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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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My master shower drain developed a leak and I filed a claim. Select was unable to get a technician to my home so I got my own and he got to my house he called them and they would not approve the work so they left. I was later told by other plumbers that Select is notorious for not paying claims thus stiffing repair companies... so after 1 solid week of waiting I was forced to repair it myself which was not a super big job but it was a covered repair. Now Select is refusing to pay the measly $150 amount that they EVENTUALLY approved the repair EVEN tho they were unable to secure a plumber. They tell me that I need to submit an invoice which of course I do not have due to repairing it myself. These people are lying snakes and use all foreign call center help the majority of those who do not speak English very well at all. STAY AWAY FROM THIS SHAM OF A COMPANY. They are not recognized by the BBB bureau either so you're basically out of luck. THIEVES!
This was my fist service call & I was on hold under 5 minutes. So far, so good. The rep. Was courteous & professional.
Process was quick and easy. My representative Zachary was extremely helpful and knowledgeable. Very pleased with the service I received.
I called to renew my coverage and 3 minutes later i was good to go. Had all my info up and ready to go when i called. Quick and very fast. No pressure to add items on i did not need. I will continue renewing with Select home warranty
Very curtious, effeciant and kind. Wasnt pushy or anything. Would recommend this company! They were very knowledgable, and answered all my questions. Only thing is they can only remind you of upcoming Bill's via email. I would rather have it snail mail...
Hello, I was most satisfied with the professionalism of Mr. Richard Zoneenee, representative, in explaining and assisting with best pricing for my plan. I must say, won't know "true experience" of my investment with Select Home Warranty until I submit a claim. After my claim experience, I will post a rating and "based on my claim and service experience" I will share with my family and others who are currently considering a home warranty. Thank you.
Spoke with Alex and explained the contract clearly, provided us all the details of the coverage and followed up with immediate email with the contract details and the coverage for review after we had signed up.
I inquired about switching contract from AHS to Select and was greeted with great customer service and Veteran discounts!
I was assigned someone to come look at our AC, after speaking with the person assigned they could not come for 3-4 weeks. SHW is supposed to be looking for someone else to service the AC so just hoping they follow through with someone that can come sooner.
I contacted them last night and they want to schedule appointment today. I was very impressed with their response time.
When I purchased my South Florida home in 2018, I had never known about home warranties. What a wonder!
When my air conditioning went out this spring, my SHW sent a technician within 24 hours!
I communicated my Claim 'online' and received a prompt reply with 'next steps'. Looking forward to a great experience, as this is my first claim with Select Home Warranty.
The process from submitting the claim to getting someone for looking at the AC was smooth. The partner company was also efficient to identify issue and resolve.
We called and were worked with immediately to help with our claim. Representative very respectful and pleasant
I have the platinum package and I'm so happy I do. I've had to use it twice and I saved so much money. I would recommend them to everyone.
After I opened a claim, I received a response within hours! So far my experience has been excellent
My first call in to set up my account was easy and very customer friendly. My questions were answered quickly and the process took only 10 minutes.
The website is easy to use and easy to sign up. Jeff called shortly after I signed up and made sure I didn't have any questions. So far so good.
Had a problem freeze. And got it fixed in 1 call. The agent was very friendly and listen to my problem patiently.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members