Amazon Seller CentralReviews 412

Amazon Abuses there sellers to the max, the allowance limit is only 1% for A-Z claim or a negative feedback even if it is a false or fabricated by their crook and dishonest buyers, the account will be damaged totally.
Amazon will suspend the account, the sales and the funds, the seller will not have any access to get their money from this nasty cyber bully company called Amazon.
In my next review I will leave a real example about the recent crook buyer I got, that she caused us tons of problems and damages in our account for nothing just to take our merchandise for free, of course with the help of the bully Amazon Company.
This company is full of abuse, tenstion, wrong doing to the sellers, it is wasting of time, money and energy! Who want to deal with all of this non stop Abuse and Drama.
We have to file a class action lawsuit against this crook company called Amazon, please join us.

Very bad, it's been a month since I am waiting for them to "activate" my account after it was already activated a few months ago, sales were active on the account, and overnight all of a sudden they deemed my account inactive for no apparent reason. The call center is so poorly equipped... I mean there is no knowledge of ANYTHING, there are very long wait times, very polite people in order to keep you on the low level of "frustrated", however nothing ever comes out of it. No solution, only bs explanations to get you off the phone. THey are tired of complaints and want to get rid of you fast. Horrible, I have no words to describe the Amazon Seller experience I had. 0 stars. There is no option though, so I gave them 1. That is generous. What type of management allows such inefficiency, lack of knowledge and responsibility?

It's interesting reading business articles about Amazon's way of doing business."low margins, high volume", but this is NOT the case. You want to know how Amazon makes tremendous margin on the products you are selling? BS chargebacks. You can follow their rules exactly, and you will still get screwed.

Try contacting seller support... wait for a reply... and wait... and wait. Or if you're lucky, you'll get through to seller support via phone, but when you do, good luck understanding what the hell they are saying! They obviously have their seller support located overseas (sounds like India).

You give Amazon a cost of $ 50.00? Expect to receive $ 15.00. When will the SEC and FTC intervene in this theft?

We pulled ALL our products offline (150 SKUs +). They can go to hell.

I give one star because there no way to give (0), Stay away from Amazon if you want sell anything.
Amazon is a rip off. I sold a product for $13.17, only I get in return $3.79, and still have to deduct the shipping charge, my the transportation, the hand labor of my product. How people can make business with Amazon?
I do not see any good doing business with amazon at all, I will look for others alternatives where to sale my product, but amazon is not an option.
Good luck to those who want to sale their product there.

I have made numerous purchases from Amazon.com over a few years time. I have never had a problem with them. Interestingly, I had given negative feedback about a food supplement that didn't do anything for me, as advertised. I wasn't asking for a refund but was issued a refund anyway? My intention was only to give an honest objective review?
Amazon also has many good deals. I purchased a TIG welder off ebay a few weeks ago for what I thought was a good deal. Later I discovered that amazon.com also sells welders! I didn't know that? I could have purchased my welder brand new for $82 less than what i paid, and the shipping was free! Now I check with amazon.com first before any other internet purchase.

Selling on Amazon sounds great, but once you start selling on Amazon it really sucks.
I have been sell on Amazon for a month now and TBH I haven't received a penny from all of my sales. Amazon deducts their commission right away but makes the sellers wait for more than 15 days to get part of their sales. Sometimes even longer.
I can't wait to leave Amazon Seller Central but have to wait to get my money back-might take few months.
Amazon is still charging me $40 per month for the subscription, God bless $#*!ING amazon.

Avoid using it because you won't make enough money to justify the headaches. I use ebay instead

As soon as you start marking money with an item, Amazon Prime notices it and scoops it up, and undersells you.

Also, amazon seller central is hard to use because they keep changing it and their service is awful. The worst scenario is they kept charging my card 29.99 a month even after I cancelled my account. I can't count how many tries it took to cancel it, and when they did, they charged my card for a few more months. Eventually they refunded it.

