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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Petter was veryhelpful. He tried to give me different coupon and asked me to lock in on a long term rate. But I only want to test and find my own experience with your company. Also asure me that definitely you will do repair or replace. The replacement will be a like kind to fit in any built in space in my home.
I am over 55. I think ther3e was some kind of discount he gave me as well. So now I will get 14 months for a toal of 449.99 and plus tax is 464.99 with 75.00 of copay.
My experience was positive. I reported a AC unit out and I couldn't wait 2 days in 95 deree heat. I was allowed to use tech that works on the init.
The experience with this company has been satisfactory thus far. The representative on the phone was knowledgeable and helpful in selecting the policy we needed.
The representative was patient and kind. I was talking to her in a nosey van while driving down the freeway and I had to keep asking her to repeat her questions.
Friendly staff, easy process! Thanks for all the help and since it's a warranty I sincerely hope we don't have to talk for many months! Lol
Easy, fast, and not pushy at all! I was about to renew with my former company and luckily came across Select home warranty! It was about $100 cheaper!
Hope all is well with my new contract and looking forward to the peace of mind that comes with this contract...
Greg was very helpful and informative about the plan and benefits and terms of my home warranty
I am extremely satisfied with the sales person and would always recommend him
Was looking for a warranty when selling a house. Was very helpful on the phone and easy to signup with.
Just signed up today. I feel better for having a backup plan in case something fails. The representative was very helpful and informative.
Stephen was EXCELLENT! Suggested plans, went over coverage and was very patient. He was knowledgable, informative, courteous, professional, and offered discounts available we didn't even know about to get the most coverage for my homes! Very IMPRESSED.
After being a Sears warranty customer for many years, I am happy that I did research and found Select offered a better plan.
Thank you!
Signing up was easy. The man I spoke with quoted me $65 per service call but contract says $75 so that needs clarification but so far so good.
It was very easy to sign up. The agent was nice and informed to best help and offer discounts. I love that they said I would be able to use my own local bonded and licensed technicians if I chose.
I was very impressed with Jake right from the start! He was very knowledgeable and friendly and had all the answers to my questions. I am usually very skeptical with sales calls but to my surprise he was not pushy and gave me several options to choose from. I already referred him to my family and they are calling him tomorrow to sign up 2 houses! Thanks Jake!
I just signed up for the home warranty and spoke to a gentleman named Bruce. He was very friendly and knowledgeable on the services they offer. He even offered different plans and price points to earn my business not those pushy customer service reps. No I can't wait to update this review to let you if and when I actually have a claim how that went
When we singed up for the warranty that was actually was recommended to us by a friend we spoke to sales rep that basically told us you pay now and everything is covered after except the service fee for them to come out. I understand the contract and all the details are not possible to be discussed but i am in sales myself and always make sure to highlight most important parts of the contract verbally.We were short by 7 days to be fully covered to fix our washer because of 30 day policy after signing up and it was very frustrating.
Also the timing for the claim to be processed and the tech coming and first to check it out and then fixing it took almost 3 weeks. With 3 kids and 3 weeks not be able do the laundry is a lot! There's should be better way to process these quicker.
Not only was the quote affordable, the customer service was quick and friendly. I've had other warranty companies and this company beats them in price and customer service.
Haven't used the service just got enrolled in it. Will update when I submit my first claim. So far good!
It was a typical SHW discussion. They were quick to pull up my account and claim information. The claim was denied because they don't cover Freon leaks like other warranty companies.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members