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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Select replied to my online claim and dispatched a repair company in less than an hour. Very impressive. I am extremely satisfied and happy with the customer service skills of this business.
I was able to get an additional discount by calling in and getting all my questions answered. This is the best home warranty company I have worked with
Overall, grateful that they have covered my issue (although I have not been reimbursed as of yet) but they have MANY steps to endure to accomplish anything! They have been pleasant and report that my issue has been covered fully but I have had to call them and be transferred around numerous times in order to get anything accomplished. Compared to other warranty companies i have been with, I would say its the same if not a little better to work with them. But it's taken wayyyy too much back and forth.
Every thing went smoothly and wait time on phone was short. He was very patient and attentive. Select Home Warranty is very professional
This is my first time going with SelectHomeWarranty and first impression given by their representative was 100% positive, very professional and detailed description and explanation of all the processes starting applying, filling a claim and renewing the plan. Hope to have a good cooperation for the upcoming time.
All I had to do was provide my address and model to get serviced. Customer service was fast and efficient.
I called Select Home Warranty about my AC/ Heat
And received a response within 20 minutes. Tech came out next day. So I was happy with response time. Now just waiting for results.
Thanks so much!
Just purchased over the phone so I can only comment on that process. Very pleasant and really helped to get me the best discount I could get.
Excellent personal help. Gave impression he cared about me. Very satisfied. He directed me to the best option for me and my situation and he explained each option in detail. Also, he answered all my questions about the policy and potential claims.
Keith
Still waiting on the status of my claim I requested a month ago. The email said to get in contact with someone to fix it. I thought that's what I was paying you guys for. Also Do I send the claims form before or after I have it fixed.
We have used Select Home Warranty for the last three home purchases. Our first home we ended up filing a furnace claim, a dishwasher claim, and a AC claim. All three were taken care of in a timely manner. The second home we never needed to use our warranty. And, now on home #3 we are filing our first claim after purchasing the warranty 5 months ago. I called at 11pm Central time and my call was returned in less than ten minutes. The CSR was polite and prompt. Thanks again!
Received call and email within 4 hours of submitting claim. Information regarding the process and timeframes for technician contact was great, answered most questions regarding the process. Waiting on contact, but very satisfied so far.
David walker was very friendly and knowledgeable. He did a great job at explaining what was covered and exactly what steps to take if we ever needed their service. The phone call was clear and concise. I'm excited to be with this company for the next years to come.
Representative Ben, was quite courteous and rather persistent. Ben was thorough and outlined all the benefits and all the systems and items covered by Select Home Warranty and at a reasonable, affordable monthly price. Thanks!
Great price for the coverage. I do wish they provided more details on coverage and specifics like what they cover when something needs to be replaced.
The people was polite and nice taking the report. Your tech. Quonset Bryson was very professional and nice he told me about the compressor and I was also there when he called you. So I would know what was stated by him.
We had an intermittent problem with the cooling in our fridge/freezer. I processed the claim by phone. A repairman came out the next evening- super convenient. He was very nice. In the end the cost of the repair was worth more than the value of the fridge. We will end up replacing it and get reimbursed for the value of the fridge, which was really low. That was the only not great part, but it was probably accurate for a 16 year old refrigerator. By far the best part was the quick appointment with the knowledgeable, friendly repair person.
Ray exercised Proper Profession work Ethics, Presented the company with Integrity and what it delivers. I explained my needs and limited resources as a Senior Citizen. Ray informed me of a great package that suits my needs. I read a few "negative" response from recent reviews posted this year(2020), I hope Select Home Warranty has taken the time to read and review their concerns or comments.and made some improvements. I'll be the judge to that when my time comes for service(s). Over all, Ray was cordial, helpful, attentive, and friendly; Great Customer Service etiquette.
I needed a repair person on a cold day and my furnace went out. I ended up calling my own repair man and didn't hear from the company's person for 48 hrs. Which is not acceptable in this kind of weather.
It took a month to get approval but I am getting reimbursed in full and I had a similar incident last year with the same outcome
Was able to speak to a custom service rep immediately. She set up a claim and I'm waiting to hear from the contractor. The lady was very friendly and professional. Well done!
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members