They don't seem to care about individual sellers

When we started with Amazon Home Services, we were not explained the price war in there. The service was okay at the beginning where customers were able to hand pick the pros based on price and reviews. We had 25 (all 5 star reviews and one was 4 star). We offered handyman services and remodeling assistance to customers. We are not the cheapest but we are not the expensive guys out there. We went on vacation on August 2017 and so we put that in there, but Amazon suspended our account to sell our services. They also retained our funds for a 90 day period, hoping we will get those funds back on Dec 2017 sometime. We noticed that there is actually no service providers in our area and we were pretty much the only ones to offer such services in there. The area where we live is great for this business and there is high demand, so most contractors don't bother with sites like Amazon seller services. The "team performance" is a stupid team, which has suspended accounts of the only sellers in certain areas. I can understand that if we had many charge-backs and unhappy customers, then kick us to the curb. Every single customer we had there was satisfied. I can tell you the Amazon customers are the most demanding and cheapest customers out there, they want to lower your already low price because they think we are Amazon Employees and not contractors.

I made what I thought to be an individual free simple account, I added no item and had no activity on it and immediately received a 60£ charge from my credit card, no authorization, no invoice, no explanation. No window in the interface as to why. But to receive the refund, I am being told I need to be "verified" as seller. Who the hell would ever want to sell there after that? Amazon, if you haven't decided I am worthy to be your seller, you cannot charge me in advance either! The experience for a month to get the refund for that and close the account is the most horrific experience with "customer service" in my life! Seller Support is a scam department lying to you about 'escalating the issue" and the Account Specialist calling you back till kingdom come. I was told two times, in writing, the refund was sent back to my bank account and actually waited for it to pay my bills. When you call Amazon Seller Support, everything they say is a deliberate, scamming, Mafia type lie. They are all in India, barely speak English, and all called John and Mary. Every single time, another person with another name answers, has no clue about your case and tells you a different, contradictory story/solution. They keep telling you they 'escalate" the issue to a phantomatic department/account specialist that never answers and you go in a loop forever. Thieves and scammers! DO NOT EVER ADD YOUR CREDIT CARD IN THEIR SYSTEM. You can't even delete it afterwards. The worst Customer Support on the planet, shear incompetence and thievery.

I've been selling books and a few dvds on Amazon for 10 years now. They've raised their fees and have pushed physical books behind their e-book service to the point it shouldn't surprise me that they have actually no knowledge of actual published books. Constantly change inventory with mistakes and as I just found out there is no actual phone number for me to contact a physical person to explain why they had purged some of my books. They are awful. When I sell on Ebay it's still hard but at least I get some feedback that is useful. Amazon is awful.

I just spent 25 minutes on the phone and am currently on hold for a manager to talk to me. I spoke with a customer service agent who was very nice, however couldn't provide one answer to any of my simple questions. He was "very understanding" of my situation and apparently everything on Amazon is "system generated" so no one has the information to tell me what products are "elegible" for a buy button. I am always polite to service reps as I also deal with my customers and helping them but it's so maddening when they can't help you at all... every time you call for help. I asked to speak with a manager once it was clear he could no longer help me. It took me 5 direct requests for him finally to put me on hold for a manager... which I doubt is going to happen at this point. Not once has Amazon service reps been helpful or actually resolved an issue. It amazes me that they even still get business. If you're debating putting your products on Amazon, don't bother. I've already wasted 30 minutes of my day on this and this is not the first or even 2nd time.

I could write a novel on how bad Amazon treats the sellers. Bezos became the richest man in the world, and us sellers helped build Amazon. What do we get in return, the worst customer service I have ever experience in my years of business. Inept, impersonal, and inefficient. Just to give you an idea of what to expect if you sell on Amazon. I had spent 2 weeks making my listings, following the rules and guidelines. A year later, a competitor comes in and joins the fulfillment program. They purged my listings and merged them to his, which were poorly written, misleading, and had tons of violations. These competitor listings caused me to refund money on A to Z claims as a result. Amazon admitted they were in violation, and did nothing. Not only that, they made it difficult for customers to find me as the fulfillment gets front and center visibility since they get a greater cut and it's prime.

