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SetSchedule Reviews Summary
The overall reputation of the company is significantly tarnished by widespread dissatisfaction among customers, particularly regarding the quality of leads and customer service. Many users report receiving outdated or irrelevant leads, leading to a perception of the service as ineffective and fraudulent. Complaints about auto-renewal practices and unresponsive customer support are prevalent, contributing to a sense of mistrust. However, a small number of reviews indicate some positive experiences, suggesting that while a minority find value in the service, the majority caution against engaging with the company due to its questionable business practices.
This summary is generated by AI, based on text from customer reviews
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SetSchedule SCAMMERS took money from our account ($1,800) without permission even after we spoke to several people and tried to cancel this so-called service, months before the end of our one-year contract. Everyone we spoke to and emailed lied to us and told us that it was successfully canceled, and I am starting to believe they were all instructed to do so with the end in mind being to do exactly what they did to us. In addition, the service they promised was anything but successful. They sold us a bill of goods and never delivered on their promises. The manager we spoke to was completely resistant to helping us, refused to return our money, and ultimately hung up the phone on us. I have never experienced anything so horrible with any other company in my life and no one should do business with this company, ever!
Can Not, Get the app to work
Can Not, get a call back
Can Not, get tech support
Can Not get a return E mail, literally ZERO from this company! Don't even bother.
Complete waist of time and effort!
We’re sorry to hear about your disappointment and would like to discuss what occurred. We unfortunately do not have an account associated with this name. Please give us a call at 888-222-0011 or email us at [email protected] at your earliest convenience.
To help you optimize your membership please reach out to your Agent Success Consultant. They would also assist you with any pending issues you might have. If you do not know who your agent success consultant is, please feel free to email us at [email protected] and we would be happy to connect you with the correct department.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule promised told me that that had an overabundance of leads in my area. I have been selling Real Estate for over 20 years and told them that I can only accept real estate leads within 7 miles from my home and close to the market average or higher for people interested in buying homes. I was told by the product specialist that if I was not satisfied that I could cancel. Even the contract says that I can cancel within 30 days if not satisfied.
I spoke to make support specialists about leads that I was getting that were out of my area or much lower than homes sell for any of the areas within 7 miles of my home. Since I have been selling for over 20 years, I did not want to run around further with people who cannot afford to buy in those areas. Seven miles pretty much covers the area that I am comfortable in selling. If they did not deliver, I was able to cancel.
I sent at least 3 emails within the first 30 days making my wish to cancel and also asked to speak with a manager. I was told that I would hear from a manager within 24 hours and probably within an hour. No one contacted me and no one responded to my cancelation request. Every time I would call customer service, they people I would speak were not at the level to cancel my services. They are not letting me cancel, even though cancellation is stipulated in the contract.
Please never use this company. I gave them every shot possible and they were horrible.
Hi Erik,
We’re sorry to hear that your experience was not of the quality you expected. However, the Master Subscription Agreement states:
11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD.
The invoice that you signed includes 100 Priority Leads (Replenishable Bucket). You still have 50 free leads out of 100. Please feel free to reach out to contact your dedicated agent success consultant or email [email protected]. With any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Leads are old and haven't gotten one in three months that was even viable. Then they want you to spend your time to do monthly optimization calls rate their leads and all this other stuff and their leaves are not from good sources at least in our market we haven't found that to be the case.
Hi,
We’re sorry to hear about your disappointment and would like to discuss what occurred. We unfortunately do not have an account associated with this name. Please give us a call at 888-222-0011 or email us at [email protected] at your earliest convenience.
It all sounds so good as they are signing you up. The leads they slam you with are vague and a waste of time. My partner and i paid 1,500$ for a year. We worked so hard to make any of the leads provided work out. It was always a dead end and a huge waste of time. Our rep had promised a money back guarantee but disappeared when we had questions or problems.we told him we were really frustrated and that we would never sign up again. When the renewal date came up, another 1,500$ charge showed up on my credit card statement, completely unauthorized.We have made an exhaustive effort to dispute it, get it reversed, they lie saying they will get you over to someone who can help when they have no intention. We have now paid 3,000$ for an unbelievable waste of our time and absolutelyy not ONE good lead and no customer service for mistakes regarding payment. I believe this is a 100% scam. Please don't fall for it, dont try anything or sign anything. Just hang up! This company is pure evil!
