SephoraReviews 554

I order a lot and I've never had a problem. In the stores they are well versed with enough employees to give you 1:1 attention for as long as you need them. I like that I can get a sample of most products if I want. Online had always been fast shipping and they're always standing by to chat if you have a question plus the reviews I find very helpful. I like the deals, promos, mini items, rewards and sale items. They're simply one of the best for personalized help in store and the variety of items is amazing. Definitely a fantastic company and I highly recommend..

This is a decent place to buy anything you need for beauty, including skincare, makeup and hair care plus tools. They do always have the latest of everything as far as the top name brands. Ebates gives cash back and you can always use their on site coupon codes to get samples of the latest and greatest of anything you want to try. My only complaint is that sometimes they supplement the samples with things that are totally not relevant (such as men's cologne to a woman or a co-wash product to someone who cannot use that type of thing.) Also, sales are very infrequent and not really worth it. I could receive higher cash back from the brand's main site plus a nicer promo coupon most of the time. Sephora does have their Play box which is awesome and it's totally worth it. That's happiness in a box every month for me. However, buying makeup here doesn't save much money even though their points system is nice for sampling. I'm a member of their Flash shipping which is $15/year however the minimum is $20 or $25 to get a sample of anything with it, so it's almost a moot point to sign up for.

If you have any sort of problem with your online order, good luck finding someone who will be able to help. There is absolutely zero accountability with this company, they will continue to give you the runaround because no one is willing to actually help. I asked to speak to management on several occasions and I was shuffled around. Finally, I asked for an email address so I could submit a formal claim, once again, NOTHING. For being a loyal "rouge vib" customer for so many years, it makes instances like these realize how much you and your business to this company really doesn't matter to them. I will be shopping elsewhere going forward. Happy to note that Nordstrom also carries everything I need and always delivers outstanding customer service.

I went into a store and I was greeted. I was looking for something for my grandma because it was her birthday, however I was on the phone and I wasn't paying attention to my surroundings. One of the associates kept coming over to me as if she thought I was going to steal something. I picked up an item and put it back before I reminded myself I was there to buy someone a gift. After she seen me without the item I guess she thought I was trying to steal it because she kept coming over to asking did I still want it. I couldn't find the gift my grandma wanted so I ended up buying the product I wanted and once I left she stared me down and didn't even say goodbye or anything like that. I just felt like she was being biased and racist

Really, Sephora? I have been VIP Rouge for years and a makeup addict. I have over 2,000 points in my account at the moment. The rewards are terrible, the choices limited and/or sold out. Two samples instead of three? And they don't even send the ones you choose... like whatever is leftover. With the mark up on cosmetics, an extra sample is not a huge expense for this company. I generally order online and have minimal interaction with real people. There is so much competition in this industry and Sephora used to be the leader. Now I make Ulta and Space NK my first choice. So sad.

I've been shopping at Sephora throughout the years, mostly online. There are some things I don't agree with, like their change up on rogue shipping, a lot of orders since the beginning of the year have been taking way longer than what I'm used to to arrive. And a few times my order had arrived without any of my sample picks. But any single time I have an issue with product or shipping and I contact them, they always go above and beyond to take care of it. They've replaced products free of charge, expedited shipping that was taking too long, resent a full order when the carrier lost my package. They also have the best rewards program. I freaking love Sephora and will forever be a Sephora customer.