SelectHomeWarrantyReviews 955

It is holiday season. I did research for home warranty company and found out select home warranty is higher rate than other. When I call up the customer service line I talk with a very professional sales gentleman. I get 3 and half years deal instead of one year deal. I am happy for his nice service.

DO NOT BUY THIS, you will regret it. They would decline most of all your repairs, would lie about paying service calls and then you will have to cover the cost.

I submitted a claim to have a cooktop repaired 1.5 months ago. Select is yet to schedule a service provider to even evaluate the issue. In addition, I am being asked to find my own provider. One one the main reasons I purchased a warranty was for the company to provide this service. Highly dispointing.

Water heater burst-paid $0. Don't cover leaks. Cost $1300
Washer stopped-paid $225. Depreciated. Cost $745

The WORST Home Warrenty Company EVER! I should have just lit $550 i paid SHW for this policy. 2 items needing repair, 1st one in September was never taken care of. Now 2nd claim, they now say they don't cover outside hot tubs. 3rd frig leaking, have had to call now a 4th time to get leak fixed before leaving for holidays and over a week later, I'm actually on hold to find out again why no one has contacted me to get this serviced. All SHW offers is for ME to find my own repair person, but SHW only allows up to $100 & requires authorization for anything more than that. The sales rep Jake that sold me this policy in January 2021 lied & or misrepresented their service and what was covered. He was told it was an outside hot tub, told our heating & ac was Split HVAC units. Oh, yes, that's all covered & you'll also get roof leak repairs and 14 months for price of 1 year. I'm NEVER allowed to speak to a manager, I just get how SORRY they are & they'll escalate our service request. Plus on top of that, i don't think I've ever spoken to anyone in the USA. I will NOT be renewing my contract with this horrible company. Excuses constantly & no resolution. DO NOT BUY A HOME WARRENTY PLAN FROM THIS COMPANY. Save yourself the grief I've been thru and still going through with them

A few days after I bought a 1 year warranty which I cancelled after the Nextdoor app stated that this is the worse warranty that you could ever have. I was given a cancellation code but after three weeks I did not receive a refund. In the meantime I bought another warranty but Select refused to refund my money. They somehow managed to convince me to purchase a three year warranty instead, at a discount. I was also told that my first service call would also be waived. I set up an appointment and confirmed about the waiver.
When the tech arrived I informed him but he was unaware of that. He called in and they informed him that I turned down the free service call which did not make sense to him so I had to pay the sixty dollars. When I called in they tried to convince me that the next service call will be free but I really don't believe these unscrupulous people. This refund claim was given three different case numbers. They have no system. To add insult to injury they did not cover the repairs because I have copper wiring and it needs to be a flexline in order for them to cover it. Really? These guys don't cover anything that they their contract promise. They find some loophole not to cover your claim.

They will give you great offers over the phone but they will never send you their policy and contract till you pay them. After you pay and spend over 30 days you will start losing your money! If you have something broke down they will charge you $60 detectable, they will reimburse you with less than 1/2 of real Item cost. If you try to talk to them they will waste your time and won't pay you a penny extra. If you try to cancel they will take the reimbursement amount + $60 detectable + $75 cancellation fee + $1.38 * number of days you been with them + charge you for technician fee which they sent to you + whatever they can over charge.

Just stay away with these scam people! I had to dispute the transactions through my bank and that will take up to 90 days to collect what these people stall from me.

They don't cover your repairs. They say they will fix your toilet. The they say they don't cover If the Plummer has to move the toilet to see where the leak is coming from. Then they have the Plummer tell you that it will cost you $400 to move. That is after you gave them $75 before they will do anything.

This was my first claim with them. I canceled the policy and they are refusing to with me know when I will get my refund. Check the BBB before giving them your money. You will have hell getting it back. Their good reviews relatives or a paid service. There are 3,000 complaint on the BBB. Do not trust them.

My microwave oven gone faulty and person came for inspection.It's been 3 weeks of continuous every day follow up since then. Every time they say they didn't recieve inspection report from GE person and issue will be resolved in 48 hours or they will call back. They are not connecting to any superior also. Please let me know how to resolve this issue.

