are constantly adding value for the user and this value translates into satisfaction in our client's experience. Value for the cost is the best perk. You would be hard-pressed to find another product that does as much for as little. I am so so happy that service.
Thank you for your review! We are really glad that you like our product. Your support and voice are very important to us.
After taking the slick salesman's call I looked at reviews. I was silly to believe his pitch that "things have changed", which turns out not to be the case. After months of getting bogus "Verified Leads" for trailer house buyers (Florida Realtors are not allowed by law to sell trailer houses) and people that had no idea why I was calling and had no interest in buying a home, I'm giving up hope of recouping any benefit for my $1,6000 investment. ABSOLUTE RIP OFF
Hi, Jim.
We are sorry that your previous experience did not meet your expectations.
SetSchedule aggregates the leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that will help you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Wonderful Experienced with them. I love being a part of something that helps and I feel that I have a real opportunity to make a difference with not only with my clients but with the company as a whole system was so good.
Thanks so much for your positive feedback and good vibes. We're happy that you're happy, and we're looking forward to your next transaction!
I'm very satisfied with the setschedule app, it works well and I'm saving a lot of money and
Got so quick service.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Great Service. So far so good. I feel that all my lead generation activities will be taken cared
Of. Thank you setschedule for this kind of services.
Thanks so much for your positive feedback and good vibes! We're happy that you're happy, and we're looking forward to your next transaction.
The experience with setschedule was good and I got fantastic result using their radar and
App system.!
Thank you for your feedback! We are continuously working on adding more features to our app to make your experience better.
Very easy to use at setschedule services. I have tried other platforms, also spending a lot of money on assessment. Some of them have too high prices, others don't seem to listen to the request for new features, still others the support is slow to respond. In all the cases I tried something was missing But setschedule nothing is missing and the costs are very affordable. I am so happy to using their services
Thank you for your review! We always strive to keep our clients happy!
I had two separate appointments they scheduled with me that they first didn't keep and second was very late for. Then their rep just thought it was a laughing matter! Any company with the name "setschedule" should never miss or be late for their own presentation! I will never use nor recommend this company to anyone!
Hello, Leonard.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
To help you optimize your membership we will have our Agent Success Consultant reach out to you. They would also assist you with any pending issues you might have.
If you need any other assistance in the meantime, below is a link to our Help Center that will help you step by step of how to do things within the app.
https://support.setschedule.com/support/home
Leads are old/outdated. Terrible experience. Some leads have already sold before coming available in this system. Had different team members work the leads to try to get different results and same thing. Seems like old leads being resold. My opinion, invest elsewhere for a quality lead service. In addition, I have tried to cancel multiple times and well before my term was up. I was told they would call back before the renewal and that is when i could do it. They never called back and I was charged another $1700. I spoke with a manager who was then supposed to call me back and didn't and now they say that cancelling the account is not an option. Not sure how to stop this company from charging my card at this point. Yuck
Hello, Kevin.
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
You can get a full refund through the app for leads that did not meet your expectations. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied, from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement.
https://www.setschedule.com/profblog/how-to-get-a-refund/
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that will help you step on how to do things within the app.
https://support.setschedule.com/support/home
Over 20 years in the business -- all of the leads I have received have been below par to say the least. The "Team" sends out the same generic response when you are dissatisfied with your leads. No follow thru --
Light your money on fire before falling for their line of BS -- at least you can stay warm
Shame on me!
Hi, Tom.
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu, and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement.
https://www.setschedule.com/profblog/how-to-get-a-refund/
We would love to help you further, but we are unable to pull up an account with accepted leads under your name. If you can reach out to us at [email protected], we would be happy to connect you with your dedicated Agent Success Consultant to assist you with your lead concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that will help you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Absolutely a waste of hard-earned money (money you earned elsewhere)
And they will NOT acknowledge their failure even when confronted with the facts.
I'm not knee deep in with this crowd and thank God I'm not... What is truly worse is faced with true life FACTS, they are still in denial. AND THEY ARE UNWILLING TO ADMIT THEIR FAILURE.
Hi Gerald,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We’d like to discuss your experience in detail to see how we can improve our process.
Regarding the leads, the Master Subscription Agreement states:
11.4. Disclaimer of guarantee. Although SetSchedule will make every effort to confirm the capacity and willingness of prospective clients to enter into contracts or transactions using the SetSchedule services, SetSchedule makes no guarantee that a real estate transaction will be consummated as a result of a lead.
Please follow this link below for further details.
https://www.setschedule.com/msa/
We transferred your issue to one of our Agent Success Consultants who will reach out to you. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Customer service is horrible. After 4 months I finally go to talk to someone. Then the conversation went from bad to worst. He could not tell me about my territory because he did California. Leads will not go automatically into my crm and since I could never get anyone to talk to me, I could not figure out how to do it. The leads I called were all really bad. Either bad number, no answer, or if I connected, they did not want to buy.
Hi Cyndie,
Thank you for bringing this to our attention. We would like to apologize for your experience and sorry to hear you were less than satisfied with us.
We understand how internet leads can be frustrating for even the most seasoned real estate agents to work. For leads that you are unsatisfied with, you can get also get a full refund or replacement of bad leads through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
Also, we'll be happy to help connect you to the correct department anytime you need assistance. Please feel free to email us at [email protected] anytime. For this specific concern though, I already shared the details to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app subscribe.
https://support.setschedule.com/support/home
I have talked with people at SetSchedule time and time again about the aging leads, most of whom I find have already purchased months ago or have absolutely no interest in purchasing or selling a home. I have no idea where they are digging these up, but I'm extremely dissatisfied. Additionally, I have talked with customer service about the very limited use of the website. There is really no efficient way to track anything. You have to go into each lead one at a time to see what notes you have, and there is no way to sort by anything. Finally, I have become frustrated and told SetSchedule to cancel my Auto Renewal, which will occur in October 2020. They have literally TURNED OFF all leads on my Dashboard, essentially cutting me off a month ago when I told them I will not renew. This is criminal, and I now plan to figure out how I can take legal action.
