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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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France
1 review
0 helpful votes
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Annulation Abonnement
January 29, 2024

Envoi de mai et annulation immédiate: rapide et Efficace!

Date of experience: January 29, 2024
Canada
1 review
0 helpful votes
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Fraude
February 5, 2024
Updated review

J ai pris un abonnement a 19,95$.vous avez pris 34,44$.canceller mon abonnement, vous avez pris quand même le mois d après,44$,pour me rembourser seulement 19,95$. Et encore 2,00$cette fois

Date of experience: January 29, 2024

Refund half of what Washington tken
January 4, 2024
Previous review

Quick refund but only half,now il have to complain to my crédit card

Date of experience: December 28, 2023
India
1 review
0 helpful votes
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Lightning fast
January 28, 2024

Superfast resolution. First payment processor in 10years that was so straight forward with claims and resolution

Date of experience: January 28, 2024
Ireland
1 review
0 helpful votes
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Shocking service
February 4, 2024

It is disgraceful that you think you can deduct payments from a person's account without authorisation AND refuse to address the issue when it is raised with you.

You still owe me a refund for last month. AND You have presented for a second payment today even though I have TOLD YOU I AM NOT SUBSCRIBED FOR ANY SERVICES

Date of experience: January 28, 2024
Kentucky
1 review
0 helpful votes
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Nothing was resolved.
February 4, 2024

I haven't heard anything back after my initial reply to your email. At the end of the day I cancelled my subscriptions in plenty of time not to be rebilled

Date of experience: January 27, 2024
Colombia
1 review
0 helpful votes
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Unsubscribe
February 3, 2024

I want to cancel my subscription, so that my account is no longer charged. I never authorized a second charge.

Date of experience: January 27, 2024
Tennessee
1 review
0 helpful votes
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Flagged me for fraud
February 3, 2024

I tried put my card information in and it kept declining I didn't know it was 22 dollars and I only had 20 on my card the first time it declined was because I didn't warn my bank so they thought someone was trying to commit fraud whole time it was me I'm trying to create a new account if y'all can help me please it would be appreciated

Date of experience: January 27, 2024
Germany
1 review
0 helpful votes
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Great customer service
January 27, 2024

Everything went great with customer service. Very quick response.

Date of experience: January 27, 2024
Texas
1 review
0 helpful votes
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No
February 2, 2024

Muy mal experiencia no me ayudaron todavia estoy pensando por qué quitaron mi anuncio, si me pueden explicar se los agradecería

Date of experience: January 26, 2024
Sweden
1 review
0 helpful votes
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Unathorized charge
February 2, 2024

Charged wrongly and refused a refund, very dissatisfied

Date of experience: January 26, 2024
Colorado
1 review
0 helpful votes
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Quick and Easy
January 26, 2024

I emailed customer service to cancel a recurring charge and heard back within 24 hours that it was completed.

Date of experience: January 26, 2024
Florida
1 review
0 helpful votes
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Great communication
January 25, 2024

Very helpful with an accidental charge! It was super easy and very responsive reps

Date of experience: January 25, 2024
Texas
1 review
0 helpful votes
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Billed twice
January 25, 2024

I was helped immediately and responded to stating I would be getting a refund. All happened in the same day. Made me very happy. Thanks! :)

Date of experience: January 25, 2024
Canada
1 review
0 helpful votes
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Quick service
January 25, 2024

Fantastic response time and refund processed promptly

Date of experience: January 24, 2024
Australia
1 review
0 helpful votes
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Good
January 24, 2024

Like it@$$#$ should people involved ll@$$_ 💕😘 luv the tricks

Date of experience: January 24, 2024
Finland
1 review
0 helpful votes
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Cancellation
January 24, 2024

Fast and efficient! :) Everything went smooth when I wanted to cancel the subscription.

Date of experience: January 24, 2024
Germany
1 review
0 helpful votes
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Fast Problem solved
January 24, 2024

I was really positive surprised as my problem was solved within a short period including my money back on my bank account! Great service!

Date of experience: January 23, 2024
Italy
1 review
0 helpful votes
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Pessimo
January 31, 2024

Profili falsi e niente di vero. Foto di profili presi da siti porno. Insomma solo un modo per rubare soldi.

Date of experience: January 23, 2024
Utah
1 review
0 helpful votes
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Listened to me
January 23, 2024

I requested to cancel a payment that went through. And they were very quick to respond and help.

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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Excellent Work
January 23, 2024

I requested a cancellation and within minutes I heard a response back. They are fast and efficient!

Date of experience: January 23, 2024