SelectHomeWarrantyReviews 955

Select Home Warranty is a scammer. They say everything to make sure you buy a policy. They also do not provide information such as cancellation fee and other hidden fees. Here is my case:
1. The technician they sent only took the picture of the serial and model number of my water heater and check the electric panel and came up with the diagnosis that the water heater was leaking
2. Select Home Warranty refuse to pay the claim even though the sale person stated that they cover for everything
3. I don't want to argue with them so I requested for an official report of the diagnosis for the record. They did not send it to me.
4. I also request for a cancellation on the policy and request for a full refund. Now, all the hidden fees appear. They charge me $75 cancellation fee, a claim fee of $30 (even though they did not pay for the claim)
5. I have a 3 years policy for a total of $1050 which is divided into two payments. I already paid $500. Now that I want to cancel, they said my policy is $500 which makes it $41.67/month instead of $29/month.
Therefore, instead of me getting $471, I now get $353.33 only.

Don't even waste your time or money purchasing a warranty from this company. They lied and told me that they would cover the full cost of repairs to my major systems minis the $60 deductible. They told me there were no restrictions or loopholes. When my AC broke down a few months later they would only pay $150 of a $750 bill. They said I had to have 3 yrs of maintainance records. I haven't even owned the property for 3 yrs. I specifically ask about this before I purchased the warranty and was lied to. They said it was all in the fine print of the agreement which they never sent to me. I called twice to request that it be mailed to me but never received it. Bottom line, they are scammers and a rip off unscrupulous company. I immediately cancelled my service. I wish I had read the reviews before I paid my money. Won't make that mistake again. Buyer beware!
Sheila P.

You pay for pool coverage, but almost nothing about the pool is covered. Not the heat pumps, booster pumps, or even the water pumps are covered. What do they cover? What am I paying for? I made a claim on my fridge. They tell me it could be the condenser but that it's not covered. I'm assuming they only cover ice cubes and floaties. This entire place is a scam. I want to forget about them but the only reason I'm posting this is that I might save someone from getting swindled.

When I bought my home last year, the seller gave me a one-year home warranty to Select Home Warranty as part of the deal. It gave me peace of mind that if a system had issues in the house, I'd be able to call for help. Well, last October, I had a water leak. I immediately reviewed my home warranty paperwork to make sure it was a covered leak and it was. I waited on hold for 4 hours to talk to a phone rep to place a claim. It took three days for them to dispatch a repair person to "assess" the leak. Then, the repair person had to wait on them to authorize the repair. The repair estimate was close to $500 and the company only approved $80. That's it. $80. And I had to pay $75 to have the technician assess it. I fought back and forth for days trying to get them to explain how they arrived at the $80. Every phone rep I talked to was rude and barely spoke English. Each one gave a different answer. I would get people pretending to be supervisors. They were scripted and the bottom line is - they find loopholes or make up one to get out of paying for anything that is more than $100. I did everything right. They still refused to pay. I filed complaints with the BBB and they lied to them about the resolution and claim to get the complaints closed. I reported them to the Attorney General's office. No one responded. I ended up cancelling my contract with them for a partial refund (less a processing fee) so that I could take my business to another company. I don't recommend them if you think you may actually need their help. Oh, I also discovered that they pad "reviews" websites with fake testimonials. One of the "supervisors" told me to go read reviews on a specific website as his proof that his company had good service, but I googled nearly 50 of the names on the website and NOT ONE of them came up in any sort of search results. Some of the reviews were identical and sounded like they were written by someone within the company. I even tried to use their bogus reviews to support my request for reimbursement because they said they "NEVER" pay for "installation" of anything but I found several people "thanking" them for the installation of things. So... yeah. Good riddance.

WARNING: If youre in the market for a home warranty, please DO NOT choose Select Home Warranty. They are a scam of a business! Ive been going round and round with them for MONTHS to get a technician out to service my refrigerator that is not getting cold enough due to motor issues. You can never get a hold of anyone via phone and if you submit a claim online nothing happens. Email responses take a minimum of 5 days all for them to tell me its not covered! My contract clearly states that the refrigerator is covered! BUYER BEWARE. Take your business elsewhere! www.selecthomewarranty.com

READ THE FINE PRINT. Red Tape and more Red Tape prevents service.
Because of the fine print in Select Home Warranty Contracts they deny your claim more times than they will approve it.
Then if you do pass the firsts hurdle and they allow your claim, it's impossible to find a contractors who will work with Select Home Warranty. Apparently they don't pay the contractor so the contractor assigned doesn't even want to work with Select Home Warranty! Their own contractors refuse to work with them. How are you going to get something fixed if they don't have a valid contractor and you can't find one that will accept SelectHomeWarranty?
I called every contractor in Kona Hi and NONE of them would work with this company!

Beware of this company. This was my first time buying a home warranty. What I was told when first reviewing company is not what was in the fine print. So read the entire policy BEFORE you purchase one. I was told that if a replacement had to be made, that it would have the same features but it may not be the exact model. If it had the same features I was okay with that. However, the real story is they will replace at a low cost builders grade and just give you the money. The money will not come in 30 days as they indicate in writing. On one occasion over 2 months and on another it is over 2 months with constant calling and emails. They always have an excuse. This happened on a microwave and a fan. Even when I have everything in writing. Here is a good one. My Casablanca Fan quit working (a $900 fan with many features). I asked for someone to come to the home at look at it. They told me, in writing, that it is more cost beneficial to just give me the $95 less the deductible. So I am getting $45. The fan os 2 of the 14 features. BEWARE

Select home warranty, the company is misleading, dishonest, collect your premium but fail to honor warranty