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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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My fellow service technicians. If you like to work for free, fight to get your money due, never get paid, get excuses, get your claims denied, get your invoices lost in their system, waste a lot of time on hold trying to get authorization, dealing with foreign nincompoops at the SHW call center who don't understand English and the idiot homeowners who think you owe them something for a measly $45.00. Sometimes you even have to fight them to get that from these home owners cheapskates. You been warned. Go make real money elsewhere
I have just recently changed over to Select Home Warranty from the company I had been with for over 9 years. Raising my monthly fee another $10.00 a month was the last straw. I called SHW and was pleasantly surprised that I could get a better rate for the same coverage I had but then found out because I am a senior that I could get an even lower rate and a lower service fee for life. My coverage had only been in effect when I had a pluming problem and was great to know that I could call my contractor of choice once I called SHW to inform them of the problem. With my old company I had to wait until they assigned a contractor which was never the same one. I like dealing with a proven to me contractor that I know I can return to time and time again and know I am going to get the quality work I expect. My Repair, My Way. Thanks SHW for allowing me to do it my way.
I'm a courant member of Choice home Warrenty and they are so unprofessional, won't return calls are refusing to fix problems they have created. Plus I've paid $300 over my service fee.
Very friendly and helpful staff would recomend have me all the info I needed and gave me a good price def if you don't have you should
Going through the home buying process we selected SHW. With all the paperwork involved in buying a home, they made the process quick and painless. I hope when we need service, we can expect the same. Disclaimer: I am writing this review for one free month of coverage.
I have contacted customer service twice and have gotten prompt, courteous service on both occasions.
Though understanding trying to get more sales from a customer there was an overload of sale pressure at the get go.
However seeing overall reviews I am happy with the price and wait to see how future experiences will be.
I was pleased with the way everything was explained to me representative was courteous I understood him
I was notified by Select Home Warranty about my policy update. I am very pleased with their professionalism.
Customer service representative were courteous. I hope this company is better than what we've had in the past.
I was on the phone with the agent for about 5 mins and got everything done. He emailed me the info right after we got off the phone. Of course I did a comparison of the top 5 home warranty companies and found this one to be the cheapest with similar coverage.
I havent used them for anything yet so this review could very well change but so far so good.
My questions were answered and I was given information about the plans available. I think i was given The best plan for my situation.
Called a customer service representative for repairing a garage door opener and the rep was very knowledgeable, courteous and responsive in answering any questions I had about the claim. Received an email in a short time summarizing the service call with pending details on a specific time for a technician to service the garage door opener. Great experience so far.
I call customer service. Only two minutes someone pickup and give me a number and wait for email for service. That easy.
I have been very impressed with the outstanding customer service of SelectHomeWarranty. Compared to my prior warranty service, they are so efficient and responsive. I never thought a warranty company could be run so effectively. I highly recommend them to anyone looking for a warranty coverage company.
I am happy to have Select Home Warranty. They have been prompt with my calls for service. I wish they wouldve authorized a little more money for the reimbursement of the garbage disposal. I am still happy for the $75 towards a purchase of new disposal.
The rep took his time explaining all coverages under each type. He was not pushy like other sales reps I dealt with. He knew his product and I am very happy with my purchase. Much cheaper than others and they are one of the leaders in home warranties.
Easy to understand the contract, the sales person was knowledgeable, the signing up process was easy,
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members