Hi Lesia,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
We reviewed your account and invoice you signed last November 5,2020. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
I sent your concern to your Agent Success Consultant with SetSchedule and I will check back at the end of the day to make sure you were contacted with a resolution.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
These people have been bothered so much by the that came through. They did not wanna talk to you at all. This is a total scam do not pay $2000 for the year I really am trying to fight for a refund this is not fair at all. I consider myself really good at cold calling Leads that came through. At least get somewhere with them usually. I've been an agent for 16 years so it's not just that I couldn't close. Don't trust this company. I hope they make it right with me.
Hi Celina,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
They start off with their tag team approach of getting you wound up and involved in their sales pitch. It reminds me a lot of "Wolf of Wall Street". I'm almost embarrassed that I bought into their scam. We signed up and the CRM and "Radar" system is way better than most. The part they forget to tell you is they get all of their leads from FB, Homes.com and a bunch of fake names and addresses. I was threatened to be sued by more of the so called leads. The part that I discovered none of the people agreed to be contacted by SetSchedule or any of their realtors. Most if not all were on the do not call list and since I didn't obtain their information through proper channels and their consent for my services I was actually liable should they have pressed the issue. Customer service was horrible, never returned calls, always blamed up for not following their proven process, which was called their bluff on as well. We actually called, texted and emailed over 500 of their so called hot leads and not even one was legitimate. We partnered with 2 lenders and had them call each one at least 4 times, and then put them on a drip campaign. At the end of the day it was a waste of time and hard earned money. For al of you agents out there keep your money and save yourself the frustration. If I could find enough people to get together for a class action suit I would love to see it happen. I have endless files of misleading, corrupted responses, lies and deceit from this company, so if anyone needs any help closing down this scam company please reach to to me.
Hi James,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 85 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This company utilizes unethical business practices. In December, over a month ago, we followed the process provided by the account rep via phone to cancel. We sent multiple emails and in January were charged for another full year. We have made multiple attempts to contact and today when we finally received a call back, the agent laughed at us over our request for a refund. BEWARE DO NOT USE THIS COMPANY!
Hi Donnie,
As per the terms of agreement with agent and associates, the Annual Gold Membership that was purchased thru signed docu-signed invoice dated January 4,2021 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.
Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
They called me and got me at a weak moment and i signed up for a year; and paid their fee. Big Mistake. The APP is clunky, does not work well, the leads are very very very tenuous to be generous. Their concept is a valid one, but poor execution and no qualification of leads. These are people that visited other real estate sites for ANY reason and these folks buy them or scrape them from the floor (as the good leads are already sold directly). May be good targets for a long term direct mail drip campaign, but mostly a waste of time and money. And, after a lot of work, if you are lucky to close one, you owe them 20%! My phone app would not load using my email and password after a while. It took me days to get through. I now want to get my money back. Let's see if that happens. I am having better results elsewhere.
Hi Roy,
We apologize that our service did not satisfy your expectations.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SCAM! DON"T SIGN UP. LEADS ARE NOT VERIFIED. WORST COMPANY EVER! THEY WILL STEAL YOUR MONEY! Lot's of time spent in going back and forth. Customer service lacks attention. DO NOT SIGN UP!
Hi Angeli,
We are sorry that your previous experience did not meet your expectations.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
Our platform allows users to turn information into leads, through consistent communication, and relationship building. If you find that a purchased opportunity did not meet the high standards expected from our platform, follow the link to learn how to get a refund or replacement.
https://www.setschedule.com/profblog/how-to-get-a-refund/
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I let a salesperson talk me into investing $1100 in this lead gen platform. I discovered that it wasn't for me, and anxiously awaited the end of my year contract. Unfortunately, what the salesperson did not mention, was that the program would automatically renew each year unless I canceled. So, when I discovered that a second year of this $1100 "service" was billed to my VISA automatically, I promptly called to cancel. For several months thereafter, I wrote emails and made calls to the Setschedule customer service department personnel, and was repeatedly refused even a partial or pro-rated reimbursement, and was not allowed to cancel.
This meant that I had literally wasted $2200 paid to this company. They in my opinion were simply awful to deal with, and refused any reasonable resolution. I feel that Setschedule totally ripped me off! This will not be forgotten!
I still feel that I should share my negative experience, at least until such time as this company reimburses me for the unwanted 2nd year they charged me for. They should do the right thing.
Hi Gary,
We apologize that you had to reach out once again regarding this issue.
We reviewed your account and invoice you signed last June 27,2019. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term.
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
I sent your concern to your Agent Success Consultant with SetSchedule and I will check back at the end of the day to make sure you were contacted with a resolution.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Do not pay for this service! No useful leads and no customer service.
