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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Steven was fantastic. He was quick, thorough, and gave me options. I feel confident in my purchase today!
Sam was my rep when I called to get a quote for coverage. He was awesome answered all my questions and gave me the best price around. Even gave me a discount for my husband being a vet.
Fred gave the company an incredible review and his presentation was very professional and helpful! Thank you Fred!
I spoke with Jonathan Sullivan and got the best deal available! This is superior coverage to that offered from American Home Shield and with the deal, it was about the same price.
Mr. David Walker, explained everything thoroughly without any pressure, and got me the best rate he could possibly receive. It was a pleasure talking to a person who is totally professional and non-pressure.
I have written to the BBB and others in regard to this company. DO YOURSELF A FAVOR, DON'T MAKE A MISTAKE AND BUY A HOME WARRANTY FROM THEM, They do not honor it and it will take months to get something as simple as a dryer fixed, which it never was and I cancelled the service so I wouldn't be out any more money. LOOK VERY CLOSELY at any of there trickster fine print warranty. You will end up not only paying the deductible but the monthly payment and then almost the entire repair. RUN, DON'T WALK FROM THIS COMPANY. You could buy into it anyway, and I'll be looking for your complaint down the road.
Very nice to talk to very helpful She help me with what I needed directed me to another person to take care of my problems the first one couldn't come out due to sickness with the flu hopefully someone will contact me soon
Josh Robinson did a great job getting me set up with my home warranty. I was worried about the expenses of unexpected issues with our new house. Josh helped me to get affordable coverage and peace of mind. Thanks!
I purchased a 5 year warranty through this company as it was cheaper than 2-10 home warranty and 2-10 raised their prices. I had an HVAC person come out and essentially tell me I need to replace my entire unit and there's no repairing an unit this old that it won't fix the problem. 2-10 would've replaced it, but Select Home Warranty only offered $500 and found specific language in his write-up that suddenly makes my HVAC unit ineligible. They thought it was an hydro HVAC system which it isn't, so whoever is reading the reports doesn't know much about the mechanics of these things. There was a long back and forth between the plumber and my home warranty company because my plumber was upset with how they interpreted his report. Eventually I just gave up since it was going into fall/winter.
Fast forward several months, I put in a plumbing claim on Friday and the plumber is here the following Thursday, I'm okay with that timing, but others may not. Ultimately we'll see what the plumber says and if the home warranty company denies any repairs for some unforeseen reason. If they do, I'm definitely cancelling. So the jury is still out for how I feel about SHW.
Prompt response! It was good to see they followed up on their promise to send out technician quickly thanks.
Thank you for your quick and thorough customer service! Chase Reynolds I appreciate you superb customer support. Best,
Agent was very helpful during my choice to join. I texted my request to have a my yard surveyed. I received a call soon
While have had a few hiccups with doing business, overall satisfied with service. However, having to put in 100 characters when I was able to make my review in less does not thrill me.
I had a very easy time getting the home warranty. Richard was knowledgeable about their service and very friendly. It made it easy to decide what I needed. Thank you very much.
The online site was easy to sign up, great rates, and easy to use! I also spoke with a customer service rep who immediately emailed my contract to me as requested, great service!
Good explanation about the plans and good deal, easy to understand the deal and fit in budget, will give 4 star to Abraham
I have just started my service with Select Home Warranty, the claim process is super easy. Waiting to get a response so this review is only on filing a claim.
Alan Sherman was very professional and explained everything very clearly. Was very pleased I bought the 3 year got 6 months free
Customer service very friendly and responsive to getting technician out to access the problem. Unfortunate that first one Daniels pluming came right out and collected his $75 and said he would have to get approval for parts but would only take 15-20 mins to fix problem once he got approval. 3 weeks went by as I called Daniels several times with same answer "I have to speak to Daniel but he is busy on another client call" etc etc. same excuse each time. Finally called Daniels again and was hung up on, called back and went to voicemails and left message. No return call so called Select and customer service apologized profusely and cancelled Daniels and is getting me another technician to come out and fix the problem hope they take Daniels off their approved list. Will be sending reviews on Daniels on Yelp as well next. Select was great. Larry Lucas
Good customer service, good price, lower service call fee, easy to deal with, I hope they keep the same customer service level when actual claim arise
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members