Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SelectHomeWarranty

SelectHomeWarranty

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SelectHomeWarranty?
grey stargrey stargrey stargrey stargrey star

SelectHomeWarranty Reviews Summary

The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.

This summary is generated by AI, based on text from customer reviews

service
200
value
200
shipping
37
returns
47
quality
185
This company does not typically respond to reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Share Review
Report Review

First Call
June 5, 2020

Had my first issue and claim and the process was really smooth, very happy! The operator was friendly and helped me through the claim process.

Date of experience: June 4, 2020
Germany
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

Thankful I am a client. When the unknown hits it is awesome to have the peace of mind your going to have help to get back on track.
Thank you.

Date of experience: June 4, 2020
Pennsylvania
1 review
0 helpful votes
Follow Virginia L.
Unfollow Virginia L.
Share Review
Report Review

The telephone call I made to receive customer service information was handled very professionally. All of my concerns as a first time customer were satisfied by pleasant Select Home Warranty customer service representatives.

Date of experience: June 4, 2020
California
1 review
0 helpful votes
Follow tom n.
Unfollow tom n.
Share Review
Report Review

Sam, our rep was very informative. He guided me through the various plans and we settled on the right plan for us.

Date of experience: June 4, 2020
Germany
1 review
0 helpful votes
Follow Katrina J.
Unfollow Katrina J.
Share Review
Report Review

Rating
June 5, 2020

The customer service representative was prompt. And courtesy got me taken care of with no problems

Date of experience: June 4, 2020
Alabama
1 review
0 helpful votes
Follow J B.
Unfollow J B.
Share Review
Report Review

Patrick exhited a genuine desire to assist me. Additionally, he showed patience in allowing me to gather needed information.

Date of experience: June 4, 2020
Illinois
1 review
0 helpful votes
Follow THOMAS F.
Unfollow THOMAS F.
Share Review
Report Review

When I called, the customer service representative walked me through a multi-year plan to save me money.

Date of experience: June 4, 2020
Washington
1 review
0 helpful votes
Follow Raghu M.
Unfollow Raghu M.
Share Review
Report Review

New customer
June 5, 2020

I shopped around and found the good deal. It is easy to enroll and agent Bruce was nice. There are better deals for multi-year plans.

Date of experience: June 4, 2020
Colorado
1 review
0 helpful votes
Follow Bill C.
Unfollow Bill C.
Share Review
Report Review

Easy
June 5, 2020

Easy and responsive communication. Phones are answered quickly. Service representatives speak perfect English. Knowledgeable

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Terry F.
Unfollow Terry F.
Share Review
Report Review

No hassles!
June 4, 2020

We'd had a problem that required immediate service so I had to call a local company. I was pleased that Select Home Warranty gave no hassle in reimbursing us! That was a problem we had with our last warranty company.

Date of experience: June 4, 2020
Texas
1 review
0 helpful votes
Follow Steven N.
Unfollow Steven N.
Share Review
Report Review

Ac cooling
June 5, 2020

The home warranty representative was super nice and walked me through filing a new claim and told me what to expect I very much appreciated her during this hot summer.

Date of experience: June 4, 2020
Georgia
1 review
0 helpful votes
Follow April P.
Unfollow April P.
Share Review
Report Review

Excellent service
June 5, 2020

Great service and fast response! I love this company and there values. They are friendly and make me feel like my situation is the most important thing.

Date of experience: June 4, 2020
North Carolina
2 reviews
0 helpful votes
Follow Lisa G.
Unfollow Lisa G.
Share Review
Report Review

Abraham was very knowledgeable and friendly on the phone. He explained my options and offered additional options to save me the most money and get the best service. I signed up and prepaid for 3 1/2 years. Thanks

Date of experience: June 4, 2020
Missouri
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

Quick and Easy
June 4, 2020

I just signed up today. It was so painless! He was very friendly and walked me through the different ways I could save without being pushy or obnoxious about it. I'm saving ton compared to the last company.

Date of experience: June 4, 2020
Oklahoma
1 review
0 helpful votes
Follow Jon C.
Unfollow Jon C.
Share Review
Report Review

I was given a quote the same day after requesting it. I had a follow up call with a representative and he was very helpful and answered my questions thoroughly. I was my best option.

Date of experience: June 4, 2020
Virginia
1 review
0 helpful votes
Follow Sandra U.
Unfollow Sandra U.
Share Review
Report Review

Warranty Renewal
June 4, 2020

The associate spent time reviewing several options with me. We were able to renew our warranty with ease.

Date of experience: June 4, 2020
Maryland
1 review
0 helpful votes
Follow Ronika H.
Unfollow Ronika H.
Share Review
Report Review

Mr. Chase was very nice and helpful. He explain to me so i can understand it. He also went over different option and together we came up with the best plan for me. My plan starts the same day as my purchase so if my appliances broke tommorrow, they would get fix.

Date of experience: June 4, 2020
California
1 review
0 helpful votes
Follow Neetta R.
Unfollow Neetta R.
Share Review
Report Review

Customer service
June 4, 2020

Zachary Hemminger Helped me with my quote and sign up for new contract. He was very helpful, patient, and quick. I was very happy with his service

Date of experience: June 4, 2020
Pennsylvania
1 review
0 helpful votes
Follow Alacia E.
Unfollow Alacia E.
Share Review
Report Review

For each claim I have made. It has been a battle to get it covered. They make it complicated and difficult and usually find a reason to not approve a claim or to only cover it partially.

Date of experience: June 4, 2020
Texas
1 review
0 helpful votes
Follow Katherine K.
Unfollow Katherine K.
Share Review
Report Review

Customer service
June 4, 2020

I called to inquiry about the platinum plan and the sales associate was very polite and informative.

Date of experience: June 4, 2020

From the business

FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.


selecthomewarranty.com
Mahwah, New Jersey, United States
+61
See all photos