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SelectHomeWarranty

2.1

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SelectHomeWarranty Reviews Summary

The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.

This summary is generated by AI, based on text from customer reviews

service
200
value
200
shipping
37
returns
47
quality
185
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California
1 review
0 helpful votes
Follow Rodolfo G.
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I applied 2 days ago and received a phone call from Abraham, This representative shows me to be a professional in the way he conducted this business. He was very helpful, thank you.

Date of experience: June 3, 2020
Ohio
1 review
0 helpful votes
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Customer service
June 4, 2020

I had to call to report a claim for my kitchen sink. Both sides of sink was clogged. Mike was very helpful and professional. He took all the information down, repeated it to confirm it was correct. Then he explained that they would find a plumber in my area and send me an email with his name. Told me if I had any issues with the claim to call back. This is my first claim since I purchased the contract with Select in Jan. 2020.

Date of experience: June 3, 2020
Alabama
1 review
0 helpful votes
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First time I have had to use the service, so far requesting the claim and scheduling has gone very well.

Date of experience: June 3, 2020
New Hampshire
1 review
0 helpful votes
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My A/C stopped working and I called to file a claim. I spoke with a young woman who very quickly found my account, gathered all appropriate information and very clearly explained all the next steps. Fast and easy! I've worked with SHW for years and they have it down to a science!

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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SO FAR SO GOOD...
June 4, 2020

I just joined in February. All humming along well until June when both my DW and Washer go out. It's Corona virus so I've been using both appliances EVERY DAY, multiple times a day, probably more than I ever have. Will only speak to the submission process for claim. The on line was fine but since I didn't know how long it would take to process, I called customer service, who then took the claims over the phone and immediately issued claim #'s. Let's see how long it takes for a local provider to call and schedule an appointment and how the 2nd half of this experience goes. SO FAR, SO GOOD! I'm happy to have been able to file a claim quickly and easily and am very glad customer service picked up the phone. To be continued...

Date of experience: June 3, 2020
Colorado
1 review
0 helpful votes
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The representative was a well professional and friendly and explained the all available options to me before enrolling in to the plan of my choice and given extra discount me as well

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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It's so worth the monthly premiums and any time you spend on hold. Today I will pay $60 instead of $250 for my dryer to be fixed. They are always friendly and kind.

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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After repair person tried 3 times to fix my dishwasher, unsuccessfully, they refused to send a different person and refused to complete the repair, even though I paid the fee.

Date of experience: June 3, 2020
Iowa
1 review
0 helpful votes
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Though the phone calls and repeated emails were a bit much pushing for me ot renew, service on claims are quick and I like that I dont have to seek out a repairman.

Date of experience: June 3, 2020
Arizona
1 review
0 helpful votes
Follow Yossi G.
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Was looking for a better rate on home warranty and saw all the positive reviews with Select Home. Vey easy and painless process to enroll and great customer service throughout the process.

Date of experience: June 3, 2020
Georgia
1 review
0 helpful votes
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New Customer
June 4, 2020

I just signed up so I cannot review the actual service, but the salesman, Bruce Allen, was quite nice.

Date of experience: June 3, 2020
Utah
2 reviews
0 helpful votes
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Amber was a excellent, prompt, knowledgeable, Big shout of to here!@ thank you. I know that things will be drawn out - but hey I was treated excellent. Hopefully the repairs will be as wonderful

Date of experience: June 3, 2020
Georgia
2 reviews
0 helpful votes
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Plumbing repair
June 4, 2020

I contacted selecthomewarrranty.com with plumbing issues in my kitchen and two bathrooms. They scheduled a technician from Medley Plumbing to come to my home for the repair. They showed up on time, repaired two of the four issues, and we are currently awaiting parts and resolution of the two remaining issues.

Date of experience: June 3, 2020
Pennsylvania
1 review
0 helpful votes
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I just started service with this company. Hope they are better than others I have dealt with. Will see what happens with my first call.

Date of experience: June 3, 2020
Oklahoma
1 review
0 helpful votes
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I reviewed Select Home Warranty online before contacting them to sign up. While the agent that answered my call wasn't very enthused about taking my phone, I was however pleased with the plan that he offered me. I haven't had to make a service call yet, but I will be back to write my review on that experience when it's time. Also I would not that the email from the agent also has this statement "It was truly a pleasure dealing with you and if there is anything I can do for you in the future, please do not hesitate to ask." I think DEALING with someone sounds like that person was a pain to begin with. How about SPEAKING or ASSISTING, not dealing.

Date of experience: June 3, 2020
Pennsylvania
1 review
0 helpful votes
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Great help
June 4, 2020

I had a situation today with my washing machine and in just a few minutes I had my claim processed and email received that it is being processed.

Date of experience: June 3, 2020
Minnesota
1 review
0 helpful votes
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Great experience. Was given a lot of options and information and did not feel pressured to buy any service. He even tried to get me into a great deal for less!

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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Very well informed
June 4, 2020

The person I talked to was very courteous and knowledgeable. Gave me all the information I needed. Glad I chose your company.

Date of experience: June 3, 2020
California
1 review
0 helpful votes
Follow Muffidkhan P.
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I was looking for new home warranty services.

I researched online and Select Came no. 1 on the top 10 lists. I entered my information to get a quote and as soon as I hit submit, I got a call in less than 2 min. The sales rep was really helpful and explained the warranty really nicely.

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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The plans are competitive and comprehensive. Overall worth the peace of mind. Covers everything their competitors cover as well.

Date of experience: June 3, 2020

From the business

FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.


selecthomewarranty.com
Mahwah, New Jersey, United States
+61
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