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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
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We all know internet lead can be nurture or now leads. This system is the second worse I've ever had. Mainly because of the lies you are told when you sign up and then how they don't care to after much customer service after. Most of the leads... about 90% we're not in my state or we're renters.
Dont waste your time and money on this company.
Customer service does not return your calls, I tried to cancel prior to the 30 day period for renew and they said that I did not send the right email to the right address?
Terrible leads also, have not gotten one to work yet in 2 years
Hi, Chuck. We would like the opportunity to address your concerns further. I see that you have a schedule with your Agent Success Consultant on Feb 17th.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
This service is absolute trash. Was told there were exclusive leads and live transfers that they would take a 20% split on. There are no live transfers and the leads are given to multiple agents at the exact same time so that the prospect gets bombarded from calls referencing the same organization. Customer service is awful and their attitude is ridiculous. DO NOT waste your time or $$$ on this trash.
Hi, Scott. We would love to assist you further with your concerns, however, we will be needing more information to pull up your account. Please feel free to reach out to your dedicated agent success consultant or email [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Setscheule nothing to dislike really. It's has been a very reliable solution to manage. Exactly what i need expect of it! Great system
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
Zero stars! Do not do business with this company or believe their lies. They will provide you horrible leads. I've shown up for numerous appointments and nobody was home. One person agreed to an appointment with me just to have them stop calling him - but he had no house to sell he rented. Save yourself your money and time by not joining their scam. Don't be a victim like I was!
Hi Barb,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
You can also contact us at 888-222-0011 or [email protected].
The initial contact for set schedule promised myself and my sponsoring broker a test run of their system and promised us all legitimate leads. Every single lead has been fake names, fake numbers, fake email addresses and when I called to complain about it, the customer service rep refused to let me talk to a manager. Eventually someone from the company called me and said verbatim "it is not how you start it is how you finish." Well that doesn't help me when I am been sent phony leads. I think this entire operation is a scam and I would never recommend this company to anyone looking for a lead generation system.
Hi Seina,
We value your business and regret that you were dissatisfied.
It shows on our system that you had a conversation with one of our colleagues on Feb. 4,2021. We are hoping that they provided you with some clarity on the situation.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 90 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to your Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Very fast service. Awesome and wonderful... Its very good to make a link with setschedule. Fantastic their support team.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
We signed up with SetSchedule ($5K) and their leads are absolute trash. We stopped trying after about 5 months. Unfortunately, we forgot that they have you set up as automatic renewal and when we tried to cancel, it was too late. They said they texted us to call them, but we never got an email or any official notification. Not sure how their employees feel good about working for such a trash company. Don't waste your money!
Hi Kam,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
Regarding the leads, the Master Subscription Agreement states:
11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app. You can also reach us out at 888-222-0011 or [email protected].
https://support.setschedule.com/support/home
Had to figure out the e-mail to the CEO and started CC'ing him before anyone responded.
Please report to FTC: https://reportfraud.ftc.gov/
See original SEC documents against the CEO: https://www.mymilwaukee.realestate/setschedule
Yeah, your customer success agents now tell us we need to use the platform from anywhere between three months to a year in order to see results, interesting that no one motioned that during the initial sales call, because I would expect no one would sign up then. Compare this to other platforms that require nothing down to sign-up and consistently bring in quality leads from the get-go.
Oh and they refuse to issue a refund.
DO NOT BUY THEIR LEADS THEY ARE A WASTE OF TIME.
Hi Roman,
We apologize for having to reach out once again for this issue.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
After four months of using this platform we did not get a SINGLE tenable lead.
The last straw was when for the third time a lead did answer, they had no idea what I was talking about.
Most just don't answer.
I was scheduled for a call with one of their reps and he missed the appointment, and now just refuses to contact me (Rayn S.)
I demand our sign-up fee back as we were mislead about the quality of the leads.
The best software in 2021 Real Estate CRM with marketing & transaction management for agents, brokers. Anyone can browse it.
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
A direct quote from the sales agent, "We set appointments for you. It is up to you to convert them into deals". Not one set appointment as the company name would imply. Every lead offered has been on
Stale leads (inquiry actually made months prior), sold properties, bogus information (said to be verified).
These people are absolute liars and SCUMBAGS! They offer junk and take your money. Don't get
Scammed. It's a shame the DRE doesn't monitor these entities and take actions against them.
Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didn’t pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!
Set Schedule is 100% a scam. They will not respond to your emails for support. Every lead is false information and/or months old. Don't waste your money. If you try to cancel, they will ignore your written request and charge you an additional year. They are a bunch of thieves! This is by far the WORST lead generation site.
Hi Javier!
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members.
