Serenata

Sympathy flowers delivered to wrong address. They even sent me a photo of the front door they had left the flowers at and very clearly the wrong front door. Very little communication and poor service. Lesson learnt... never use Serenata flowers. Ps has anyone noticed Serenata have carefully selected the reviews for their own website. Conveniently you are unable to leave a review directly on the site. Streams of negative reviews and not one added to their site

I have used this company 13 times but last week there was a mess up with 2 orders being placed. Let me expain... ordered flowers on line which cost £29.99. I didn't get a confirmation email and no money was taken from my bank. I checked ny account with serenata and no order was logged. I placed another order for same flowers and received confirmation straight way. Happy days you'd think! No no no as they delivered 2 lots of dame order with different messages to my mother! Charged twice! You can't contact these via telephone only via a firm online! I sent 2 forms with no response! I threatened to leave a poor review if no one responded within 48hrs and guess what... i get a response within minuttes! They told me no refund for 1 of the orders as I'd put wrong email address on 1st order! It didn't log in my account as wrong email address! Why didn't email address cross reference with one on My account... why didn't 1st order show up in account as went through website to place this order! This was their response!

Please be advised that as an e commerce company, we have streamlined our customer services operation and decided to offer online customer support rather than telephone based customer support. However this in no way affects the level of customer service that we provide.

Your orders are displayed according to the email address used and not the account number. We are very sorry for any upset this may have caused your kind self however, we are unable to refund the bouquet as this has been prepared and delivered as per the order.

Please do accept our sincere apologies for any upset this may have caused and please do feel free to contact us should you have any additional or future queries that we can assist you in. What a load of crap! No customer service! After using this company 13 times! Disgusting!

These people seem reliable when delivering to the UK and I was quite a loyal customer. But my experience of trying to send flowers to Spain showed how truly bad they can be. Serenata claimed the Spanish florist had not delvivered the flowers because the phone number I gave was incorrect. In fact, the number was correct. I confirmed this and also sent them a mobile number. They then claimed not to have received the message. As it was by now the day after the delivery date, I cancelled They refused to honour the commitment on their website to refund if the date is not met. They then kept stalling for three days saying that they could not do anything until the 'investigation' was settled. Finally they sent me a congratulatory message telling me that the bouquet (from what I can gather, now over three days old) had been delivered. The worst thing about the whole experience was that they refuse to offer their customers a phone service where something like this could be sorted out quickly and efficiently. The whole of this messy business had to be discussed by email (theirs mainly just standardised responses) - very frustrating and very timewasting. I'll NEVER use them again. Quite apart from the elderly roses, life is too short for this kind of hassle, when there are better firms around.

I received the flowers as a thank you gift and had to tell lies about how lovely they were. Awful, nearly dead, only lasted a few days and were mostly green thistle looking things and few flowers. I can't complain to Serenata because I wasn't their customer, if they do give me a refund as a result of my complaint (and going by other reviews on this site and others, that seems most unlikely) the person who bought the flowers will get the money and then know that I complained. A really shabby place to be, shabby flowers and shabby company.
Its so sad that others will waste their money unless they take the trouble to do their research - it should be somehow stopped but i don't know how it ever will be.

I have had very terrible experience with this serenataflowers company today (21.12.2016) as I was expecting a little more effort to ensure that customer expectaions are met at highest possible level!
I am so much disappointed how my kind requests were dealt with ignorance, and tatally unprofessional as every time someone was replying me with automated robotic responses!
I was begging customer service agents numerous times to ensure my flowers are delivered on time as it was important occassion and unfortunately It didnt happen!

The only reason I chose this company was positive customer feedback! I thought these people would deliver excellent service! I was so wrong!

It was embarassing 5/6 hours of me trying to get hold of simple request!

Eventhough after an epic failure of flowers delivery, I requested to rearrange delivery for the next day and I was given pathetic robotic/automated responses!

I was told by someone called Katie Upton that PARCEL will be left with neighbours or outside of building somewhere safe?! You must be freaking joking! Common, are you people delivering flowers or POTATOES? Really, Parcel will be left outside somewhere overnight?!
That is totally unacceptable!
Dont you people should have a little bit of common sense telling you that it is a different type of bussiness where flowers are given as a surprise gift! Calling card will be left, really?
Do you really want us to tell our oved ones that " hey love, do you mind to pop in to neighboirs to pick up your flowers?!"

It was greatest disappointment just before the christmas!