Hi Sandra,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. We'll make sure to coordinate with the team to investigate and will get back to you with an update.
SetSchedule aggregates leads from a variety of lead sources. Please click on below link to learn more about SetSchedule's vendors.
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
For bad leads, you can always get a refund or a replacement for that opportunity through the app. To do that, just click on the support icon located at the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process. https://www.setschedule.com/profblog/how-to-get-a-refund/
Here are also links on how to sort and filter leads in the My Opportunities page in case they may be helpful:
https://support.setschedule.com/support/solutions/articles/33000239989-how-to-filter-my-opportunities-
https://support.setschedule.com/support/solutions/articles/33000239943-how-to-sort-my-opportunities-
Please feel free to reach out to your dedicated agent success consultant or email us at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
THEY ARE THIEVES, THEY TOOK MY MONEY AND BLOCK MY BAGE, THEY PROVIDE BAD LEADS EITHER WRONG PHONE NUMBER, NOT EXIST EMAIL ADDRESSES OR PEOPLE THEY DONT LIKE TO BUY OR SELL HOMES. MOSTLY SET SCHEDULE ARE FAKE, MONEY SUCKERS, AND THIEVES. THEY NEED TO DO CONTRACT WITH AGENT AND GIVE THEM THEIR BACK.
DO NOT WORRY YOU WILL HAVE SOMEONE ANSWER YOU SHORTLY WITH COLD BLOOD DULL FACE AND IRRITATING CONVERSATIONS.
MY RECOMMENDATION TO ALL REAL ESTATE AGENTS NEVER THINK ABOUT SET SCHEDULE, DO OTHER THINGS WITH YOUR MONEY OTHER THAN DEAL WITH SET SCHEDULE.
Hi Yasser,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
We reviewed your account and confirmed it is active, not blocked. It appears though that you have already used up the 100 leads in your bucket. The good news is that your membership allows for the replenishment of leads.
As a reminder, you can always use the mobile and desktop applications to request a replacement or refund for any bad lead you have encountered. I have included a video link below that walks you through the process.
https://www.setschedule.com/profblog/how-to-get-a-refund/
I saw that you have already booked a meeting with our Agent Success Consultant as well. He will be able to assist you on the replenishment of your lead bucket as well as other issues you have experienced.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Set schedule appeared to be a good opportunity with all of their promises from the start. Unfortunately, the promises have been empty. All of the leads are from sources that push leads but are of the absolute worst quality. When I explained this to my account rep, he said yes I am sorry, we are trying to open up more sources in that market for you. Then he explained he would push for more facebook, realtor.com. Leads and set phone appointments. Well, every lead I call is usually upset that numerous agents have called them and they are not sure how we got their info:-( On top of that, I did get one pre set phone appointment which I was excited to get because I thought, finally something worth working. Well, it turned out to be a couple who was absolutely bewildered why I called and said they did not set any appointment.
Now here is another rub, I have emailed and called numerous times my account rep and no return call or email except pre set emails saying schedule my monthly support call. Well, I've done that and guess what, They did not meet the appointment both times as I rushed home to make the call and make sense of why they would promise so much and deliver nothing. I am not saying any of this out of spite. It is absolutely true. I am completely shocked Set Schedule remains in business.
Hi M R.
We are sorry that your previous experience did not meet your expectations.
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
We would love to assist you further with your concern however your username is not sufficient to look for your account in our system so we can review.
Please feel free to email us at [email protected] and we would be happy to connect you with the correct department.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
Your better off buying zillow or realtor.com leads. These are not quality leads, most are not even in the market.
Hi Sara,
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
I reviewed your account and confirmed that you still have 9 appointments, 50 leads and 200 targeted records left in your bucket.
In case you are unsatisfied with any of the opportunities, you can always get a refund or a replacement for those through the app. To do that, just click on the support icon located in the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process.
https://www.setschedule.com/profblog/how-to-get-a-refund/
I have transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Horrible leads... Never fixed any issue... Just took money and never gave any refund...
DONT USE THEM
Hi David,
We want to extend our sincerest apologies concerning all the issues that you have faced.
You can get a full refund through the app for leads that did not meet your expectations. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
Also, we request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Finally, the agreement indicates in section 8.1 that payment obligations are non-cancelable and fees paid are non-refundable.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I received 6 "leads" in the first 4 months. 3 had fake address or phone number, 2 had no idea why I would call them and were not happy about the call and 1 had no intention of selling anytime in the foreseeable future. The monthly call with the company rep seems to have the same word track every time. "We'll have our team get right on this" and "you should have results soon". Just smells like baloney. Probably getting close to small claims court time. They have great excuses, but can't deliver.
Hi Dennis,
Thanks so much for sharing your experience with us.We apologize that our service did not satisfy your expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
For leads that did not meet your expectations, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I'm very disappointed, they sent you bad leads, stay away from this company, you will waist your time and money! I pay $2,000 dll, they were suppose to sent me leads and any works, I dont think their leads came from people looking real estate. STAY AWAY THEIR PRESENTATION IS AMAZING YOU WILL BELIEVE THEM BUT DONT.
Hi Karla,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We’d like to discuss your experience in detail to see how we can improve our process.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings.
We reviewed your account as well and confirmed you have 4 appointments, 16 leads and 6 targeted records left. You can get a full refund or replacement through the app for leads that did not meet your expectations. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement.
https://www.setschedule.com/profblog/how-to-get-a-refund/
We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
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