Do your research. Believe alllllllll of the horrendous reviews.
Hi Dawn,
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I'm kicking myself for signing up for this useless system. $1650 down the tubes. All the leads I've received since subscribing have been bad... every single one, from non-functioning numbers to leads that simply hang up on me... but most don't bother to answer emails, phone calls or texts at all. Now they have revamped the entire platform and it has stopped working. The "leads" they are sending me send me into the internet ethers and all the so-called leads I've been trying to reach for the past few weeks have vanished from the system.
Hi Robin,
It shows on our system that our colleagues reached out to you on 12/31/2021 regarding this issue. We are hoping that we were able to clarify the situation to you.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 72 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to your Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This company is a joke. They give terrible leads and force you to sign an automatic renewal. I spoke to several people on the phone after texting that I did NOT want to continue working with them. Every time the person I spoke too would tell me I had to do this or that to recoup my money but all they sent was garbage leads. I lost two teammates over this who said the same. When it was prior to the year I told 2 people on the phone I did NOT want to renew and also texted but this didn't work. They took without authorization my money and now will not refund it. CROOKS!
Hi Glenn,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. We hope you will give us an opportunity to resolve the issue.
Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to termination of the Membership term. Please follow this link for Setscshedule Master Subscription Agreement.
https://www.setschedule.com/msa/
To further discuss this we transferred your issue to one of our Agent Success Consultants who will reach out to you. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
We look forward to hearing from you and earning you back your business.
This company does not know how to vet their leads. Their follow up is absolutely abysmal. When I requested in writing to every department imaginable there, they assured me that my card wouldn't be charged a second time… I look on my credit card statement yesterday… they charged it without my authorization. That's the definition of credit card fraud. Posting a complaint with the better business bureau as well. If they call you… do yourself a favor and run the other direction. Their leads are trash
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
We reviewed your account and invoice you signed last December 21,2020. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days PRIOR to termination of the Membership term.
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I sent your concern to your Agent Success Consultant to contact you as soon as possible regarding your problem.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Absolutely the worst company I have dealt with in a very long time. The quality of their leads is horrendous, old and useless. To add insult to injury, their customer services representatives totally lie to you. Don't waste any time with this company, its like throwing your money away.
Hi Joe,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Don't waste your money! These are NOT leads - they are a total waste of time!
I signed up in April and have NEVER had one lead. I wish I would have checked reviews before I paid my money to them.
Holly Grimm
REMAX Crossroads
Hi Holly,
We apologize that our service did not satisfy your expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
We reviewed your account and saw that you have accepted 34 leads.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I used set schedule and they took my money and gave me nothing for it. Constantly promising appointments and never got anything. Tried to get my money back but of course they refused. Eventually they stop talking to me all together. Wish I would've read reviews on this company and not wasted my money. You've been warned!
Hi Dan,
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We transferred your concern to your Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Extremely poor quality on the leads. I contacted them and explained that I will not continue with the program and to please do not renew my subscription. This was August 7th.
They still hit my account and now they have had 4 different reps calling me that do not know how to defend the fact that my e-mail is on my file and yet they decided to withdraw the renewal from my account. That is stealing. I have proof.
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
We reviewed your account and invoice you signed last November 30,2020. Both Master Subscription Agreement and your docusigned invoice states that you may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at [email protected]. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
We already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Been with Set schedule for almost a year now. Here's what they do- they give multiple agents the same leads-therefore prospective buyer/sellers will be instantly bombarded with phone calls from numerous agents... Think about how annoying and off-putting this would be to someone. I would say 95% of the leads they sent me either had an unrealistic price point-for example someone with a budget of $35,000 looking to buy in an area with a median price of $450,000- Or I would call and the phone number was fake or the email address wasn't real. In the very few instances I did actually talk to a lead, they insisted they never inquired about anything and acted annoyed I was calling them. I'm not sure what set schedule's vetting process is for these leads but it's absolutely garbage. To put the cherry on top, they demand a 25% referral fee for any deals you actually do close on.
Hi Taylor,
We apologize that our service did not satisfy your expectations.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 42 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
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Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
We value your business and regret that you were dissatisfied, Robert C. Below is a link to Setschedule’s Membership Agreement which is also on the contract signed by our members: https://www.setschedule.com/msa under FEES AND PAYMENT FOR PREMIUM SERVICES.
If you do not know who your agent success consultant is, please feel free to email us at [email protected] and we would be happy to connect you with the correct department. We hope to find a solution that makes you smile.