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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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Germany
1 review
0 helpful votes
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Fast and precise
May 28, 2024

Service was good, Service was good, Service was good

Date of experience: May 18, 2024
France
1 review
0 helpful votes
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PILLEUL
May 28, 2024

Je parle et lis que le français je parle et ne lis que le français
50 caractères?

Date of experience: May 18, 2024
New Jersey
1 review
0 helpful votes
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Unauthorized Charge
May 28, 2024

Received an unauthorized PayPal charge. No refund and no description or details of what it was.

Date of experience: May 17, 2024
Australia
1 review
0 helpful votes
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Sent a simple request. They did not read. They failed the request. Simple really.

Date of experience: May 17, 2024
GB
1 review
0 helpful votes
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Taking advantage
May 27, 2024

Suddenly found out site was a scam after paying fee for coins which was taken twice. Didn't use

Date of experience: May 17, 2024
Texas
1 review
0 helpful votes
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پنج ستاره بنظرم برای خدماتی که به مشتری ارائه میدهید حق شماست.متشکرم

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Great!
May 25, 2024

Very fast! Super simple and was exactly what I wanted. Only had to send one email request!

Date of experience: May 14, 2024
Spain
1 review
0 helpful votes
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Amazing!
May 24, 2024

A great team that attends quickly, responds instantly and solves at the speed of light.

Wonderful experience.

Date of experience: May 14, 2024
Germany
1 review
0 helpful votes
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Very polite and fast Service
May 24, 2024

I had a problem with one cancelled account and got fast and good service.

Date of experience: May 14, 2024
NL
1 review
0 helpful votes
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Rate Experience
May 23, 2024

Your service was quick en helpful. Well done.
One question, if i want to reactive i get a discount op 38%.
Normaly you charge monthly an amount of $ 29,95.
If a reactivate my account with a discount of 38% then is should be $ 18,57 and not $ 24,95
That i find strange. Can you explain this to me?

Date of experience: May 13, 2024
Virginia
1 review
0 helpful votes
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My problem has not been solved
May 23, 2024

My problem has not been resolved, and I cannot contact the website administrator. I spent money but did not receive service or a refund

Date of experience: May 12, 2024
California
1 review
0 helpful votes
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When I tried to cancel a subscription the website directed me to Segpay, because that is who it was billed through. However, the website provided inadequate information to look up my transaction with Segpay, and I never got a receipt from the website provider.
Segpay customer service helped me find the transaction information and cancelled the monthly subscription payments. It just took a few emails.

Date of experience: May 12, 2024
French Guiana
1 review
0 helpful votes
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Terrible service
May 22, 2024

Both the company I made a purchase with and Segpay said the other one was supposed to give a refund. If you are going to provide payment services to businesses make sure you have policy in place for refunds so customers don't have to go back and forth with 2 different companies to get their money back. Terrible experience overall.

Date of experience: May 12, 2024
Iowa
1 review
0 helpful votes
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I emailed Segpay to cancel my account as I had not used it. They emailed me back the same day with a cancellation confirmation. Quick and easy! No hassle trying to convince me to stay in or sell me anything else. Thank you for simplifying my life!

Date of experience: May 12, 2024
Finland
1 review
0 helpful votes
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98124022
May 21, 2024

I am very dissatisfied, I never received my money back, the processing is very slow

Date of experience: May 11, 2024
Canada
1 review
0 helpful votes
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Very quick and diligent
May 21, 2024

Very quick and diligent Very quick and diligent Very quick and diligent

Date of experience: May 11, 2024
Colorado
1 review
0 helpful votes
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Good Experience
May 20, 2024

I had multiple people help me and all of them were fast, professional and I actually enjoyed working with them through what at first was a very frustrating situation.

Date of experience: May 10, 2024
Virginia
1 review
0 helpful votes
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Cancelation
May 20, 2024

Fast, easy, cancelation process. Wish the on site functions worked, though, or had a PayPal search function to find my account like my service rep did.

Date of experience: May 9, 2024
Michigan
1 review
0 helpful votes
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Not sure if resolved
May 19, 2024

I asked to cancel my account/payment and have not received verification that it was.

Date of experience: May 9, 2024
California
1 review
0 helpful votes
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Very attentive
May 18, 2024

Was great and everything worked out well or even better than i expected

Date of experience: May 8, 2024