SendFlowersReviews 1,249

Very disappointing. Flowers delivered and left outside, on the driveway, behind the house. Recipient was home all day -- no phone call to let her know where they were located. What should have been delivered to the front door, had the doorbell rung and the flowers delivered to the recipient DID NOT happen. They weren't found until the next day. Needless to say after being out all night in the cold, the flowers were trashed. Contacted customer service and they were less than helpful. Said they would have them re-delivered, but couldn't guarantee the same thing wouldn't happen. Won't be using SendFlowers.com again. So ridiculous.

5:30pm and still no delivery. I call and get 20% refund... and a promise of a 6pm delivery. That is after they promised no later than a 3pm delivery. Unprofessional. Will not use again. Call back at 6:15pm (still no flowers) and request full refund which I am promised. 6:30pm flowers are delivered. Oh my! They look NOTHING like what I ordered. Cheap carnations vs. bright sunflowers etc etc. Stay away from sendflowers.com

I ordered a bouquet of roses with red glass and design, because was my birthday... And what I received, I was disappointed and in addition I had told my friends what beauty of flowers I ordered online... Shame on you!... Of course everyone had fun and recommended me to put it on the bathroom table...

I had great experience with send flowers.com, order was placed for the same day delivery to address in Missouri and beautiful flowers arrived as promised! Seems like people tend to leave negative comments but not so eager to share positive experience

My friend that lives out of the country sent me a surprise, it was supposed to be a beautiful fruit and chocolate basket with balloons and a cake made out of flowers. The basket came and it was excellent but the flower cake never came. We have been chasing it around for two days now and all their "customer service" tells us is that it will get delivered. Their customer service is clearly not in the USA but they lie and say that they are in CT. Lies!

My husband is working out of state. He sent our 2 daughters & myself some flowers. The kids flowers were beautiful. Mine on the other hand looked nothing like the picture of what he ordered. It looked bad, like a toddler put it together. The flowers were droopy & didnt look like the flowers even complimented eachother as well as it having way too much greenery. (Which it wasnt suposed to have any greenery) I was not impressed with the flowers at all & wouldnt have paid no more than $10 for what they threw together & sent. I wouldve passed this arrangement up at the store without a second look. Very disappointing. My kids even said it looked horrible. My husband contacted them about it so they decided to refund him $15 & give him a $15 gift certificate. I guess their "100% satisfaction guaranteed" means nothing to this company as i am not satisfied not even 5%. We will definately not be ordering from this place again!

They did not send the flowers when they said they would 2 days later was told they could not do my order but would send flowers of equal value, I had to keep calling them, equal value LOL ( a rose turns into a daisy) it just looked so cheap, will never order again

Ordered flowers for my mother's funeral - received an order confirmation and then 10 hours later received an email stating they could not fulfill the order. My money was still tied up with them, preventing me from being able to order a replacement. If you need flowers delivered - DO NOT use this company!

I had to contact customer service a few hours after placing an order to make some changes. At first they said no but then said they could cancel the first order as it hadn't been shipped yet, and refund the money. Next a salesperson would get on the line and help me choose a new arrangement of roses rather than lilies (I found out after I placed the original order that lily pollen is toxic to cats, and the recipient has three cats). What happened is that they still sent both the lily arrangement and the new one together. And the new one with roses is a disgrace. Another Easter arrangement went to a different state and was perfect. But it hardly makes up for my mother-in-law receiving wilted roses. They charged 13.99 for delivery. Without the discount coupon we had, they would have charged 69.99 for the roses alone.

Ordered a birthday bouquet for daughter. Ordered it 2 days before party and flowers never arrived, but they sure took my credit card payment instantaneously! I waited all day for confirmation and even chatted with 2 different reps who assured me it would be delivered. Finally had to contact my daughter to see if she had received it, which ruined the surprise. I'm in tears so disappointed. Finally emailed them and canceled order and demanded my money back. Heartbreaking for sure.

I put my order in March 27th. The delivery date was for March 29th no delivery, but they sent out a confirmation saying it was delivered. Its march 30th still no delivery. There is no customer service to talk ton on the Phone, only through chat. I was told they are going to to a investigation. I need my stuff delivered or my money back ASAP!

Ordered flowers for my mom for her birthday as I am 3 hours away. First I purposely pick a bouquet that promised same day shipping, get an email several hours later that I will not be getting it till the following day. Second I ordered a $50 bouquet with sunflowers and several other flowers in a Mason jar... so I get a second email telling me they can't complete the order and are going to sub it, the arrangement they sent was HORRIBLE! Not worth $15 let alone 50! I made a complaint and got a whole $10 back! I could have drove the 3 hours, lost a whole day of work and got them from Walmart and been happier!

I purchased flowers for my son and his wife as they had a new baby. They were beautiful! I am not sure if the other reviews are fake.

I Ordered two arrangements for my mothers funeral... one of the arrangements was not what I ordered and the other was waaay undersized from what I payed for, wilting AND arrived late... DURING the funeral service! I emailed pictures and an explanation of my disappointment and never got a response. I called the 1-800 number and was only offered a 25% refund and a $20 credit for a future order. Are u kidding me? Why would I EVER order from them again? 100% guarantee is a JOKE!

It was my sister's 39th birthday and I saw on this website a beautiful bouquet of flowers. It DID NOT look like the picture online whatsoever! I'm so upset at this company. I cannot believe they're still in business! I didn't read the reviews here until "AFTER" I made the purchase. When my sister received her flower arrangement she sent me a picture of it and it DOES NOT look like what I ordered! The florist must NOT have her licensed! It look like a teenager just threw the flowers in a vase and just pulled the flowers up with leather leaf! ALL THE REVIEWS ON HERE IS TRUE! THE ACTUAL ARRANGEMENT YOU RECEIVE IS NOTHING LIKE THE ONES ON THIS SITE! THIS COMPANY IS SCAMMING PEOPLE! DO NOT ORDER FROM HERE AT ALL‼‼‼ PLEASE DO NOT GUVE THESE PEOPLE YOUR MONEY‼‼‼‼ Based on the picture comparison, YOU CAN CLEARLY SEE THIS LOOKS NOTHING LIKE THE WEBSITE PICTURE FOR THE PRICE I PAID‼‼‼‼

I ordered flowers to my brother in the hospital. I called Sendflowers.com customer service 3 different times to ask if the flowers had been delivered. They tell me they can't get in contact with the florist to ask them, and then say they'll call me back when they find out. Ridiculous.
I could have gone to the grocery store, bought flowers myself, put them in a box and mailed them to the hospital and my brother would have received them in two days. Going on day 6 now and still no flowers. I'd give this business zero stars.

Ordered Anniversary Flowers 830am Didn't deliver made excuses said they would upgrade it! Hello it's an Anniversary! Next day doesn't cut it so the next day comes around No Flowers more excuses and Lies this time said was delivered at 530pm while I was actually talking to them! Supervisor comes on supposedly going to send Flowers and Refund Money? I'll believe when I see it 3days now! Do Not Trust these people they're Crooked as Hell.

Delivery never happened for 2 days. Called twice and chat texted once but they kept saying the order was on its way. I forgot to check reviews first!

Ordered flowers on March 17th 2021 and specifically chose next day delivery... flowers weren't delivered as promised. Called the company on the 19th and was disconnected after being placed on hold for 20 mins... called back lady says the driver is stuck in traffic at 1130 am but close to the home where flowers were to be delivered... it's been two hours and still no delivery nothing offered for my trouble just said sorry