SephoraReviews 554

Sephora (for an in store visit) is good in general but don't bother with online. It's such a joke. Numerous problems with checking out online, customer service is non existent or basically a bunch of idiots they hired on a dare or something. Just do yourselves a favor and go in person or if you do not live near a Sephora, try your hand at Ulta or wait until you visit the big city and just do a run in the actual free standing store... seriously. Online is pretty much a nightmare with this and we cannot expound as to how many people we know were met w/ missed orders, out of stock items, order fulfillment miss haps and lackluster customer service. Do yourselves a favor and shop in store. Seriously.

Why you think that your product is better than others, for example? And by the way, your customer service is not good. Your marketing is awful, guys.

Ordered a gift card, some face masks, and some lotion as Christmas gifts. Had no issues checking out. Waited a week and got no email stating that it had shipped yet, so I finally went on the site to check out the status of my order. Turns out, there was an "auth issue" and they had either canceled my items, or showed them as Out of Stock. The order status was still showing as "Pending."
If there was a typo or auth issue, that should've been communicated instead of having me sit and wait for nothing to happen. Very disappointed.

I ordered a bunch of stuff as there was a promotion that you could get a sample bag with a $45 purchase. I increased my order to $45 to get the sample bag. There were four bags to choose from, one was marked "Out of stock". I choose another bag which was NOT marked out of stock. I also choose carefully my three samples that come with each order. Sephora also indicated they have 3 day standard shipping. I ordered on December 1. My order was pending for about 5 days. On about the 3rd day the promotional sample was marked out of stock. The next day it was deleted from my order. On December 8th, I received my order - with no sample bag and 3 samples which were NOT the samples that I chose and were items that I will never use. I will never order from Sephora online again.

I've been a Sephora customer for many, many years. I've noticed over the last 2-3 years, however, that the promises they make to their customers aren't kept more and more often. The last 4 orders I've placed with them have not shipped on time. When I've inquired about it I just get a generic email response with some excuse or another in it. I actually pay an annual fee to get 2-day flash shipping. I won't pay that again when it's time to renew, though, because Sephora apparently just wanted to take my money for a service they're unable to provide. Ulta offers the same brands (and more), so I'll be placing my next order with them.

Sephora has great products and I love shopping in the store but I was a little disappointed when I placed an order online. Actually, I placed six separate orders totaling to approximately $500 on November 10th and 11th. I was hoping to receive my stuff by the 17th since I bought a birthday gift for a friend but even though it said that I was going to receive my stuff within 2 to 3 business days it still says pending and it hasnt shipped out yet. I tried calling customer service yesterday and today but there is nothing they can do for me. Also, you are allowed to have three samples with each order. I always look forward to that but since they are out of stock on many samples Im only receiving one per order. :(