SelectHomeWarrantyReviews 955

This warranty company has been the worst to deal with. I had a pool pump issue. They made me pay the pool repair man in full and I'm still waiting for my reimbursement. Then my ac went out on a weekend. They couldn't send someone to help me. It was 105° outside so after calling 5 times that day trying to get my repair approved they told me that department doesn't work on the weekends so if I wanted to pay the man myself I could but they couldn't guarantee they would cover the full cost amount. Turns out they won't pay anything because I didn't wait the 3 days to finally hear back from the approval department. So I would have been without ac for 3 days. It was 90° in my house and all they can say is sorry that's our policy. They don't care about customer care whatsoever. So if anything goes wrong with your house on the weekend just forgot having the warranty company pay for it. I called to cancel but they said if I cancel before I get my reimbursement check from my pool repair they will not give me that money back or send me a check, so they will just keep my money. What a joke of a company.

I spent over 800 dollars for a two year warranty.

In the last year I asked for my plumbing, refrigerator to be fixed and for my air con to be checked.

Only did i get the plumbing checked. And, I had to pay up front for both service call and repair. Plus wait online for 2.5 hours of time to get the approval. So the repair company had to return. Otherwise I would have been charged an hourly for having the repair man wait. He left after 45 minutes of being on hold.

I can go on and on. Suffice it to say, I still not have the air con or refrigerator issue taken care of after two weeks of dealing with this company. They even referred a supplier and had me call to schedule an appointment with a COMPANY THAT DOES NOT DO BUSINESS WITH SELECT HOME-----!

Had The Platinum Service Plan for four months, called in a claim for a dripping shower and was told I was not covered. They said they would cover it for another 49.95 a year so I told them to add the 49.95 Fixture coverage and send out a plumber and then they told me, we will be happy to take your money but we will not fix the drip in your shower because it's a preexisting problem. When I ordered the service I was told that I had the top coverage. This is a scam as far as I'm concerned, I canceled the service and called a Plummer. Don't waste your money!

Paid 1394 for 3yr contract which they breached and did not fufill thier end of the contract. I paid 45.00 for a repair tech to come out who diagnosed issue with dryer. Weeks went by and then select home warranty stalled and did not authorize repair even though tech told them the cause. I spent months chasing them. Then my refrigerator died. Sane thing all over again. I then requested cancelation of service due to breach. They sent me a chk for 24. 00. 1 and a half year left on contract at 1400 is not 24.00. They will deny service, delay and lie. Do not use this company

Select Home Warranty has terrible customer service. My AC stop working and I called them for service. It took 48 hrs before they assigned a company called Action Services. (Never heard of them). I called the number and this guy with a work truck came the next day. I have a Trane AC unit. He had no idea how to work on it. He said all AC units are the same. He said he will come back the next morning@ 10a after he reads up on unit. He said he will change out the thermostat. Guess work. He was no show the next day. Called Select and they said they would reassign to some1 else and would take another 48 hours before I would get another technician to call. I told them I would call my own technician. They said I could do that but my tech would have to call them before he works on system. I called Michael & Sons. They ck inside unit and saw alarm lights. He said sys had been knocked off line perhaps by power failure. He called Trane sys to assist in resetting system. I called select to approve before and was on hold for 45 min. No 1 ever picked up. I filed claim and receved an email from select it was approved. Its been 2 weeks ago never heard again from select. Called Select and they said their claims dept had to send a RA form for me to fill out. Nothing. I don't expect to receive it. I told Select about their sent tech from Action Services and they said they will put a note on claim. Select is terrible. They have no intention of paying any claim. Their own tech was getting ready to take them to the cleaners for either bogus work or they were going to deny claim. This is not a warranty to have.

I had a good feeling about Select for a long time. Then On the 29th the day after I wrote a review, I needed my Select Home warranty and They could only find one (1) air conditioner company to come and Service. I called them and was told No Can Do. It will cost more for me to come out and I am not sure when I could get out there. We had already been without Air conditioning for 2 days. Well, I had spent all morning on the phone, I was HOT. I canceled it all.

We chose to work with Select Home Warranty based on their positive reviews we read. We purchased a full home warranty plan one year ago to cover our entire home. A few months after purchasing the plan our heater broke so we contacted SHW for coverage. They sent a mechanic to look at the unit who had no understanding of the issue. We decided to call another professional heating service provider who fixed the issue quickly and charged less than SHW. We tried to get a reimbursement from SHW which took two months of back and forth and only happened when I threatened to cancel my service with them. After 3 months, we had another issue, this time with the A/C. We called our technician again who came to fix the issue. We sent the statement to SHW for reimbursement only to be told that this wasn't covered under the warranty, despite it clearly being covered. Then, last week we had another issue with a leak in our water heater. Again, we called a professional plumber who came to fix it the same day. When we sent the bill back to SHW for reimbursement, they again told us this wasn't covered because leaks with water heaters didn't qualify. After three consecutive cases, it's clear that SHW is running a scam and not reimbursing for services that are clearly covered under their policy. The representative will speak very nicely with you but make sure there are no results at the end. Stay away from this company if you want quality home warranty coverage.

I honestly don't have any more time to give to this company, so I will keep it short here and move on.

DO NOT PROTECT YOUR HOME WITH SELECT HOME WARRANTY!

I had two homes with them protected for 3 years and had to cancel both after a year when I realized nothing is going to change with them. They will give you more headaches than peace of mind when it's time to filing a claim or reimbursement.

Worst off, it that when I called to cancel, they kept hanging up the call on me, I had to call multiple times, they refused to disclose my refund balance and said a billing agent will follow up with me later. Long story short, they tried to steal my balance to force me not to cancel, but it was not worth it anymore so I still canceled.

Always thought that home warranties were a fight waiting to happen. I had one on a previous home with the big guy and everything from extra costs to changes are an issue. With my new home I went with Select Home Warranty because they were cheaper. I had a problem with my air conditioner and notified Select. I was quickly scheduled with a local 5 star rated company. Yhe next morning by 9 am the problem was repaired. My house is cool again and the service fee was $45, the other company was $125! I was notified by text and email every inch of the process. The whole thing could not have been handled any better. Save money and get better service is a win win situation.