SephoraReviews 554

Ive been shopping at sephora both online and in store (in two different states in USA) for over 5 years, Ive spent so much money with them that achieved their useless vib and rouge status.
Since I moved to NY, I noticed that no one working at sephora (Manhattan stores)likes to have to help you finding items, or answering questions... perhaps the amount of costumers they get annoys them so much that they just give the pigeon treatment to everyone, not mentioning the sporadic security harassment.
Sephora rewards program is awful, always offering drop size samples and whenever something interesting is offered, is never available and they give you whatever you didnt ask for to make you just leave.
Sometimes samples situation online is better (non existent in stores) but is useless to pick your preferences since theyll send you whatever pleases them that you might never use since doesnt even match your skin needs/color.
They mess up shippings (sending wrong colors, missing items, splitting shipments, taking twice the delivery time...) not to mention their packages are ridiculously environmentally unfriendly, such a waste of big boxes for little items.
In my opinion Sephora got so popular that they dont even care about their patrons anymore. I rather patronize glossier, elf, urban outfitters or Ulta and feel better about where I put my so hard earned money.
Patronizing companies like Sephora just makes me angry. I was ok paying their ridiculous prices for over 5 years, but enough is enough, theres too many companies out there doing a better job.

Day 5 and I don't see any updates on my order. I called, and I guess they outsourced their customer service as well, becasuse I could barely understand them and they struggled understanding me. By the time we got through the language barrier, they had nothing to report accept, my order is coming in 2 shipments. When? No one knows. Sephora, network with Amazon so they can teach you a thing or two of the value of updating your customers in a timely manner and processing orders right away.

So disappointed.

I've always been extremely pleased every time I've ordered from Sephora! They carry fantastic products, & offer very nice samples with purchase, with a pretty good variety of samples to choose from. I'm a VIB member as well, which is lovely to earn points towards a free product with each purchase you make. I like Sephora so much that I signed up for the monthly Play! Box you can have sent to you for $10/month. I've really enjoyed it every month & am impressed with the samples & sizes of products I get for only $10! WELL WORTH IT!

Sephora puts me in a mind like a kid in a candy store. They have everything and anything and if you watch the sales it is a super place to shop and they are always offering up something free or a super special. Yes, you have to buy something but what are you there for? I am very fair skinned with freckles and they always help me find exactly what I want without pushing too much on me. At 56 I know how to politely get them away and make my purchases happily. I don't like Ulta because I feel like a bunch of hawks descend down on you the moment you enter the store. Sephora has more of a laid back vibe and I love their products. Ordering online has never been a problem for me.

I absolutely love shopping through the web site. The selection is great, much better than going into the store. Sales are really good, and if I can't find what I'm looking for sale wide I use one of the coupon sites to save. I've been using Sephora for many years, and I've never been disappointed in the products. However, sometimes I go into the actual storefront if I wanna be sure about the colors of something, especially a foundation. My shin tone is fair, but I have tons of freckles and I don't wanna order something too dark for my tone. I agree with a lot of the reviewers about the rudeness of employees. A lot of them are awful. But I know enough about what I'm looking for so I usually shoo them away. The products range from pretty affordable ( Sephora brand) to very high end (around a hundred bucks for a palette). For most customers shopping is free after $50. That's easy to spend at Sephora. My biggest issue is that they don't offer more affordable brands. I will choose Ulta over Sephora for this very issue. Sephora also has great sales around the holidays, which makes my shopping easy. I have only had to contact Customer service once or twice and those calls were about gift cards that I tried to redeem. I will continue to use Sephora online happily, but I do avoid the storefront if possible.

I will never buy from Sephora online again. My order was cancelled three times for absolutely no good reason. They told me they could not verify my billing address. I sent them a screen shot of my billing address that matches the billing address on my order as confirmed by my bank. I have used the same billing address and same credit card for years and never had any issues. I am just so surprised that they are not sophisticated enough to perform a simple address verification! How are they still in business?

Don't trust to order products trough sephora website, I ordered and they never sent my order, they didn't refund my money, they left me waiting forever and never told me they wouldn't sending my product plus I their costumer service was awful saying they don't have to notify you that they cancel your order because they don't have the product, plus never gave me my money back, DO NOT BUY FROM SEPHORA WEBSITE, THEY WILL NOT SEND YOUR ORDER, THEY WILL, GET YOUR MONEY AND SCREW YOU OVER LIKE THEY DID TO ME. I HATE THIS FREAKING COMPANY SO BAD, FUNNY THEY DON'T HAVE REVIEWS OPTION HERE i'M WONDERING WHY? ITS BECAUSE THEY WOULD GET LOTS OF BAD REVIEWS FOR THEIR AWFUL SERVICE, BE AWARE DON'T BUY FROM THIS FREAKING COMPANY, HATE SEPHORA.

I don't normally write reviews, but I need to voice this...
I have never shopped at Sephora before, I manage a supplement store and me walking into Sephora would be the equivalent to a Sephora manager walking into my store as a first time gym goer with no supplement knowledge.
I didn't know my "skin type" and was automatically made to feel stupid that I had no idea what that meant. I don't wear make-up normally but wanted to find a nice foundation for when I go out with my friends. I was sat down to do a color match and application by one of the employees. As she was putting on my foundation she stops... meanwhile around me are several other girls getting their make-up applied, she then says to me my worst fear in public..." what are you doing about your facial hair." I have struggled with this my whole life and get my chin and upper lip waxed regularily and this happened to be the week of my next appointment. I kid you not, I look around and EVERYONE is starting at me.
I have never felt so ugly, ashamed and like I shouldn't have gone somewhere in the first place. She was rude, made me feel dumb for not having a "primer" and did not explain anything to me. If this was one of my employees I would have FIRED her a long time ago.
No wonder girls these days are meant to feel ugly and think they NEED make-up.
Thank god I know I am a beautiful girl and have people around me who love me without layers of synthetics on my skin.
So to every girl who has had similar experiences, you are beautiful the way you are, and please if anyone doesn't love you for who you are... I do.

I am a flash member (i pay 10.00 / yr for 2 day shipping). And most of the time my items dont ever arrive in 2 days. My last order has made me abandon sephora all together. I purchased the travel size of the hoola bronzer and when it arrives there is no bronzer but a 100 point perk of an eye cream that i didnt want nor did i redeem. I contact customer service and they tell me i have to return it then they will refund me and i can repurchase, thats ridiculous to me. I now have to wait about 3 weeks before i get my money back then another week to get my actual item.ive also gotten items used as well. And most of the time when you select your 3 free samples you either wont get them all or get the wrong samples. I dont like going in store since they dont let you just shop. Dont buy from sephora online. Ulta is much much better. After this year i will be cancelling my flash memebership. Complete bull$#*! i have to wait an additonal month to get my item. Its a 100 point perk its not like it was full size. Will not be buying online ever again from sephora they dont care about the customer!