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Everyone that we have ordered flowers and hampers for from Serenata has been thrilled. We are too. Thank you for the excellent service. Great value for money.
A million thanks for the prompt delivery and excellent quality hamper and flowers to my dearest friend. She was ecstatic. Youve just won a permanent customer.
Thanks to your friendly support team I was able to order and have delivered the perfect combination. Your champagne and wine gift service is commendable. Keep it up
Terrible company.Not possible to reach a staff to discuss order. Every thing seems to be by voice with fast talkers. I have been unable to open the the web site they give for answering a question.
I will never use them again.
C T Krause
I have used this site before sucessfully and used it again to start to order flowers for a friend who was having a bad time.
I attempted my order 3 times as each time i reached the check out i received an error message and no confirmation email to confirm the order was sucessful. I therefore after my 3 attempts had to go to another site.
That was fine until i then noticed that i had been charged 3times for the flowers! Granted they had been delivered, however i had received no confirmation email to tell me one bouquet had been sent let alone 3!
I have been chasing Serenata Flowers since the 9th May to request a refund by email and i have requested a call back neither of which have been forthcoming. I work in the banking sector and this would not be acceptable practise to ignore a complaint and I really feel that common sense should prevail as why would someone order the same bouquet to the same recipient multiple times in a short space of time if they had indeed had their order confirmed in the first instance?
Elaine, Edinburgh
I wish I'd done some homework before I ordered. I asked on this site but no one had reviewed serenata so I assumed it would be OK. How wrong. I ordered two bunches of flowers for my mum and my Grandma after my Grandad died. Only when they didn't turn up did I investigate further and find this link; http://www.reviewcentre.com/reviews*******.html Basicallay sounds like crap service and crap product. Looks like I've been conned again. I think my days of internet shopping are over, there are so many cowboys out there I think I'll stick to the high street from now on
