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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Talked to David Walker he was very outstanding and helpful in getting me the program I was interested in Thank you he was excellent will refer anyone to your Home Warranty
Submitting and following up on claims is very simple and positive. Been a customre since 2018 and will definitely recommend to everyone
Just got into this home warranty, had a great experience with customer service, So far so good. Have not had to call them out, hopefully they are is good as customers service was.
Like how they take care of business. What I paid for and got the service that came with the commitment. Thanks SHW
Everything with Alex was super crystal clear and concise. Never have had this pleasant of an experience with any other home warranty company before. Explained how things work, how the service will be provided, and what exactly to do to ensure peace of mind with my most precious investment.
I purchased the warranty June 2019, and just experienced an issue this month May 2020) and renewed to become effective July 11,2020, my claim was denied, I need to report in advance before renewing my policy. I've never experienced anything like this. Therefore, I'm cancelling the warranty in its entirey.
Decided to shop around for a new home warranty policy - did a little research and found that Select was listed NUMBER 1 with Consumer Reports. Did my quote online, then actually called too and was given an even better deal! Definitely happy and thrilled to have found them - looking forward to a long relationship!
I am generally satisfied with the response to my claims. Hence, I renewed the contract. Hopefully, the service is going to be even better.
I had made arrangements for my policy to be paid on the 3rd if the month. This morning I found my bank account debited on the 2nd. I called and Select made sure to correct this so my premium is collected to coincide with my pension payment. Accomplished in less than 5 minutes
The company you sent out was wonderful. I can't say enough about Scott Perry. He was 1 of the repairman I'm not sure of the other gentleman but he was also great. Even tho they couldn't fix my problem due to it being my septic. I still have to give them a thumbs up!
Thanks for making this a no-brainer! Best decision we have made! The phone service is great, easy, and quick!
I was very pleased with the call I received from Jordan. He was professional and efficient. He wasn't too pushy but offered lots of deals and made sure I was enrolled in the best policy for me!
Select should be first company you call. If you don't like select plans then good luck finding a better reliable company.
Chuy's Quality Air Conditioning was fabulous! Jesse was called to ask if he could come early! He was friendly, informative and super efficient. s.If this is an example of the Service we can expect - we will stay long term
Customer!
Ryan Boyd was a very good representative of Select Home Warranty. He very patiently answered all our questions and found all the discounts he could for us. The promptly sent us an email with all the information that we
Needed.
My experience with All Boro Plumbing was terrible. I hope that you have more people on your staff that represents your company in a more pleasant way. Unpleasant people give your Company a bad name. The Customer Service was good but the Sevice was unappreciated.
Customer service was excellent and feedback response good. Wait time for reaching the correct depart didn't take long.
There was no wait when I called and I spoke directly to a customer rep. He couldn't help me with my question so I asked to talk to a supervisor. He put me on hold and then the call ended. Pros are that he couldn't answer my question but he was willing for me to speak to a supervisor who could. Con is that he did not state his name when he answered the call and the call ended after a period of silence. I hope this was just a dropped call and nothing bigger. Will try again.
From the phone call to the purchase of my warranty, it was a positive, professional and affordable experience. Would definitely recommend...
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members