Amazon also sends you orders that do not pass AVS checks. They let customers not even disclose their full name. For example, all you get is a nickname like "K. C." or "Jimmy". Therefore you have no way of determining if the order could be fraudulent. As a result, you get a lot of claims of "did not receive item" even though you have a delivery confirmation. And they will ALWAYS give the customer their money back, and sternly tell you that the decision is final and they will not longer respond on the issue. I had one customer admit that he forgot to update his address in his profile, we shipped to the old address, and he still won the claim! They suggest that you send everything signature required. Only two problems with that suggestion. Customers get mad when they have to drive to the post office to retreive their package, because 90% of the people are never home during the day. The other problem is that they can still claim they never received it and win the claim. So paying extra for a signature does nothing in the eyes of Amazon. It's just an excuse they use for denying your claim when you bypass signature service.

I also get bombarded with spam, which I am required to respond to or I get penalized. Really!

Like I said, they are too big to care. Nothing improves for Sellers, it only gets worse. The disdain and total absence of customer service for sellers is baffling. They are almost a Trillion dollar company, they have the funds to provide better customer service to it's sellers. But instead, they choose to throw the mom and pop sellers under the bus in order to keep every single cent of profit they can pry out. My suggestion, stay far away from Amazon as a seller. Also, purchase items from smaller companies, otherwise Amazon will soon be a monopoly and consumer choice will be limited.

We have been using Amazon for years to sell our products. We have our own independent website as well. The Amazon Seller is created in a way to punish the seller in as many ways as possible for small problems. If you do not respond to a message in time they dock you, even if the message is pure spam. If you receive an international order you have to go into the international Seller Central. Customers rarely leave reviews even after being reminded. Amazon also does not share any contact information from the customer. It can be weeks before a customer responds but because orders have to go out within a certain time, you have to cancel the order. The cut they take is a confusing and convoluted formula. They are not shipping the product but you better believe they are getting a cut of the shipping as well. We are very close to closing our Amazon store due to its many challenges and putting our time and effort on our existing website which currently outperforms our Amazon page immensely.

I usually sell on eBay and have had good success, and I've never had a problem there that eBay was not able to resolve. However, the "convenience" preached around Amazon FBA caught my attention, so I decided to give it a try. I listed a used tablet on Amazon FBA and it sold almost immediately. Great! Two and a half months later, I get an email saying the item was returned as "defective" by the customer, my bank account is missing $300, and no explanation anywhere in seller central as to what was defective about the item. I personally tested, packaged, and shipped (to Amazon warehouse) the item myself, so I am confident the item was not defective. I called Amazon to discuss the situation with them, and was told they had received the item from the customer, inspected it, and found that it was not defective. The service rep told me the item would be automatically relisted, and there was nothing further I needed to do. Not great, but okay. I sit back and wait for the item to show up in seller central. The next email I receive is that the item was automatically destroyed. What? What happened to automatically relisting it for me? I have spent over three months trying to get to a resolution on this. Multiple phone calls, multiple emails, everything I can think of. Every time, the response is the same: the rep quotes me a bunch of unrelated policies they are unable to violate (even though accepting the returned item 2.5 months after the sale date violated the 30-day return policy), and closes the case. Finally, a rep said they would "escalate the issue" to their management. After waiting a month to hear from their management, I finally call back. The new rep quotes the same unrelated policies I have now heard over a dozen times, and tells me the case was closed and was never sent to management, nor will it ever be. My item is destroyed and I am out $300, and Amazon refuses to discuss the situation further with me. I will never sell on Amazon again.

On a side note, their internal policies allow customer service reps to make exceptions on the return policy for all items without limitations. This means your sales are never final. At any moment - a week, 2.5 months, 10 years after the item(s) sold - Amazon can bill your account for any items that were sold through Amazon FBA if a customer service rep decides to approve the return.

You can spend hours on the phone and nothing every gets resolved. They also operate off your money for days, weeks and months... nothing like getting a free business loan from you and it is forced upon you... It is said that they steal 40 million every 90 days. This company needs a federal investigation started as they seem to operate under their own rules with no regulation... Wonder why they are getting so big so fast, and buying companies up... because they are stealing from you and I. Do business with this company at your own risk.