Thank you very much Customer service team of "FaithJ", Franceska, Katie Upton for Ruining such a great day meant to be occassion!
You truly failed with your mission of delivering customer service!
Shame on you!

I do really hope that this message finds right member of management and will be looked into to avoid such a great disappointing experience going forward if you looking forward to keep your customers within.

While trying to leave a feedback on facebook I was blocked! Marvelous way of resolving customer issues via blocking communicstion, really?!
I am sure there many more flowers delivery companies, but serenataflowers is the one to avoid for sure!

Having given Serenata every opportunity to deal with my complaint before posting they have failed to do so (16 email exchanges) I am absolutely disgusted. Firstly I attempted to order some birthday flowers and was unable to add a message as each time I tried typing a word this sort of thing happened 'Have' HaHaveHave came up instead (that happened despite many attempts to log in and out). I sent an email to the company and had to give up, having wasted unreal time. I tried again having received an email from them saying my order was still in my basket - and had the same thing. I then spent almost 30 minutes tortuously trying to add a few lines which I managed to do through my perseverance. To my horror when I received the receipt the date for delivery had changed from the date I needed to the next day. I attempted to change the date, but it was not accepted although it was telling me I had over 16 hours to make the change. I was in despair. I have used this 'service' in the past and, having read recent reviews I saw some pretty appalling feedback and was tempted to go elsewhere - now I wish I had. Serenata seemed to think they had provided good customer service by celebrating to me the fact they had managed to deliver the flowers on the correct date after all. I asked for my experience to be made into a formal complaint, I received a response saying they had reported this to their IT Dept! I again asked for this to be made formal which they said they would - 12 days later I chased up again and had the same first reply - they had passed my comments on to the IT Dept! I suggested they might want to offer some sort of incentive to regain my custom - I even asked had they maybe put in a few extra flowers as a gesture of goodwill - none of this was even acknowledged just a 'sorry' And finally... whilst not wanting to ask the recipient whether the flowers were lovely I did ask a previous friend who I'd sent to and she confessed they were of poor quality. Total waste of time, money and effort - my advice - go elsewhere, in my view these people should not be in business.

I assumed "next day delivery" means office hours. Half way through the ordering process I have been notified that it could be as late as 8pm, even later on spacial occasions. 2nd of June is hardly a special event and my gift has been delivered at 8:21pm at an office address so completely missed the recipient. When I complained about this late delivery I have been told that the terms and conditions state up to 9pm. I just think it is unacceptable to deliver flowers so late in the date. They were actually delivered at night. To an empty office. The next day when the recipient came to work the flowers were nowhere to be seen. I contacted Serenata Flowers on several occasions but as it stands it is the second day I am trying to deliver these flower, it is now past the occasion and I still don't know what happened to them. Of course I have been charged.

Avoid this company at all costs. They don't give a fig after they have taken your money. I received some already dying flowers and after getting in touch and sending photos they just fobbed me off continually saying they will deal with it, or making excuses why they haven't yet responded. They don't even have a telephone number - it has been de-activated I wonder why? They would be so deluged with complaints they wouldn't. Be able to cope, and if they give refunds they would be out of business. Be warned!

Terrible customer experience. I was advised at 7pm on Sunday night that my flowers for Mother's Day would not be delivered. Not able to talk to anyone in person, only online. Offered me a pitiful 15% discount after I complained a number of times yet said they would not be able to contact me by phone as they are an ecommerce company. No personal service, nobody taking responsibility, no sense of importance of getting the flowers delivered on this important day. I had to cancel the redelivery in the end as I had no confidence at all, and arrange another delivery from a genuine local florist which Serenata are not. Unacceptable service, and the online support just makes the situation so much worse

Received flowers on my birthday as arranged by my son. Unfortunately, they were left on my doorstep in the rain. Anyone could have walked off with them. However, once I opened the box the flowers were looking wilted and the card was damp. I arranged them into a vase but the following morning some of the spray chrysanthemums, mainly the pink ones were drooping. The roses were beautiful but even the alstromeria didn't look good. I was so disappointed. I've received a lot of flowers over the years but have to confess these were the worst. Ann W

Do not use this company. Mothers Day flowers were ordered well in advance, for my 70 year old mother, the flowers never delivered (despite Serenata claiming that they were delivered at 22:40pm on Mothers Day.) Seriously? Even if they flowers were delivered, which they were not, how can any company rate that as delivery on Mothers Day? I have put in formal complaints, but I have this feeling I won't get my money back. Avoid them - nothing worse than ordering services or goods that dont turn up.