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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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We were shopping around for a new home warranty as our other is running out soon. The gentleman, Josh, who I communicated with was very patient in answering my questions and explaining the procedures to get service if needed. He was not "pushy" or a fast talker just going for a sale. And with this company working with us for payments we were very pleased.
Claims process was frustrating had to keep repeating my issue and explaining what I needed to the rep and due to language barrier made it even more difficult
We have had our home warranty insurance with another company, but found Select today. Called and spoke with Belinda Shul who found us a great deal, and gave us 2 months free. Will definitely recommend.
The repair contractor was prompt, knowledgeable and fixed my problem that same day. He would receive 5 stars. However I was disappointed when prior to him coming out I tried to discuss a concern with SHW and call kept getting transferred before I could even discuss my issue. Finally ended up with a rep who Had a language barrier and whose child was screaming in the background the entire conversation. I finally gave up. I will remain with SHW pending future interactions as Javier A/C provided exceptional service and was a local small business which I prefer to do business with
I have had a plan with them twice and both times i had great customer service who helped get a great deal. I have mot filed a claim but expext no issues if i do
I just purchased this coverage and after searching for the best coverage and the most cost effective price, there really was no one else that came close. They cover everything I needed plus had additional offerings to look out for when I decide to remodel. Will review again if I have to submit a claim.
The person I dealt with was very good in understanding my problem. She handled my call with knowledge as if I was her most important item at that time. She made sure before we got off the phone that my problem was taken care of and that I was sure the problem would be solved..
The sales reps contacted me immediately, and answered any questions I had - and even threw an extra discount in to help me seal the deal. This company was much cheaper than everyone else.
The customer service/dispatch agent was helpful and reassuring. I am awaiting connection with a technician, but I have received regular communication from the Select Home Warranty dispatch office.
Fantastic service and response time! The customer service rep I spoke with (Zachary) was very helpful, courteous and pleasant!
Customer service was clear, quick and got results over the phone. Just waiting for an email to get a local service representative to my home!
This was my first time having to use SHW for an A/C capacitor that went bad on a 2-year-old unit. Customer Service was easy to work with. The only issue I had was with the contractor SHW selected for the repair. When I called their number to schedule the repair, the person answered hello and did not provide the name of the company. I had to ask is this___? Just from talking to the contractor, they were not local and when I googled the location, they were like 2 hours away from me. As a result of the distance, they stated they could not get out to me until 2-3 days later (in this summer heat?). As such, I called and asked could I select a reputable company myself and SHW was very helpful in letting me know what I needed to do to get reimbursed for my costs. The only complaint is I wish SHW would focus on using local companies as opposed to just letting anyone bid on a project.
I love Select Home Warranty, I have never been more happy, service is simply the best. I have referred several people to get it. GREAT SERVICE!
Jake was extremely helpful and knowledge and answered all my questions and Concerns. I would highly recommend this company!
I was shopping around for a home warranty online. A rep from SHW called me and explained my options. The rep was very professional, informative and played a major part in my decision to buy a warranty from Select Home Warranty.
Jake Hill, my CSR, was very helpful and patient. He was knowledgeable and thorough. Very good experience.
I was happy with the call and with the service. Got the answers to the questions I ask. Thank you...
I was with AHS for year after I bought house. They raised my premium instead to reduce because I never called for service. After researched online I found Select Home Warranty which offer me less then 400 per year for 5 yrs plus 1 year free. They also reduce service call fee by 40%, love it. The Gentleman on phone is very professional and knowledgeable, I sold out to SelectHomeWarranty for next 6 years offer and hope i will get service that pay for without hassle and keep relationship for long time. I will come back to share my experience with all after get service call.
We are currently with another home warranty company and looking to make a change due to long telephone wait times and even longer wait times to have a service tech come out. SHW's customer service was excellent and we opted to enroll and pay the year in full.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members