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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
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This company tells you that they get you leads from realtor.com and Homes.com but all you get is leads from facebook.com They don't know how to do business and I will never go with them again. Just a heads up if you end up working with Alexis Stys as your account manager you have wasted time and money because when she says that she will do something she won't.
Scam alert. They promise a number for leads and when they can not deliver what they promised (2 leads in 5 months) they are not refunding any money. Also there was misrepresentation when they signed me up as to referral commissions involved. Rep called me after 60 days and said " sorry we can not deliver the leads we promised and I will se if we can refund your money. The manager called after that and said they do not offer refunds. He wanted to expand me area which is not practical. Now they seem to ignore me mostly because I am no longer playing nice. Pretty poor company /service with zero integrity!
Hi Andre,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
After checking your account, it shows that you currently have 98 leads remaining that you can use for the rest of your subscription year (6/17/2021) We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
So I have been selling residential real estate for 20 years and for about 18 of those years, I have run a good portion of my business on leads generated by various platforms. Some of those lead sources I have been with for well over a decade and I have a great relationship with them. I have won awards from some and have been offered inside deals with others. In other words, I know what I am doing. So over a year ago I handed over $1600 and gave it a try. Very inpressive looking platform and much different looking than others. Thats about all I can say thats good and that does'nt get me anywhere. As far as their buyer leads, they are on par with all other lead sources... worthless. I wont even spend time here as contacting buyers through this source is an excercise in "who are you" "why are you calling me" "I have no idea how you got my number" "etc". I stopped taking the buyer leads completely. Unfortunately for this lead source, the seller leads are no better. Lots of supposed leads and in a year of calling these leads EVERY F'ING DAY... NOTHING. In the last couple of months I was just trying to pull a rabbit out of a hat to justify the cost. I did go on one appointment early on (that did not work out) but after calling around 500 to 700 leads I attribute that to the same percentages as randomly calling out of a phone book. In fact, I think I could outperform them by doing that... calling randomly out of the phone book. It just now feels like I was calling a bunch of fake leads. On top of that, their sales people keep calling me trying to sign me up. They even called when I was a current customer... many times. They called me again today which prompted me to write this review. And by theway, no phone call when my time ran out with them. So in my opinion if you want to "Set your Schedule" to waste your time, every day, there is no better service than "SetSchedule" to do that. I'm glad its over... a year of exhaustion.
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
I have always had good experience. If there are any technical problems the company takes care of it right away. Very good exeperience with setscheudle. Overall it's good for us, as we don't have to worry about anything.
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
This team goes over and above the call of duty to make sure you get it! If you have a question they get right back to you not like all the other systems. I am extremly happy and reccomend thier mobile app and thier radar system.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
Great! I've been in business for a little over six years. I must say all my issues over the years Setschedule has been the only part of my business I never have to worry about. If I ever need help it gets taken care of immediately
That's music to our ears! We're so glad our team is helping you see results. Thank you for the wonderful feedback. :)
I was promised 200 leads per month with my $1,500 commitment. Received ZERO for the first three months and was promised things would change. I received one bogus lead and requested my money back. Their legal department refused so I had to go through my credit card company. After battling these guys for about four months after that the credit card company agreed to refund my money. Wasted a lot of time and energy with this outfit. They did not perform and would highly not recommend their services. Wished I could give them a ZERO STAR rating but it doesn't go that low. Read other comments and you'll see similar experiences. Wished I read them first before giving them my money, but at least I got it back with a fight.
Thanks so much for sharing your experience with us, Doug. I'm so sorry that your experience with us fell short of expectations.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I sent your concern to your Agent Success Consultant to contact you as soon as possible regarding your problem.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Good way to consolidate contacts and keep track of previous leads. Good reporting software, with a little manual effort can be a useful weekly progress reporting tool. Great Radar System
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
Setschedule has revolutionized the way we manage client projects, the way we handle our internal communications and it very efficient now compared to our traditional methods and their app is the super and most usable system
This is wonderful to hear! Our goal is to make it easy for you to communicate and follow up with your clients, and get that great feedback on a regular basis. So happy you're seeing results to help your career grow!
Great and amazing. They have so many options. It covers every single need that you might have. Most or all of them are so so good and helped me a lot. Thank's buddy.
That's music to our ears! We're so glad our team is helping you see results. Thank you for the wonderful feedback. :)
Very easy to use app for both android and ios Tracks walks brilliantly Individual login for each person. The functions it does have mostly run smoothly.
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
Every time I've had a question relating to set up or use of the app, customer service is very quick to respond. I'm more than pleased to be using this software and will continue to use it
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
I love how practical it is and that I'm able to afford it since my business is still relatively new; customer service is also great! They respond pretty quickly.
We appreciate your feedback! We understand the difficulties of running your own business while also trying to figure out an effective marketing strategy. We're happy that we could help take something off your plate and help you see great results. Thank you for being our partner!
Features, staff management, scheduling, admin panel, staff and client apps, price and support. Fast response. Setschedule is an amazing product and the team behind it rocks!
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
These scum suckers prey on new realtors. They promise you all these leads and an "exclusive" territory which is pure BS! They make you pay for a year in advance, then when you realize the leads are pure garbage, you better make sure you cancel early because these douche bags LOVE auto renew. Better yet, block your credit card too, if you fall for their scam. Biggest waste of my money and now, thanks to their lack of response to my cancellation request in December 2019 a couple months after I realized these were worthless leads from a dirt bag company, they billed my credit card again! Now I am fighting with AMX to get this charge removed.
Hi Theresa,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We reviewed your account and we have seen that your package has been cancelled and you should not be charged for the renewal.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
If you have any other concerns, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I like its ease of use for me and my clients primarily but I really love that they are constantly making improvements and adding additional functionality
They actually have customer service... yes... real people in the US who will help you on the phone thank u
This is an excellent radar tool. Very easy to use Super intuitive. They constantly update the application with new features. I've researched and tried many others. Setschedule is the best
This Setschedule system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
Great! Honestly, except for the forms situation... it was been what I need. Customer service reps are very nice and helpful.
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
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Hi, Brenton.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home