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Sephora Reviews Summary
Sephora's reputation is mixed, with customers praising the variety of products and the enticing in-store experience. However, significant dissatisfaction arises from frequent issues related to order fulfillment, shipping delays, and unresponsive customer service. Many international buyers report frustrations over lost items and inadequate support, while others express disappointment with the return policy and perceived lack of accountability. Overall, the feedback suggests a need for Sephora to enhance its customer service approach and shipping reliability to maintain loyalty and address growing competition in the beauty retail sector.
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These people are horrible do not shop here. I do not say this lightly. I had an issue with 2 items missing from my order. I had 4 long horrible chat sessions and one horrible email from these people and still they refuse to give me my items. The items are on my receipt, I have proof. The items are not on the receipt that came in the package. They do not care. They informed me that i received points, which i never agreed to, as compensation. But these are no good to me as i will never be shopping here again. Was told that since i received store credit for some mascara in a previous issue (one that had absolutley nothing to do with this issue) that i could not receive my missing items. What?!?!?!?
Although everything is high in price but whatever I bought from here is very good in quality. That's why I love Sephora
I had a chance of buying my make up from Sephora. The staff was so well trained. They guided me through each step. They told me all the specifications of all products. The make up was so well organized at the store. In short, my visit at Sephora has been great. I bought a lot of good make up from here. And they are so great in use as well.
I love shopping at sephora! The people are great! So helpful when i need to do a color match someone is always available I have never had and issues at any sephora.
Is a complete store where you can find the best products in the market of make up where you find a highly trained staff that help you find what goes with you and what's best for you I love going to sephora to buy all my products I recommend it 100%.
There employees promote Sephora's return policy on everything you purchase saying " you can return it if you try it and don't like it" and then Sephora blaklists you and doesn't let you return anything anymore and the employees are beyond rude to you when telling you your return was declined. Don't have your employees promote something you can't come though on. Will never shop here again.
I've gone to 2 Sephoras and found the staff either very unconcerned about their clients or downright demeaning to their clients. In the Queensbury, NY store I actually observed a dumpy brunette sales staff and a taller one with long hair and a big bulging forehead making fun of a client right after she left the store. Real classy. Lord only knows what they said about me when I left the store empty handed. Who would want to purchase anything in a store with people like that working there? I wouldn't and I didn't. Only one person was nice there and that was the manager, a beautiful girl. But she was busy with the store and had someone assist me.
This is a review of the store. There are 5 stores in my area and I shop at them all regularly. Once in a while I will encounter an employee with actual knowledge but don't know as much as I do and I'm just a consumer. For example, no one understands the difference between skin undertones and surface tones and they're always steering me towards neutral foundation shades. I have pink surface tones but my undertones are yellow so neutral foundations juat make me look like I'm wearing a mask. Once, a sales associate recommended a cool foundation shade. No, I am not cool-toned.
They're also super weird about returns. Sephore guarantees all their products and it should not matter of the product has been used or not yet certain stores make a big production of inspecting the product I'm returning if I say that it was it was unused. I returned a foundation the cashier not only inspected the pump, she also opened the bottle to look inside. Why would she do that unless the store puts returned products back on the shelves?
Received the package all in great condition. The price are worth it. Will definitely make another purchase. :)
Their items are too pricey and low quality. Too much hyped products. Moreover they do not care about the customers, despite writing to them several times.
My wife loves theyre makeup. I can say that this is the best quality and best service available for retail makeup stores. I can't say anything negative.
I received a package from Sephora and one of the items was damaged, I contacted them that day and the very next day they sent me a new package gave me 100 points and extra samples for my troubles, they went above and beyond what needed to be done just so nice and prompt!
Really nothing bad to say. Tons of promo codes, deals, incentives, and great product range. Their return policy is great and I have yet to have a bad experience! This is one of my favorite stores so I really wanted to review them and give them credit.
My girlfriend recommended some great shampoos from here and then I had to try out some other products and then I got hooked because I've always bought the first random thing from a local supermarket but now I am a firm believer in finding the right products for you and Sephora helps me out with that very much.
I bought my first tattoo concealer from this company. To this day, I still have some. I can't believe it lasted this long. It covers well. It's smooth and I would buy from here again. I could not find this product anywhere else. I will recommend to others.
I love cosmetics. And this store fulfill my wishes. I found everything here that I wanted, from make up brush to face shampoo. Highly recommended.
Superb make up store! Great variety of make up brands, high quality products. The shopping experience is very pleasant. It is easy to use the website and place the order. Delivery is very prompt and efficient. The customer service team is very friendly and eager to help.
Literally the only place I go to buy makeup. It's obviously more on the expensive side, but it's where you find all the good designer brands, plus the customer service is better than most makeup stores!
Great variety and can find what you need. But some products are way overpriced and can be found cheaper in other stores. So do you search for cheaper prices.
With the greatest thing ever Flash free shipping for $10-$15 per year you can order many smaller orders and stock up on some good sized freebies. I wish everyone had free shipping programs!
You can find practically any brand at Sephora! I had worn the same makeup for years until switching!
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