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Segpay

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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Germany
1 review
0 helpful votes
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Kündigung ABO
February 4, 2024

Zahlungsabwicklung und Kündigung des ABO's sehr zuverlässig!
Erklärungen zum ABO sehr gut und verständlich

Date of experience: February 4, 2024
New York
1 review
0 helpful votes
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Refund
February 3, 2024

Very cooperative, they made an effort to solve my problem quickly.

Date of experience: February 3, 2024
NL
1 review
0 helpful votes
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Good service
February 3, 2024

Did not expect such good service. I was helped with my problem fast.

Date of experience: February 3, 2024
Ireland
1 review
0 helpful votes
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Excellent Service
February 3, 2024

An excellent website which made it easy to access and select the options.

Date of experience: February 3, 2024
Ohio
1 review
0 helpful votes
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STILL UP IN THE AIR
February 2, 2024

My experience with Segpay, as of today, has been noteworthy in that Segpay responded in a timely fashion as well as cancelled a couple of transactions which I had requested be cancelled.\However, as of ftoday, the monies have not been returned to my PayPal accounnt. Once this happens, Segpay will receive a memorable rating...

Date of experience: February 1, 2024
Michigan
1 review
0 helpful votes
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Awesomeness
February 1, 2024

All was great. They helped the best they could so grateful.

Date of experience: February 1, 2024
NL
1 review
0 helpful votes
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Problem solved
February 1, 2024

The deduction made was not clear to me because of a very obscure description that did not ring any bells. Provided with code and invoice number it was switly cleared up. Posting a review through the other link I got proved impossible, cannot use my postal code and phone number, probably because some idiot doesn't understand the global economy and international codes and phone number.

Date of experience: February 1, 2024
New Jersey
1 review
0 helpful votes
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Satisfied
February 1, 2024

The service was amazing and understanding. Told me that my refund request has been accepted and my money will be back in 10 or less business days. Thank you so much.

Date of experience: January 31, 2024
Texas
1 review
0 helpful votes
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Took to long to get back to me
February 7, 2024

I tried canceling after a week but heard nothing back so I got charged for 2 other weeks after that until I had to lock my card to stop getting charged

Date of experience: January 31, 2024
France
1 review
0 helpful votes
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Rapide et fiable
January 31, 2024

Traitement de la demande très rapide, réponse adaptée, service courtois et fiable. Rien à signaler, c'est parfait.

Date of experience: January 31, 2024
Germany
1 review
0 helpful votes
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Purchase ID
February 7, 2024

Hello,
My experience is very bad!
I`ve purchased "TMW" on Jan 4th for 30 days using paypal and my email address, but I didn`t receive a confirmation mail with my purchase ID. I`ve sent you two emails asking for this ID, ticket #CS*******.
I can not cancel my subscription without my purchase ID! Have I made a mistake?
Kind regards

Date of experience: January 31, 2024
GB
1 review
0 helpful votes
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Useless
February 6, 2024

Emailed to cancel my membership but you still took money from my account

Date of experience: January 30, 2024
Austria
1 review
0 helpful votes
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Service ok
February 6, 2024

Service ok; would be great if content would be more.

Date of experience: January 30, 2024
Washington
1 review
0 helpful votes
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Needed help cancelling subscription
January 30, 2024

I was unable to locate the subscription using the two items process, primarily because I didn't realize the e-mail being requested was the one tied to my PayPal account (which I used to pay for the subscription) and not the e-mail I used for the actual account. The CSrep clued me into this fact and I was able to get in quickly.

Date of experience: January 29, 2024
California
1 review
0 helpful votes
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Not happy
February 6, 2024

This site charged my account without my approval in which it took money from my PayPal account that's connected to an empty account on purpose. By this unauthorized charge, it put that empty account upside down charging an additional $29 fee on top of the charge. I asked for a refund in which it was given but didn't receive the funds to cover the fees that occurred due to the unauthorized charge.

Date of experience: January 29, 2024
California
1 review
0 helpful votes
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No refund
February 5, 2024

I had canceled this service months ago but was still being charged. I requested a refund but just got a cancel

Date of experience: January 29, 2024
Massachusetts
1 review
0 helpful votes
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Ok, but...
February 5, 2024

Customer service response to individual billings for unwanted subscriptions (which are horrifyingly easily to accidentally create, but I guess that's the business model) is satisfactory, but the first two times I contacted them, I asked for a list of all my subscriptions under the same email so I could review what happened, and I never received this.

Date of experience: January 29, 2024
France
1 review
0 helpful votes
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Annulation Abonnement
January 29, 2024

Envoi de mai et annulation immédiate: rapide et Efficace!

Date of experience: January 29, 2024
Canada
1 review
0 helpful votes
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Fraude
February 5, 2024
Updated review

J ai pris un abonnement a 19,95$.vous avez pris 34,44$.canceller mon abonnement, vous avez pris quand même le mois d après,44$,pour me rembourser seulement 19,95$. Et encore 2,00$cette fois

Date of experience: January 29, 2024

Refund half of what Washington tken
January 4, 2024
Previous review

Quick refund but only half,now il have to complain to my crédit card

Date of experience: December 28, 2023
India
1 review
0 helpful votes
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Lightning fast
January 28, 2024

Superfast resolution. First payment processor in 10years that was so straight forward with claims and resolution

Date of experience: January 28, 2024