SephoraReviews 554

I'm amazed at how many absolutely horrible reviews of Sephora's customer service I've read. But I completely agree with them. I like their products, but I LOATHE going into their stores because the sales girls are almost always super snotty and not helpful unless you look like a 20-something year old girl who is about to waste a crapload of money. So I use their website. I paid the $10 for the year of "free 2-day flash shipping," which pretty much everyone agrees is a joke because you rarely get anything that fast. But $10 for a year of shipping IS a good deal, so I use it ALL THE TIME buying any little thing I see so I get my money's worth. Plus they let you choose 3 samples with every purchase - though you're lucky if you actually get the right samples. They are TERRIBLE when it comes to using promo codes for free gifts. Within a week, they screwed up 3 orders and stiffed me on my promos, so I complained and they had to give me 400 extra bonus points so I could get things to compensate for their mess-ups. (You normally receive 1 point for each dollar spent, so 400 points was worth it.) But I still cringe every time a box comes in wondering what they've messed up this time.
Bottom line - totally worth the $10 for a year of shipping (even if it's not 2 days, it's still pretty fast), but their service SUCKS.

Hi,
I had visited the Sephora in at Metrotown mall BC few days back & the customer service I got there was extremely horrible and disappointing. I had gone there to buy a foundation. I found a sales girl & asked her help she straight away told me that they are busy. She didn't even mention when she ll be free or if i shd come back. I should have just walked out right then but i needed a foundation badly hence I found another sales girl and asked if she can help but she also said that she is busy and it will take atleast 10 mins for her to get back to me. I was looking the sales girls many of them were just standing there without doing any work and even the people who told me they were busy were just roaming arnd & not attending the people. I saw many customers applying things to themselves. I didn't want to do that I needed someones help. I am here to give my money to you but the way I was treated was not acceptable at all.

So next time u go to the shop try to dress up well or else u ll be treated like $#*!

I love ordering from sephora, they give you free samples and the delivery is really fast I usually get it within 3 days, 4 days max but usually within 3 of placing my order. I love ordering from their website when I cannot make it to the store. There are a lot of selections on line, only thing is you can't try them on so it's kind of like a blind buy but you can return the item(s) you don't like in store or ship it back I believe. I've only return 1 item because the shade did not match me and I just went to their store with my receipt and they took the return.

I think the main reason Sephora is so fantastic is that they carry almost every high end brand. I do try some drugstore products first, but it's true that you get what you pay for. I prefer buying these products here, because in a department store the salesperson works specifically for one brand, so will only recommend products from that company, they also seem to put more pressure on you to buy something. Sephora employees must go through extensive training, I have yet to meet one that doesn't seem to know information about every product in the store, and unless they're with another customer, they will take you to the location instead of just pointing in the general direction. I have never felt pushed into buying anything, and you can get a sample of almost anything to try at home. They also have a great return policy, and their website is equally fantastic.

I ordered $161 worth of make up in plenty of time to receive it for a special event. I received a shipping notification same day and thought, "WOW! That's GREAT service!" HA! Little did I know. The package wasn't handed over to the post office until THREE DAYS LATER. And no, that doesn't count the weekend. When the tracking showed up the delivery was 7 days out, which is ridiculous considering that another order I placed the same week was sent 3 day shipping. When I inquired with Sephora, I was told that my eyeshadow palette was a Hazmat item. Hazmat items are alcohol based, nail polish remover, aerosol/pressurized cans, and things like that. Obviously powdered eyeshadow does NOT fall into this category but I contacted Urban Decay to be sure. Guess what? NOT HAZMAT. When I pointed this out to Sephora I didn't get so much as an apology, and the error STILL hasn't been fixed. Between all of the warehouse people, shipping people, phone operators, customer service agents and management, NOT ONE person has thought to question this? Doesn't speak well for the intellect of Sephora employees as a whole. I won't be shopping there again. I at least deserved a sincere apology since they spoiled my special weekend, but instead they just stopped replying to my emails. For the record, I was very polite in my correspondence... no cussing, name calling, or temper tantrums. Sephora, YOUR CUSTOMER SERVICE STINKS.

So I bought one matte lipshade and one cleanser from Sephora online store. They charged me around $90 on the day and after I got the product, they charged me again around $80. When I got my bank statement, it clearly says it's Sephora. I claimed to the store and they keep asking me to make a call. I did that too. Every time I call, someone take the call say hello and say sorry there is a problem bla bla bla. Have a nice day. What the hell is that? Being one of the most famous international store how they do this kind of things? Should I understand that a matte lipstick and a cleanser cost me $170?
Never ever gonna use Sephora anymore!
SUCH A FRAUD!