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Did exactly what I asked for and communicated via e-mail at every stage. Superb service and will have no hesitation using Serenata in future... Many thanks
The flowers were delivered Friday and although it was an excellent service the roses were in poor condition and had to be thrown away on the Sunday as they had gone brown and died expected a bit more life than 3 days Graham D
I've used serenata flowers a few times now and they have been excellent, the flowers are always delivered in good time and they have a fantastic selection. I love the fact that they keep you updated the whole time. I have never had a problem and would always use them thank you Serenata Flowers.
Excellent service- flowers delivered in good time! The selection of bright and varied flowers was a fabulous surprise for my Mum s she is quite poorly at the moment.
Excellent service and great flowers the wife loved the 2 dozen deluxe roses will definately be ordering flowers from serenata flowers again. Highly recommended
Everything was very good thank you my partner thought they were lovely they were well packed and got here saftely they arrived on time with plenty of reminders they were coming i would use you again the flowers were all fresh and in good condition
The flowers were ordered quite late evening but arrived next morning, as promised. My friend said the mix of flowers was gorgeous and really cheered her up.
Flowers only lasted 2 days not worth it. Totally expensive. Should have gone to spevsavers. Will not use again
Potted roses were delivered and I was advised that they had been delivered. Recipient delighted with her gift.
I ordered from RSA and was most impressed with the service and the price. Thank you very much.
Arrived late, flowers poor quality and customer service shocking! Dont waste your money... better flowers from local supermarket at a fraction of the cost.
I'd used Serenata Flowers some time ago and found them good. However, my most recent order was truly appalling. The flowers arrived looking like they had been pulled through a hedge! I had ordered the "Deluxe" version of the Tequila Sunrise bouquet and every rose was covered in "bruise marks" and looked like they were on their last legs. I emailed customer service with very graphic photos and, 3 days on, they have not even had the courtesy to reply. There was no way I could have given my friends the flowers (for their 60th wedding!) so have totally wasted £55.
I have had a very poor response from serenata flowers it my sister in laws 40 th birthday, I ordered flowers they said they had delivered them 3 times but she received nothing. I contacted serenata flowers it was like they didn't want to know and wouldn't refund me I will never use them again or recommend them.
I have ordered three times from this company. I live in the US and have family in the UK and this is my goto website for flowers for them.
Only one issue once - the vase arrived broken. I was promptly refunded my money for what I had paid for the vase. My aunt had another vase so it was no problem.
Totally agree, terrible service. I ordered pink hydrangeas, 10 days in advance, and they tell me it's not available the day before it's due to be delivered. So I agreed to pink orchids (which is a nice pastel pink in the pics), and if these are not available then pink azaleas, or pink tulips. In every message I emphasised the importance that the flowers should be Pink Pink Pink! My mom received PURPLE orchids for her birthday, and they're trying to tell me that it's just a darker shade of pink, and they reserve the right to substitute as necessary! Serenata, do you think that we're colour blind? Absolutely the worst online florist I have ever used. So why bother to list so many flowers on your site when you're going to send the wrong ones anyway and say 'we reserve the right to substitute!'
AVOID AVOID AVOID!
Wish I could give -10 stars. Don't trust anyone who has put 5 stars (it's probably them writing their own)
Paid £25 for mothers day flowers for them to arrive looking no bigger than a bunch I could have brought at tesco for £3
To make it worse the day after 80-90% of the bouquet were dead so looked like they had been on a lamppost for 5 days.
I tried to make a complaint and they wouldn't pass me to their complaints department so had to keep talking to someone in their general enquiries and all the responses were "the bouquet made to the quality described" - if that's their quality it's 200% a RIP-OFF I wouldn't have paid £0.50p for this bunch.
Please read and be advised to go elsewhere
Summary: AVOID & a total RIP-OFF
Alana
My daughter in law had flowers delivered to me for Mothers Day by Wednesday they are dying she payed £24.99 so feel this is unexpceptable I don't want to tell her because I know she will be upset but needed to get this of my chest as I do believe in good value for money and this was not
Yes the flowers were delivered but without the message I had asked for. Hence the recipient had no idea who they were from and so the overall experience of receiving the flowers were ruined. Their customer service team endorsed the fact that the message is equally as important as the flowers then offered a £2 refund - an insult, then proceeded to tell me that it must have been the fault of the recipient of who didn't see a message! Appalling service and follow up to an issue - Marks and Spencer's next time - for sure.
First and last time I will use this company! I ordered for Mother's Day and because my Mam is quite ill I wanted it to be extra special so I paid more for grandissimo which should be bigger than deluxe received less than standard size, Asda wouldn't of charged a tenna! Quality was embarrassing snapped flowers, wilting and the presentation was shameful! What was supposed to be a lovely surprise turned into an absolute embarrassment. I sent photos as they request they wanted more and more I ended up sending 12 photos and refused three offers of a resend before finally getting a refund! Up there with one of the worst transactions and company I've ever dealt with!
I ordered a £24.95 bouquet for Mothers Day and when they arrived yesterday they were absolutely appalling and nothing like the image shown on their website. There were just 6 flowers stuffed in a box with a load of advertising literature. A massive disappointment. I had tried to look at reviews for this company before ordering and did think it strange that there are no reviews shown on their own social media sites... clearly a company that are editing out negative reviews.
I wouldn't use this company again if they were the last florist on earth so avoid at all costs!
Ordered 2 lots of flowers for mothers day for my nan and mum - not cheap, £70 for both with delivery on 26th March.
Firstly one was randomly delivered on the 23rd of March, when the flowers came they were NOTHING like advertised on the website / in the images.
Secondly the next set of flowers didn't arrive at all - when in contact with Serenta flowers they were not at all helpful in issuing them the next day or any form of compensation. Instead they insisted that they were going to offer a "COMPLIMENTARY REFUND".
So, when you order goods and they don't arrive a refund is the law at the buyers request. It is in no way COMPLIMENTARY as I paid £70 for some over priced flowers and only 1 showed up (I ended up throwing them and buying a £5 bunch from the local shop).
The refund still hasn't came, I wonder if it ever will. I asked to speak to manager and complain etc. and they don't reply.
AVOID THIS COMPANY.
