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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Got it done but not clear as to how I'll be reimbursed As I needed to find and use my own vendor and pay them directly.
My repair and claim experience was great! Job well done! I will stay with select it is cheaper and they do a great job with finding the right repair company to get the job done in a timely manner!
It takes too long to get a ok from select home warranty work man goodI would recommend my neighbors and friends about your company which is good. I don't know more to say I hope the work is done properly and real soon
I called SHW with a claim for a leaking faucet, broken garbage disposal and leaking toilet. I received their response to my claims. They are in the proceedings of finding ne a plumber for the faucet. Their research found that I was entitled to $75.00 to replace my year old garbage disposer. I have to buy a new disposer and send them the receipt and be reimbursed. I have to find and pay a plumber of my choice to install the disposer. The toilet is not covered.
The sales people and customer service reps are very knowledgeable and friendly. If everything continues the same, it will be a great experience.
Representative was extremely helpful in getting me into the correct plan and accounts. He was also very patient and knowledgeable about all questions I asked.
The representative I talked to was very helpful but also hard to understand. I had to have her repeat everything. I am now waiting to see what kind of service I get. Then I will rate over all.
Call to put in a claim, did not have to sit on hold for to long. They just took the warranty information & will send out an email to let us know what company will be out to services our home.
Initial call to purchase warranty was smooth. Best deal in comparison to other top rated firms. Will review again after a service call, if needed.
The rep was very friendly and provided explanations of my questions. He emailed me the quotes and explained me the benefits of paying upfront.
I was trying to get finish my contract application online, did not load, Mo customer rep called and finished it up with me. He offered me more (coverage and discount) when we talked. Thank you.
I called to get my icemaker repaired, and was told it wasn't covered under my current contract, but that I could add it for $39.99 annually, which I am going to do. I feel it's worth it, and glad to have the option to get this added at a reasonable fee!
The agent was empathetic and quick to get the work order out. We had a tech in our house within 24 hours fixing our AC. The tech was extremely professional and knew exactly how to fix the issue right away. Our AC has been running great since then.
Provided a thorough review of plans and Offered applicable multi year discounts. Looking forward to evaluating overall service when needed
Sales process was good. I have not used the actual warranty so can not say much yet. They have promised if I am unhappy i can cancell any time.
The representative I spoke to told me all about the plan and what he could add at no extra cost. He gave me a quote and then offered extra months at no extra cost. Then he offered me a better deal if i paid for the 5 year contract upfront. Plus I got a free year ontop of the 5 year contract. He was very pleasant and sounded like my relative! He made me feel at ease and confident in all he said. He won my trust and I signed for the full term.
Confusing website, but good customer service on phone. Answered all my questions and explained things well.
I contacted customer service about my plumbing problem. They explained the policy and told me it could be about 24 to 48 hours before I could get someone. I called back told them I had a handicapped. Husband and needed the problem fixed ASAP... They gave me another option and I was pleased
Usually a timely response, very helpful when things go wrong. It is very important to have a home warranty to save time and money when needed
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members