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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
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SetSchedule provides almost no leads in my area - so i take leads 60-80 miles from my home. They make a big production in scheduling zoom meetings for coaching. Then they NO SHOW to the zoom meeting they set up. Overall dissatisfied.
We've had a terrific experience with Set Schedule. The software is very easy-to-use and intuitive. It's so easy anyone can us the product and its free to download. Most Importantly they have always communicated well with us and all of the efforts are really starting to pay off now on our end. Thanks Setschedule.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
Wasted my afternoon listening to them about benefits of the their programs, etc. And then they hit you with annual fee... Why don't they be upfront about their fees? All that non-sense presentation comes with heavy fees... I am not going to fall for it if they are not transparent now they won't be later... Save your hard money and spend it on other tested tools.
Hi Drew,
SetSchedule is a data enriched information center that utilizes modern technology in machine learning, analytics, and 3rd party online real estate relationships to provide the most up to date purchasable information in your territory. Our platform allows users to turn information into leads, through consistent communication, and relationship building.
I am sorry to hear that you do not see the value in our marketing and technology platform. We would like to help. Contact us at 888-222-0011 or email us at [email protected].
You can also follow this link to know how to set up a free account on our platform so you can experience the value of our platform.
https://support.setschedule.com/support/solutions/articles/33000232538-signing-up-for-setschedule-s-free-app
This company is so deceiving. Please do yourself a favor and stay away form this misleading, lying and unethical company. I paid about 2,000 for their service for one year and the leads were all junk. After a year of not using their service they charged my credit card another 2,000. I lost a total of 4,000 on this company. I am sure they have some success but for the most part most people will have zero success. If you are a current member make sure you cancel at least 60 ( the tell you 30) day before you membership renews
Hi Tony,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We reviewed your account and invoice you signed last August 22,2019. Both Master Subscription Agreement and your docusigned invoice states that you may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
We already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule is one big scam. So-called leads are FAKE, wrong numbers etc. They take your money and stop any communication. I have tried to find a solution, no effort on their site.
They do not deliver what you sign up for. My advice - RUN. Do not sign up with these liars.
Hi,
We would love to assist you with your concern.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
However we are unable to find your account using your name. Please contact your dedicated agent success consultant or email [email protected]. If you do not know who your agent success consultant is, please feel free to email us at [email protected] and we would be happy to connect you with the correct department.
Great company, got a couple of new appointments that may close in a month or so. The rep I was working with allowed me to replace bad leads and made sure I was happy with the new ones. Definitely recommend it to anyone.
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
This system promises a delivery of verified and qualified leads... they simply do not deliver on this. I have had more success with systems they "piggy-back" off of for $75/month. My dedicated "Agent Success Consultant" Brandon Ogren insisted that there is nothing he can do to let me out of the 1 year commitment BUT then quickly responded with "I'm pretty high up in this company... there's no one else to speak to" when I asked to speak with an escalations department... simply, they don't want to take responsibility for their false advertisement. They were quick to provide false advertisement and take my money, but now there is no one to speak to about this matter. The entire company is fraudulent bull****. Don't waste your money, don't waster your time; you're better off purchasing your own data and nurturing those leads yourself.
Hi Audrey,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 92 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Do not waste your money on this company. First and most importantly I have an incredible system to follow up with leads which I worked with a mentor agent on setting up a couple of years ago and am aggressive with follow up, but if the leads are garbage none of that matters. I have been fighting with them for the nearly year that I have been signed up to try to get relevant leads with zero result. I have reached out to their Chief Client Officer who simply assigned me a new rep. This is my 4th or 5th, but they aren't the issue, it is that the leads are people who have zero interest in buying, are inquiring on homes at values which don't exist or are renters leads. Paying a significant fee upfront is how they make money. I honestly doubt that these are even new leads. I think these are 100% recycled based on the feedback that I have received from the people who I have contacted. Any other solution must be better than this.
Hi Kevin,
It shows on our system that our colleagues reached out to you recently regarding this issue. We are hoping that we were able to clarify the situation to you.
Your Agent Success Consultant is currently reviewing your account and should reach out to you as soon as possible. Please allow us to discuss the situation further so we can hopefully come up with an agreeable solution.
I transferred your concern to one of our colleagues who is better equipped to help you. In the meantime, if you need any other assistance below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Zero actual response for customer service. Over a week of sending emails and calling, with Set Schedule always saying we would be glad to help you get started, but no one seems to have the ability to answer my basic requests. I expect a canned response on here saying they will be glad to help me, but no actual action. Prove me wrong!
Update: about 3 weeks in and, yes, they reached out to say, "read your invoice". Again, not going to pursue a real estate sales agent career, and can't use (never have used) this service. But they got my money and say, "there is nothing we can do to change our policy, no refund"
Update 6 Month - Terrible follow up. Set Schedule is terrible at customer service. They responded to my review so they appear to care on this format, but 6 months later... still unresolved and unwilling to help. Yes, I have spoken with them multiple times. They understand that I was considering pursuing a real estate career, but got a job offer the day after I purchased their plan. I have never used their service, but they refuse to issue any refund even though I notified them within 24 hours. Absolute horrible people to deal with.
Hi Mykel,
It shows on our system that one of our colleagues reached out to you on May 24,2021. We are hoping that they were able to provide clarity on the situation.
Please allow us to discuss the situation further to come up with an agreeable resolution.
Your Agent Success Consultant is currently reviewing your account and will reach out to once as soon as they can.
