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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
This summary is generated by AI, based on text from customer reviews
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6 months later I have had a reduction in the number of texts but have had an increase of missed phone calls from their representatives. They don't leave a message but when I call that number back, it. Thankfully I have my phone always set to "focus" settings on my iPhone but most real estate agents don't do that. Today I had my phone's focus setting off as I'm trying to get technical support for my internet and I got a phone call from them that I answered. Sure enough it was SetSchedule. It's the end of May 2023 and I've now been getting calls from them for about a year with my Sitejabber complaint (with SetSchedule response) about 6 months ago. Again, if it is such a good service or product, why do they have to be so aggressive and consistent with their cold calls?! A good product or a good service doesn't need aggressive sales people violating the FTC do not call list (which I've been on for over 15 years).
I have been contacted by 7 different sales reps or "Product Educators" by SetSchedule, many 2-3 times each even after I have requested no more texts. I've texted each one and have left voice messages (none of them answer their phone). I finally got a hold of one after I scheduled a meeting with them and they told me they did indeed get my messages. I asked them to take me off of their list and put me on a do-not call and do not text list. They said ok. The messages continued so I made another appointment to talk to them. They told me they saw two different profiles for me with only one of them stating "do not call". I asked them why I have two profiles and they told me that the sales rep creates a profile for me. I asked for both of their profiles of me to be marked as do not call. I got another text last week and again, set up a meeting with them (every text has a "calendly link" to schedule a meeting any time). I asked them to not contact me. He got mad at me for scheduling time on his schedule and told me that they wouldn't bother me if I don't schedule which is a bold face lie. He proceeded to hang up on me. I called the customer support line and told them about that conversation and also asked them to make sure no more texts get to me. The customer service rep said that both profiles they had for me stated do-not-call. Today, I got another text a week after all of that. This is my 12th text from 7 "Product Educators". This needs to stop.
This company is a sham. They lead you to believe they will connect you with warm/pre-vetted leads, when in fact, you are the one who has to go out and locate your own leads based on certain algorithms that have been put into place. They should allow people to watch the training video prior to forcing them to sign on the dotted line so that people understand just what it is they are getting for the money. If I had understood it better, I WOULD NOT HAVE SIGNED UP FOR THIS SERVICE. When I realized what it "wasn't", which was just a few days after I had signed up, I was told "Sorry, we do not give refunds". They can mislead people into believing they are selling one service when they are in fact not selling that service at all, and then can keep your money when you realize you have been duped. So wrong on all levels!
Hi Waukita,
We apologize that our service did not satisfy your expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Best Practices for the SetSchedule Referral Radar
https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
Need I say more than my title? They were so excited about getting our Teams business. They took our 10K and delivered Zero in results.
Hi Alesia,
We value your business and regret that you were dissatisfied.
We checked our system and the review name that you used is associated with multiple accounts. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you. You can also reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Best Practices for the SetSchedule Referral Radar
https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
Never started with them. They believe they are above Federal law! Really a bad company. Do NOT sign up with these people.
Hi David,
Please accept our sincerest apologies for your recent experience and we're sorry to hear you were less than satisfied with us.
We’d like to discuss your experience in detail to see how we can improve our process, however, we were not able to locate an account using your review name. We would like to connect with you and get additional information so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I CANCELLED THE FIRST DAY I SIGNED UP. WE ALL HAVE THE 3-DAY RULE TO CANCEL CONTRACTS. THEY CALLED AND SAID THEY HAVE THEIR CONTRACT WORDED THAT THERE ARE NO REFUNDS REGARDLESS OF CIRCUMSTANCES. THEY KEPT MY MONEY WITHOUT ANY SERVICES NOR SETTING UP AN ACCOUNT FOR LEADS. THEY SENT MY DISPUTING CREDIT CARD COMPANY FAKE DOCUMENTS THAT I DIDN'T SIGN - THAT THEY SUPPOSEDLY FILLED OUT THEMSELVES. BUYER BEWARE!
