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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Horrible. Way to many extra steps to cancel an active subscription and was charged for one I didn't create. No idea if it's being fixed. This whole charge network is a scam. Please remove everything my accounts.
Fast Response and Great Communication. They made sure to keep me up to date on what was happening.
Horrible, first off I didn't sign up for whatever this is last year I cancelled wasn't refunded ok…. This year I'm charged AGAIN, and told they cancelled again but no refund AGAIN. WTF IS THIS FOR ANYWAYS AND HOW DO I GET IT TO GO AWAY
I have claimed a week ago that € 7,49 were debited to much from my account, and I have not received the returned payment yet.
.
I told you clearly that the subscription I wanted to cancel was Sextury. Com
You canceled my subscription that I had already paid for 1 year, I want it back.
In more than 7 emails I told you calmly damn
Fue una atención buena y rápida y se pudieron resolver mis problemas
Aż 3 gwiazdki a nie jedna i to tylko za szybkość reakcji na moje prośby. Jestem starszym człowiekiem i potrzebuję bardziej szczegółowych informacji w temacie obsługi stron internetowych a Wy myślicie że jak sami wiecie wszystko w danym temacie to inni także to wiedzą. Ja wiem że mam zbyt wiele kont ale jest to następstwem wymogów komputerowych. Ale proszę mi wyjaśnić dlaczego nie mogę zalogować się danymi przekazanymi przez was w poufnym e-meilu
Username: Malykrzys
Password: namermat63
Zalogowałem się tymi danymi tylko jeden, czy dwa razy i koniec.
Don't address the problem they give same respond DONT KNOW HOW TO HOLD A CONVERSATION 😂😂😂😂😂 I'M THAT LADY THOUGH
A billing mistake happened with a seller where I had been billed for an annual subscription as opposed to a desired monthly one. Segpay was fast to respond and made everything right. Thank you!
I advised that I did not wish to auto renew my subscription in July this year. I received a confirmation email the next day informing me that the subscription had been cancelled but that I would be able to access the site until 20 July when my membership ended
Easy to work with but an early reminder would be of use, so can cancel before payment
Yo no realice la compra de esa suscripción ni acepte el pago, exigí un reembolso y no me dan respuesta ese dinero lo ocupo para mis gastos universitarios
They were helpful with all.my concerns - i.had many and was uncertain but their response were clear and easy to understand
Onmiddellijke reactie met goed resultaat!Zeer efficiënt en doeltreffend!Het was een plezier met julie samen te werken.Doe zo voort!
Jeres servicemedarbejder var ok, men fik ikke løst problemet. Jeg har stadig ikke adgang til hjemmesiden, selv om jeg har betalt
J jast answer many time, but you dont' understend j dont understend why when j want one and only one site; age beaty you gime me adult time for 147 dollar and another subscription whre j pay more or less 35 dollars every mouth why? I requested a full refund and in response you only refund me 5 dollars but you could have kept them or at least stuck them up your $#*! you are unreliable and not honest and I intend to report you and spread everything on the web if you don't give me the money back
I requested a product and you gave me 2 that I didn't want, I was waiting for the refund but you force me to pay the same shitty Americans
I have no clue what this is. I do not 🚫 do international anything. How my information and name was received is beyond me.
Who are you and how did you come to have my vital information?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members