You can also contact us at 888-222-0011 or [email protected].
The leads are no better than picking up your local yellow pages and cold calling. Dahaman Gill- the manager will tell you the day after you signed up they have no obligation to refund you; and they won't. Even if you try to cancel the next day.
Hi Matthew,
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 28 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to your Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Took money out of my account I did not approve of. Now the phone number for Richard Tate will not work. Brandon Ogren is not answering. I need a refund immediately when I called "setschedule" They can't help me. And first of all they didn't even answer the call. This is a scam company. I want a refund immediately. I have bills to pay and now can't. I NEED A REFUND IMMEDIATELY.
Hi Allison,
We would love to assist you with your concern.
However, it shows on our system that you did sign an invoice indicating your payment for the Annual Gold Membership you purchased.
I already transferred your concern to your Agent Success Consultant and he should reach out to you regarding this as soon as possible. You can also contact us at 888-222-0011 or [email protected].
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I am a 33-year real estate professional with over 1,100 past clients. Slick salesman really sold me a bill of goods. Missed scheduled monthIy calls from Bryant Ta. I was duped into believing that I would receive bonafide seller and buyer leads from their company. When we initially set up the location parameters for receiving the leads, it was created to receive leads for a 15-mile maximum radius from my South Orange County location; instead, I receive mostly Los Angeles County leads, which are twice the distance from my maximum radius parameters and I receive several leases, which I explained to you that I have no interest in receiving. The only leads that came to me in my service are immediately taken by someone else; despite, me accepting the lead within seconds of it arriving in my email. On two occasions Bryant told me that he was going to give me "special hotter" leads and on only one occasion he sent me a small batch of unqualified/unmotivated contacts, who had already been called by several other agents. Salesman sold me under false pretenses. I have contacted their office multiple times via phone and email since August of last year in attempts to cancel my agreement, but their call screener wouldn't let me talk to anyone and when asked to speak to Bryant's manager they just say you will have to talk to Bryant and of course Bryant will only talk to you on your scheduled monthly call. I suggest you run from this company as fast as you can.
Hi Wade,
We’d like to discuss your experience in detail to see how we can improve our process.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 43 leads remaining that you can use for the rest of your subscription year.
You can expect a call from one of our Agent Success Consultants soon to discuss what occurred and how we might make it up to you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
A bright, knowledgeable, focused group of professionals with top-notch customer service and a Nano-second response time. I have worked with Setschedule for a few months on a lead gen projects and I always keep coming back to them because they are so reliable. Thank you so much
Thanks so much for your positive feedback and good vibes. We're happy that you're satisfied, and we're looking forward to your next transaction
This company claims to give pre qualified leads. Far from the truth. They say they are available to help but will not return calls or emails.
Hi, D T. As a tech based market place which aggregates leads from many sources, SetSchedule has implemented an additional layer of nurturing technology. SetSchedule verifies and confirms home shopper's and buyer's interest via real contact, through a series of automated text and emails. By doing so, the system engages with a real contact. Once a lead's interest has been verified, the lead receives the "Verified" stamp, becoming a SetVerified lead on the marketplace. Please follow the link below to know more about our verified leads: https://support.setschedule.com/support/solutions/articles/33000247555-are-the-leads-exclusive-and-vetted-
Please feel free to email us at [email protected] to discuss and provide you training on how to use our app. Here is a link to our Help Center that takes you step by step of how to do things within the app: https://support.setschedule.com/support/home
With the quality of the leads... have been much better since using real estate leads generator... The leads that didn't pan out... some of the leads needs to be nurtured... until they are ready... I think they should cut the referral fee by 5%... Almost better experience.
Thanks very much for your balanced and fair review. We’re glad you felt you are satisfied with our services. It's something we've worked hard on and we're pleased our efforts resonated with you.
Very good experience with Setschedule. They one of the most important people worked with my team. They were very great the assistant user helped us and as an agent the option to bring a JR agent. Thank you for helping me.
Thanks so much for your positive feedback and good vibes. We're happy that you're satisfied, and we're looking forward to your next transaction
I never take the time to write reviews but this time I made an exception due to how terrible this company is. Last year after speaking with a customer service representative I decided to give them a try. Everything that was promised was not accurate and was misleading. The quality of their leads is terrible. I made over 100 calls and none of their leads knew why I am calling, most of them threatened to report me for unsolicited calls. Fast forward one year they charged my card again for another 1500 even after I expressed my frustration and told them O want to cancel. They refused to refund the payment. Do yourself a favor and go another route will save you a lot of time and headache.
Hi Diana,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
However, both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days PRIOR to termination of the Membership term which is on April 8,2021.
"You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date)."
We did not receive a cancellation request to the specified email address above until April 22,2021.
I sent your concern to one of our colleagues and they should reach to you about this as soon as possible. In the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
They offered us a payment plan that we received. We hired their system to get more leads and we were very satisfied! Really great and good service for real estate agents looking to grow their business.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
One of the best, good user-friendly interface, making it efficient and effortless to work with them. I am so happy from setschedule service.
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
Setschedule app is comfortable to use. I also use the set app to track customers in open houses and to buy leads. The software is very easy-to-use and intuitive. It's so easy anyone can us the product and its free to download. Courteous, professional service during a very difficult time. The best research software for leads for agents.
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
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Hi Britt!
It shows on our system that one of our colleagues reached out to you today, June 15,2021. We are hoping that they provided you with some clarity on the situation.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 86 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home