SephoraReviews 554

I've been a royal customer of Sephora, almost VIB Rogue status. However, Sephora barely fulfills what it promises. I've purchased Flash 2 Days for almost 2 years, and barely any orders are delivered in 2 days (something that Amazon prime never fails to do). Recently I purchased an order using Flash 2 Days and the items were lost. No email to notify me about this. I realized it about 1 week later and tried to contact them. The "Beauty Advisor" promised that he would ship me new items and gave me extra points. None of it happened. Instead, Sephora tried to charge me again and the authorization was not successful. I contacted the "Beauty Advisor" again, but she did not understand the situation and told me to contact my bank. The order became pending again. So after 2 weeks of waiting, the products that are supposed to arrive in 2 days are still not here. Great!

I returned ONE item to Sephora the SAME day I received it.
I was never notified that my returned item had been received.
I was never emailed that my refund was being processed.
After chatting with a rep, I was told my refund would take 4-6 WEEKS to receive.
Nowhere on their website does it state refunds will take a ridiculously long time to process and issue.
I paid promptly and complied with all their merchandise return rules. My refund should be handled in the same way.
That was my first purchase on Sephora.com and it will be my last.

Sephora has a great website that's intuitive and makes it easy to find what you want. They have rewards for various levels of customer and a really liberal return policy on products. They offer a lot more online than in stores near me, but not surprising given the extensive inventory online. The in-store displays are great because they have samples of every single product so you can do swatch tests and often times will help you select products but are not overly pushy in assisting you if you're just browsing. One of my favorite parts of the website, aside from the ease of finding what you're looking for, is the reviews. You can see an overall star rating for products and read detailed reviews and a feature to see only reviews by people who have stated they have the same skin/hair/etc. That you do. I've never had an issue with slow delivery times, damaged products or sending the wrong items. Prices are on par with similar retailers, but they do have a sale annually I believe in November and April (but could be off on the timing).

What a great place to shop in one place for anything you can ask for in beauty products. Also the ladies are super nice in helping you pick out colors. I went in looking for make up to help clear and cover my acne. Emily, I believe that was her name, helped me and was amazing. I could not have asked for better help.

Recently decided to use their company to get a birthday gift for my sister. I placed an order on Wednesday early in the morning in order to get a gift card here by Friday. The birthday is over the weekend. I paid the fastest and most expensive shipping option given that my other idea for her birthday failed because, once again, a major online retailer absolutely failed at shipping an item.

Sephora decided it was in their best interest to ship out the item late despite the fact that I paid extra to get it here on time, and now it is going to be late. It's useless if its late and they are unable to get it to me by my guaranteed date. There's no excuse for it and their support isn't helpful at all.

If you're purchasing something as a gift, you cannot rely on them. Their shipping is slow and horrible. I have a feeling I paid extra for the fastest shipping option they were even offering (and would've paid more for next day if that was an option) and they decided to save money and ship it using a cheaper option despite me explicitly paying for the fast option.

Would never recommend them.

I have only shopped at Sephora inside my local Penney's store. I DEEPLY THANK Sitejabber members for telling me to never shop Sephora online. I always rely on reviews, and I do a lot of online shopping, but I will steer clear of online Sephora. The customer service at the store is great, although sometimes a little pushy, recommending a whole lot more of products you didn't think you needed than when you first came in. However, they have many "testers" you can use so that you can see how the products look on you. This is especially helpful for lipsticks. (They have some really great store brand lipsticks.) Nothing is worse than buying a lipstick that's taped shut or from an online picture, and having it look absolutely HORRIBLE on you! I know, believe me, I KNOW! So, if you stick firm to your shopping list, and if you test the products on yourself first, you should be pretty happy. Nothing is cheap, but they do give samples, and the staff is knowledgable.

I've ordered many things from Sephora they always came fairly quickly and in great condition. Until I decided to purchase a Clarisonic from them. The item came in HORRIBLE condition it was USED the box was DIRTY. I sent them an email regarding their situation and their only response was, of course, me wasting my time to go return the item in store or mail it to them. You order online for convenience not to deal with all this hassle and bs.

So i ordered Fenty foundation at White Oak Sephora. Only to have the cashier put the wrong address in the order! I am beyond livid! Mind you i placed the order in Va and it was supposed to be shipped to Florida where i reside now! I got the run arounds and was told to call around 4 numbers and no one could help me. So my order went to someone else. Maybe the makeup that was caked on her face made her make that huge mistake. You gals need to stop focusing on trying to be so cute and focus more on correctly doing your job! So i guess happy birthday to whom ever recieved my order. Never will i order anything from that location again! $#*! heads!