Hi Connie,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We would like the opportunity to investigate your feedback further, however, we were not able to locate an account using your review name when we checked our system. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Do not sign up with this company. I made the biggest mistake by even thinking about signing up with them. This company has countless amount of computer generated numbers that will harass you daily to sign up with them. Even if you tell them you are not interested or can't afford the $2,700 upfront sign up fee they will continue to harass you simply because they have your number. I'm not sure which business school the CEO went to that taught him to harass customers to death with different numbers daily in order to get their business. The sad part is you cannot get those texts to stop since they used so many different numbers and you are not able to block all of them. Check out their negative reviews under the better business bureau. Their Instagram comment section is turned off because they are a scam.
Hi Tina,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
We checked our system and we were not able to locate an account using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
Do not fall for this trick! I did not receive a single usable lead. Plus if they send you a live transfer they want another 30% over what they required to join the program. I am not a rookie and I know how to work leads I close 20+ a year. The numbers don't work or the people have no credit. They make it impossible to reach them so you can't cancel and the billed me for a second year. I am going to the bank to cancel the card I used for payment. THIS IS A SCAM
Hi Tammy,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest.
In connection with the auto-renewal, both Master Subscription Agreement and the docusigned invoice states that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
We'd like to discuss your experience in detail to see how we can improve our process, however, we found multiple accounts associated with your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
Membership agreement
https://www.setschedule.com/msa
Set Schedule is literally the worst partner company I have ever worked with in 25 years in Real Estate. DO NOT FALL PREY TO THEIR LIES! These are bottom of the barrel horrific leads. None of them are actual buyers. They make canceling the service nearly impossible, they are non-responsive to inquiries, the auto renew you after you tell them not to, but wordt of all, these are made up leads. None of them are real. Trash company, trash product, trash people working for them.
Hi Andrew,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Set schedule is a rip off company charging your credit card without approval. DO NOT DO BUSINESS WITH THIS COMPANY.!
Their customer service is awful.
Hi Becky,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Both Master Subscription Agreement and the member's docusigned invoice states that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately, however, when we checked our system, we found multiple accounts associated with your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
Membership agreement
https://www.setschedule.com/msa
Please see the page I created as a warning to potential victims of this company.
https://www.mymilwaukee.realestate/setschedule
Hi Roman,
We value your business and regret that you were dissatisfied.
We would love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
I signed up 8/2022, immediately realized after 50-100 calls of people not knowing why I was calling or live transfers of people with no credit, no income or no down payment. I made a dispute with my credit card company, they sent them 100 dead leads that are essentially leads I could've gotten from the Yellow Pages... Citing they have met their contractual agreement. I complained on the open platform that I want my money back and I suspect the people who are posting are not real people or do not know the other side of the deal. I was cut off, immediately and never let back in after paying $2k for the service. I lost my who year of advertising budget because I believed that they could do what they said they would do! AVOID At ALL COSTS
Hi Naidean,
We’re sorry to hear that your experience was not of the quality you expected.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings, however, SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
I joined 10/22. Worst real estate lead generator ever. Bad leads, low $ amt, areas I did not sign up for. Terrible customer service. Stay away, beware! They lied about everything they promised.
Hi Craig,
We apologize that our service did not satisfy your expectations.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately, however, the review name that you used is associated with multiple accounts. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you. You can also reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Selling fake leads. Horrible business! Take your money and make empty promises. "Customer Care" yells at customers and restricts accounts if you complain. A bunch of thiefs!
Hi Jason,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
This is another lead generator company that has only been around for 8 years. They are only baiting you with unproven leads and you give up 20% plus upfront fees. There are 100's of these companies that do the same thing loading upfront fees. Spend your money with a company that has a professional attitude about partnerships. Win win or no deal. 0 stars if it was an option.