It shows on our system that your Agent Success Consultant reached out to you. We hope that we were able to give you some clarification regarding your concern.
However, the invoice you signed last January 17,2020 states that cancellations should be received thirty (30) days prior to termination of the Membership term and should be sent to [email protected].
You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form
For the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual
Membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and
Notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the
Membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be
Received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
I sent your concern to your Agent Success Consultant and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Customer service is 1 hour. Really awesome Trustworthy brand forever Really appreciate your after leads service. Very good experience with SetSchedule.
Hi Mamun,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Do yourself a favor and save your money. The site doesn't provide any real leads and the app is sketchy at best. I'm a week in and NOT impressed with anything so far. I am not sure if they have better results in other areas but the "leads" have hung up on me, not had real phone numbers, voicemail that is not set up... seems fishy to me for "verified" leads.
We’re sorry to hear of your less than satisfactory experience with us. If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
We value our customers opinions and would like to thank you for bringing this to our attention.
THIS IS A JOKE! PRESSURED ME INTO SIGNING UP IMMEDIATELY FOR DISCOUNT... LEADS ARE WORTHLESS... NOT VERIFIED... STILL A COLD CALL APPROACH,, I HAVE BEEN A REALTOR FOR 25 YEARS. SO MAD I FELL FOR THIS,, WASTED 1700 DOLLARS FOR NOTHING!
Hi Val,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 73 leads remaining that you can use for the rest of your subscription year.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
They have good salesmen- so be careful out there! The minute you pay them- this is the time they don't care anymore. They have these "couches" that can do nothing (and leave the company very often, without letting you know your couch is not working with you anymore). And when there are leads- OMG- these people don't want to talk with you at all and so angry with you calling them. Do yourself a favor and keep your money for better things. Actually, everything is better than this "service"
Hi Ronny,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
It shows on our system that one of our Agent Success Consultant reached out to you, we are hoping we were able to give some clarity on the situation. We will continue to investigate this issue and reach back to you once we have our findings.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule is nothing but a bunch of modern day crooks. I got 'sucked' into their hype with literally Z-E-R-O results to show for my money and efforts. They will pitch you on how they buy leads from other sources and it is cheaper than what you can buy them for because of their volume discount. They will tell you leads are exclusive and that they have a new system that will allow you to connect with the lead via telephone transfer. All of it false, misleading and quite honestly a scam.
If you do not cancel your subscription, SetSchedule will take it upon themselves to renew your subscription for you automatically and charge for for another round of useless service. If you dispute with your credit card company they will claim you had to notify them in writing to cancel your account even if you have removed your credit card info from your profile. They will call you prior to your renewal and be all nicey-nice but you will never ever hear back from them after that. * and * are the ring leaders of this sham. I have literally called * over 25 times and he has yet to call me back.
DO NOT under ANY CIRCUMSTANCES sign up to this service. Complete waste of money - thousands of dollars worth.
*Personal information redacted by admin
Hi, Anthony. We would love to assist you further with your concern however we need more information from you to pull up your account. Please feel free to email us at [email protected] and we would be happy to connect you with the correct department. For the meantime, please follow the link below to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
Spent thousands of dollars and hundreds of hours with my team and I attempting to convert leads from Set Schedule. The last several months this service has provided leads that have already been accepted by other agents, very, very low price points, or technical glitches that do not allow me to accept a lead. When discussed with them several times over the final 4 months of my agreement, they provided no solution beyond sales speak. Very disappointed overall. Happy to discuss with anyone about my experience. I recommend looking in another direction.
Hi Erik,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 82 leads remaining that you can use for the rest of your subscription year.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. One of our colleagues would reach out to you as soon as possible regarding your concern.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I asked Alyssa MULTIPLE TIMES: "So I do not pay any upfront fees, just a 20% referral at closing, correct?" She told me "Yes" MULTIPLE TIMES. She then wasted 30 minutes on the phone with me and at the end told me "I have to pay for the lead plus pay the referral fee". UNBELIEVABLE!
Hi Zachary,
We are sorry that your previous experience did not meet your expectations.
We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
It shows on our system that one of our colleagues reached out to you, we are hoping we were able to give some clarity on the situation.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Waste of money and very expensive for leads that are clearly sourced to many people at the same time. Paid for premium service and received one set schedule which ended up they had no clue there was an appointment. I'm 5 months into it and basically just threw away $1700. This may not be the case in other markets but the austin, texas market is a waste of money.
Hi, David. We are glad that you brought this to our attention! We are always looking to improve the quality of our product! If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity.
Please feel free to reach out to contact your dedicated agent success consultant or email [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
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Hi Dean,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 261 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home