SephoraReviews 554

Since I was teenager, I'm a big fan of Sephora. It has been almost 10 years since then! So I have never had a problem with their stuff until yesterday. My in-store experience was a bit disappointing. I asked advice to one of the sales assistants and she was rude and unpolite. She seemed sick and tired of customers but come on, is her job to help you out. I hope next customers have a better experience than me. About their beauty products, there's no problem at all.

I know a lot of you love them, but that is not me experience with them. I'll just post the email I just sent them. Customer service was very rude to me. Here is my letter to them.
Charged Twice On My Bank Card (Supervisor Please)
Yes, I just wanted to bring it to your attention that you charged me twice on my bank card when there was only one order. Please check your records and correct this problem.
Im still stewing about my shortage on my order before last. Who ever answered my email did not give a flip I was shorted a part of my order. Never even offered me a refund either. I have a good mind to file a complaint with Paypal because I did not get my full order. I have already filed a complaint about the double charge. You need to get your stuff together or you will loose a lot of customers. And like the lady that replied to me about the order I was shorted and did not even offer a resolution to it as to give me a refund is crazy. She should be fired because she dont know how to react to someones complaint. All she said is we are out of the product. I hope you get all your order in your next box. Well I did but paid dearly for it by charging me twice. You have lost a good customer here. I will not be buying nothing else from you. I have never seen the likes of rudeness. And I will be telling others about this too, plus posting this on sitejabber. This is my next thing to do on my list.
Roselyn Howerton

I absolutely love Sephora! The selection, the free gifts and the easy check out process make it a pleasure to shop there. Well done!

I ordered a coco mademoiselle perfume by Chanel and i got an email saying it was cancelled and so i called customer service (U. S) and they said that they cancelled it because they couldn't confirm it was me since my billing address and shipping address was different. I confirmed it was me and they re-ordered it for me with 2 Day shipping completely free!

I got my package a few days later and it arrived tampered. It was missing my items as well as my samples, the box was ripped and i literally cried. I emailed customer service with photos and they responded to me so fast! They apologized and offered me a refund or replacement! I love their customer service and i will forever continue to shop here.

Sephora is just getting ridiculous to say the least! I shop at their store in our local mall & 9 times out if ten they are totally out of what I regularly buy or it has been discontinued permanently! They say I would be notified if my favorites would be discontinued but they never do, so I leave there very disappointed more than I can remember! Their stores in JC Penny are the worst! They too are usually out of what I want or they don't even have it & tell me there is not enough room in the JCP shop so they don't carry much! I never ever return items I gave ordered on-line by mail! I always return it at one if their stores so I have proof if everything! I always print out a copy of my on-line orders & I always save receipts. They only give you 30 days for returns & you must keep the packages or they give you a hard time! I'm never ordering on-line again! My orders are always $50.00 or over so I get free shipping! Which is a joke! You get it with in 3 days but that's after waiting a week or more till they decide to send it! I have never received my entire order when ordering on-line, ever! They are always out of one or two of the things I have ordered & they don't tell you until they have already shipped what's left of your order so you have no recourse or chance to add something else to the order! Then you can't track your order! They give you a tracking number but you can't get any info on it until they get your package to the UPS store for shipping! Which can take longer than it does to get the order! Sometimes the order comes before they say it's even been sent! They need to get together on their poor shipping & improve this bad situation! I have never received any of the 3 free samples that I choose when placing an order! Never! I choose 3 I really want to try & I get "their choices" because they are perpetually out of samples & I end up throwing them away because they send nothing I can use or it's so hidiuos I won't use it! I have complained so many times about their company running out of products so frequently & never getting the samples I ordered but they always say it out of their control! Now a days with computers it's very easy to count down merchandise so customers know it's out if stock & would be able to buy or choose something else instead of total disappointment all the time! No one should ever show a "store salesperson" their Passport for any reason what so ever but I have heard this place will ask fir this personal info on returns! They ever do this to me it will be the very last time I ever shop with Sephora! I'm so fed up with them as it is, I'm considering shopping else where & I will never ever shop on-line with them again!

This store is orgasmic. I walked in and said "I'm oily, I want enough coverage in a foundation to cover scars, but I want to look super natural for summer", and the dude took me aside, ad showed me the differences between all of the products that would really work for ME IN PARTICULAR. The workers really know their stuff, even if some of them look like they're still walk-of-shaming themselves. Honestly, f I wore that much makeup to work, I'd look scary, too. But, trust the workers in Sephora, they really know their stuff

Sephora brand stuff itself is AMAZING. Their brand might not have the hype of the other brands in the store, but the stuff is incredible, and half the price of a lot of the other stuff in the store. I was using color fx powder, but it had hardly any coverage, and costs literally twice as much as the sephora brand stuff. Their brushes ARE AMAZING TOO. I really didn't think brushes made much of a difference, but sephora brand brushes are fantastic. I look so natural, and I have been getting checked out a lot lately. I love it.