Hi Randy,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We are also sorry to see that you are under that negative impression about our company. To that end, we would love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
One star because I had to. This company is a SCAM! I paid for one year of leads and never received a single lead in my zip code. NOT ONE! The leads that I did receive, not even in my area, we're all garbage. Not one lead even replied or answered a call, text, email, nothing. I told the company I was done with them and they renewed my subscription and charged me $1570 again! I am beyond upset and filing a compliant with the BBB today. Do not give them your money or time! If you have been screwed over too, please contact your state attorney general and the FTC to file an official complaint. Scammers like them need to be shut down! If you have a class action suit going, please contact me to join in! ~Erin Cooper Realtor in North Idaho
Hi Erin,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings.
We reviewed your account and invoice you signed last 04/12/2022. Both Master Subscription Agreement and your docusigned invoice states that: “You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
Your written cancellation request has only been received last 04/13/2023. On 04/13/2024, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
Membership agreement https://www.setschedule.com/msa
SetSchedule has been a game-changer for my real estate business. The platform's intuitive interface and powerful scheduling and lead generation features have helped me close more deals and grow my business. The support team is also top-notch and always available to help with any questions or issues that arise. I highly recommend SetSchedule to any real estate professional looking to take their business to the next level.
This is music to our ears! We're so glad our team is helping you see results. Thank you for the wonderful feedback.
SetSchedule has been a game-changer for my real estate business. The platform has helped me streamline my lead generation and management processes, and the analytics tools have been incredibly useful in tracking my progress. I would definitely recommend it to any real estate professional looking to boost their productivity.
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
On 3 separate occasions I've been contacted about a referral in my area. For 20% referral fee. This ends up being a sales pitch for SetSchedule. The first time, I thought I'd give it a listen. They never kept the appointment, 2nd time changed schedule without communication. 3rd time I'm contacted, again about a referral, make appt to talk by phone following day. I agreed not knowing it was aSetSchedule. When the rep called me, stated I needed 20 mins at my computer, I stated I'd need a better understanding of what this was about, before committing to the time (as I was super busy today) he hangs up! Very poor customer service! So I decided to look them up. I don't think I'd consider having them work with me, if this is my experience from the beginning when they want to get my business.
Hi Sandey,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation and investigate further, however, we could not locate an account using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at [email protected] so we can have one of our advocates assist you.
SetSchedule has helped me generate more leads and close more deals. The platform is easy to use, and the scheduling feature has saved me so much time. I would definitely recommend it to any real estate professional looking to increase their productivity.
Thank you for your review! We are really glad that you like our product. Your support and voice are very important to us.
Dear SetSchedule,
I am writing to let you know I'm very disappointed with the services I received from your company. I asked to cancel my account, but you didn't get my email and charged me without my permission for an auto-renewal. This is not only unethical but also illegal.
It is unacceptable that your company would behave in such a manner, especially considering that I explicitly requested to cancel my account. Your failure to honor my request indicates that you do not value your customers and are willing to take advantage of them.
Furthermore, I was shocked to learn that you do not offer refunds, even in cases where you have charged customers without their permission. This is completely unacceptable and completely disregards your customers' rights.
I would like you to take immediate action to fix this situation. I demand a full refund for the unauthorized charge and the time I spent trying to resolve this issue.
In conclusion, no one should do business with SetSchedule because of how you treated me. Your actions are not only unethical but also illegal,
Hi Fareena,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
As stated in the invoice that you docu-signed last 03/22/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to [email protected]. With regards to your auto-renewal, your written cancellation request has already been received last 04/04/2023. On 03/23/2024, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
Membership agreement
https://www.setschedule.com/msa
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Hi Brian,
We are sorry you had to reach out again regarding the same issue. We appreciate your patience and understanding.
We checked your profile and confirmed that we have removed you from the notifications in our system. You should not be contacted by any member of our company. Again, we apologize for any inconvenience this may have caused you.