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SelectHomeWarranty

2.1

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SelectHomeWarranty Reviews Summary

The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.

This summary is generated by AI, based on text from customer reviews

service
200
value
200
shipping
37
returns
47
quality
185
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California
1 review
0 helpful votes
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Nice people!
April 21, 2020

So far very kind and helpful on the phone, best pricing after getting five other quotes. Never had a doubt I'd be going with them.

Date of experience: April 20, 2020
California
1 review
0 helpful votes
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Enrollment
April 21, 2020

The enrollment process with Select Home Warranty was super easy and customer-friendly. Let's hope that the service throughout the year equals in ranking.

Date of experience: April 20, 2020
Florida
1 review
0 helpful votes
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Extremely helpful
April 21, 2020

I could not be happier with my service and I will continue to use them for the remainder of my home buying.

Date of experience: April 20, 2020
Georgia
1 review
0 helpful votes
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New customer
April 21, 2020

I was very pleased with customer service. I switched from american home shield where all you get is the runaround.

Date of experience: April 20, 2020
Texas
1 review
0 helpful votes
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Good
April 21, 2020

Happy so far. Switching from American Home Shield so we will se how the first year goes. I won't take kindly to having a rate increase after one year.

Date of experience: April 20, 2020
Texas
1 review
0 helpful votes
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Very Helpful
April 21, 2020

I had a few claims from last year that were not resolved as of yet because, life happens. The ladies I spoke with were very nice and helpful! They gave me all my claim numbers and told me that I will be contacted between 24-48 hours. I will call until I get results! Thank you!

Date of experience: April 20, 2020
California
1 review
0 helpful votes
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Dishwasher issues
April 21, 2020

The representative was polite and thorough with giving me my policy number and claim number and stated he was sorry I was having problems with my dishwasher. His name was Pat. Very professional. Thanks

Date of experience: April 20, 2020
Missouri
1 review
1 helpful vote
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So far they are better than American Home Shield (which was THE worst!). I have only had to use them once and had to put that on hold because of COVID so the jury is still out as to if they are a good company or not. The service reps are usually polite though the last one was a bit of a fast talker. He did give me a good deal on a renewal, so I can't complain about that. Overall, I'm happy so far, but with reservations.

Date of experience: April 20, 2020
Tennessee
1 review
0 helpful votes
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Helpful information
April 21, 2020

I called and spoke with Ann. Since they cannot find a service technician to come look at my clothes dryer, they offered to have me find my own and re-imburse me. Ann was helpful answering the questions I had concerning a technician and the reimbursement process.

Date of experience: April 20, 2020
California
1 review
0 helpful votes
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This is my first claim with Select home. It didn't go smoothly at all as somehow communications were getting lost between them and the vendor. It took a number of tense phone calls until I got hold of Jeremy. He stayed on the line with me until we had a 3 way conference call going between him, the vendor and myself to verify they were finally receiving the work order. From there on out everything went very smoothly. The vendor they sent out, Door Pros, was absolutely top notch. Very professional and fixed my issue in a matter of minutes with no ups or extras. Although the experience started out somewhat rough, I'm very satisfied with the final outcome and somewhat relieved to know I made a good investment in Select Home.

Date of experience: April 20, 2020
Iowa
1 review
0 helpful votes
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Called and signed up after getting what we consider very reasonable price after checking with other companies.

Date of experience: April 20, 2020
New Jersey
1 review
0 helpful votes
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Informative
April 21, 2020

Agent was able to answer all my questions to my satisfaction. I previously dealt with another company and was very disappointed with their service. Hopefully, this will not be the case with this company

Date of experience: April 20, 2020
Maryland
2 reviews
0 helpful votes
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I only was following up on my new warranty contract to make sure my daughter received information if anything goes wrong while I am out of town.

Date of experience: April 20, 2020
New Hampshire
1 review
0 helpful votes
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Alec was informative and very professional. He's extremely proud of the endless services he was offering at the lowest rates. You could hear the enthusiasm in his voice as he gave me his personal cell number in the event I had any difficulties with SelectHomeWarranty. I look forward to full utilization of Select's wide ranging appliance coverage. From hot water heaters to wood stoves; SelectHomeWarranty will excel with people like Alec running the show.

Date of experience: April 20, 2020
California
1 review
0 helpful votes
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Received a great deal for a warranty plan that covers our pool/spa. Plus the online customer service was great with a quick call back by a customer service rep. I would recommend AHW to all home owners.

Date of experience: April 20, 2020
California
1 review
0 helpful votes
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Electrical Repair
April 21, 2020

I have had some difficulty getting Select to find and assign a repair person in my area. I finally had to replace myself garbage disposal for which they reimbursed me for the new one, I am still waiting over a month on them assigning someone to do an electrical repair of a light switch in my kitchen.

Date of experience: April 20, 2020
Texas
1 review
0 helpful votes
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Professional
April 21, 2020

Person I talked to was very professional and helpful. Hopefully I'll get the same kinda service when I really need it.

Date of experience: April 20, 2020
Minnesota
2 reviews
0 helpful votes
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Tom Brown was a very friendly and helpful professional. He explained the policy in detail and was not pushy in selling the policy. Si far... so good... Thanks for your support.

Date of experience: April 20, 2020
North Carolina
1 review
0 helpful votes
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Great deal
April 21, 2020

We were at a crossroad trying to make a decision on a home warranty plan. We shopped for a week and David came up with the best deal. I really can't review customer service and follow through on a claim as we haven't made one yet. I will post an addendum if/when that times comes.

Date of experience: April 20, 2020
New York
1 review
0 helpful votes
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Issue Resolved
April 21, 2020

I called into SHW to log a claim for a repair. The issue has been resolved, technical was great to work with.

Date of experience: April 20, 2020

From the business

FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.


selecthomewarranty.com
Mahwah, New Jersey, United States
+61
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