I have found SelectHome Warranty to be very responsive and they do their very best to work with my individual circumstances. The contractors they refer to me to help with my claims are also very responsible and very capable. Such a pleasant experience to work with this home warranty provider!

Please please do not get their services. They are very nice during sale of their service after that they have all excuses not to cover your repair. Do not trust 5 star rating from other websites.

Well, everybody knows that insurance matters a lot especially in case of home insurance. I believe that every human being who buys a new home or any kind of accomodation should visit special insurance companies right away in order to keep calm and never bother about some unpleasant situations. I acquired a new home and decided to take out an insurance because for me, safety of my house prevail over other things. So, I applied to this company and they provided me with all conditions concerning the process of taking out and insurance and I took it out quite fast. Great company with real professionals.

First, my garage door stopped working gave technician $75 who tried to get me to replace doors for $2-3 thousand dollars. Select offered me $150 I'm still waiting on 30days later so they can get another payment deducted my bank. Second air conditioner needed a part they would not cover. Third my heating stopped working called in claim they sent Sears technician who says he couldn't fix after waiting about five days cold home said they would send another tech…still waiting…I tried to cancel contract told me I would not receive $150 that's due to me. I'm canceling ASAP after check arrives. They lie a lot. RIP-OFF COMPANY DO NOT PICK SELECT HOME WARRANTY! 0 stars recommended

Select Home Warranty is a scam, they find loop holes to deny your claim. I waited a month to be serviced for my refrigerator just to be told claim denied. Select home warranty needs to refund me all my money for the last year. I could've saved money for a rainy day and had enough to buy me a refrigerator. Customer service in quality (Ron) was very unprofessional and basically laughed at me. I would not recommend this company. Please do your research on warranty companies. The ratings are not authentic.

The representative was very informative and knowledgeable. Thank you so much for assisting in easing my mind.

Bruce did not evade my questions and had all the information I requested in answering my questions. He found the best options for my husband and I, who are on a retirement fixed income. He was not pushy and followed through. I learned the warranty is completely transferrable, either to new owners if we sell property or we can take it with us to another home we buy. We got the 5 year (6th year free), which locks in our rates forever, and locks in the service call rate. The service call rate is also lowest available.

When we purchased this policy we thought we would have been taking care of. In the heat of summer are A/C unit broke down and we didn't have a way to cool down. We trusted our home warranty who ended up not helping us and scamming us out of our money and we had to come up with $2000 to fix our unit ourselves. Please do your homework like we should have and don't use this company.

We purchased a 3 year contract with Select and when we needed service 7 months into the contract they had no contractors to send. We had to find and pay our own contractors. We have yet to be reimbursed for either call and one was two months ago. One was an electrician, the other was a heating & cooling contractor when our 20 year old HVAC unit stopped working due to the compressor being shorted to ground. The contractor recommended the unit be replaced because the HVAC was so old and the r22 refrigerant is no longer made. A temporary repair that might give us 6 more months of service but then would need to be replaced anyway would cost nearly $5,000 while a new HVAC would cost $9,500. Alvin from customer service told us Select would give us $650 towards a new HVAC unit on 9/9/21 but Select never gave us this offer in writing even though Alvin said we'd receive an email stating this in a few hours and we had accepted the offer. Don't waste your money with this company. Managers never call you back and customer service is non-existent. The prior auth department is open from 9am - 4pm but we have called at 11:30 am on a weekday and were told it was "after hours" for them. I plan to cancel this useless home warranty plan.

Filed claim online…no response. Called…voice message says to file claim online. Refiled…no response other than email. Now several weeks with plumbing issues. Call and am told they will expedite. Get an email saying they need to contact me. Call and get told to hire my own plumber and submit a claim to get reimbursed. I am already out of pocket for a multi year warranty that I paid up front to gain a discount! Escalated and requested refund from Kelly today and she still wants me to wait for dispatcher to find a plumber. Now I feel I may have to sue to get my money back! Horrible customer service! Buyer beware!