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Sephora Reviews Summary
Sephora's reputation is mixed, with customers praising the variety of products and the enticing in-store experience. However, significant dissatisfaction arises from frequent issues related to order fulfillment, shipping delays, and unresponsive customer service. Many international buyers report frustrations over lost items and inadequate support, while others express disappointment with the return policy and perceived lack of accountability. Overall, the feedback suggests a need for Sephora to enhance its customer service approach and shipping reliability to maintain loyalty and address growing competition in the beauty retail sector.
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Sephora location at MacArthur mall Chesapeake, Va. Have shopped at various Sephoras, even for men and women products. I purchased a liquid makeup product in August of 2018. I don't wear a lot of makeup I am 71 year old. I notice the makeup bottle was very lightweight in when i finally used it. I could look in the bottle and see that it was about half full. I was shocked and thought that some could've been used as a sample. About two weeks later when I was in the mall at the Sephora store just to pass on that info., I spoke with a representative and explained the issue ( did not have the product with me at the time). After listening to the representative I felt absolutely humiliated. The representative continue to ask me if I was in a hot climate it could have dried out there. My mind was saying "what" type of explaination is that? So in essence, is your Sephora rep saying that I can't travel to Las Vegas, Miami Florida or areas in the Caribbean Islands with your make up. She was talking to me as a child being scolded by a schoolmaster. I couldnt beleive what I was hearing. That was the worst clarification I've ever heard from a sales person. Limited quantity in my bottle had nothing to do with where I could've travel even though I did not go to a hot weather state. I felt dumbfounded listening to things that she was saying out of her mouth. I would no longer shop at that location. Some of these young representatives need more block of instructions when dealing with customer care. I am retired military I am retired from the Department of Defense and I am still employed. $23 it's not going to break me I was not in the store to take from Sephora, I needed to be satisfied, if even being in accordance with a reasonable and mature conversation and was not.
I purchase most of my makeup at Sephora so I would recommend to other people also, Sephora products are best and not have any side effect.
I bought approximately $4,000 in products. Yes, approx $4,000.
I tried to return 2 products about 2 weeks later and I was told that I cannot return them.
In fact they said I cannot return anything until after 365 days.
Yes, you read that right. I called the # they asked me to call. I was told I cannot escalate the call because there is no one higher than the person I spoke with who by the way barely spoke English. I called again, another similar accent, same story.
Simply awful. I would give them a 0 if I could.
I have sensitive skin so it's hard to find beauty products for my skin type. Thanks to sephora, I found a couple of brands that worked great for me. I want to continue shopping from them but how can I avail their discounts?
I often purchase most of my makeup at Sephora so I would recommend to other people always. However, the one downside is that mostly all products there are wayyyyyy expensive especially compared to drug stores. However, this is all high-end makeup so the prices are (sometimes) understandable
I love this place! Affirmative expenisve!
However over all my favorite place to on-line
Search like if i might i'd blow all my cash on
War paint plate armor N liquad liner... okay well
Everything you would like for your face i really
Like care. An would like i might afford it once
Required it. But actually wonderful too...
Love getting the boxes with goodies and new products to try. Totally worth it! I think they are better than Birchbox or allure. Dermstore has a super nice box too, with brands Sephora does not carry, but box is more expensive.
Everytime I visit Sephora I have not had the best experiance. For one the only location near me is in the mall. Im not upset with that fact but alot of people walk in to the same location. I dress casual and I have had the most awful looks given by employees. I have asked for help on one occasion and this lady was not happy to help. She let out a very loud scoff and rolled her eyes. She handed me a foundation that clearly was too dark for my skin tone. Did i mention this lady had too dark of foundation on herself and could clearly see a line of foundation on her jaw line. I told hee that because of an upcoming event I would lile to look my best but not break the bank she looked me up and down and said that should work. Then proceeded to walk away. That was the very last time I walked into Sephora. I have called the manager and let them know but he said it would be resolved right away.
The sephora collection..i dont care for the quality and formula of the makeup..the single eyeshadows falls out..the lipsticks are messy and dont stay put..and the foundations are horrible and blending is impossible
I choose sephora over ulta any day
Every time i go into sephora there are friendly staff members waiting to help that doesnt happen at ulta
I love this place! Yes expenisve! But over all my favorite place to online shop like if i could i would blow all my money on eyeshadow pallette N liquad liner... okay well everything you need for your face i love skincare. An wish i could afford it when needed it. But truly amazing
I absolutely LOVE sephora. I spend so much time in there when I go to the mall. Most of sephora's own products are actually close dupes for more expensive brands.
The products sold at Sephora are exceptional - there is no question about that - the samples, the bonuses - and the points, all of these added beneits are wonderful. However Customer Service online leaves something to be desired...
This level specifically can b improved a wee bit, but now that they hav revamped the rewards program I will be able to experience more hopefully
I love Sephora so much! Expecially that they give you samples each order and if you spent a certain amount you can get a travel size select item! The only thing I don't like is how much shipping is. But otherwise I love Sephora I look at it almost every day, I have a problem
The Sephora concealer is very good for under the eye but to conceal the brow it's flaky not sure is it's the product it's self or just my skin
Always has what I need and gives samples and promo codes with each purchase. Flash 2 day shipping is definitely worth it too, I always get it fast and I only have to pay a one time fee, saves me so much money in the long run
I love Sephora but the place can be hard to get threw especially if there people looking at the same brand of products.
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