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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I enjoy the site and how quickly the customer service helped me out to resolve the issue and allowed to continue the use of the site.
Thank you
Tom W. Morgan
I found the site easy to use and it enjoyed using it.
Thank you very much
Tom W. Morgan
I made a $63.35 purchase on a website that promised educational videos about video games and received pornographic and sexually explicit content. SegPay did not provide the refund as I requested and it was necessary to open a complaint with PayPal for me to get my money back.
When I click to pay, there is a banner that pops up that it has to be paid with bitcoin... fine, where and how, there is no link to explain it, or take you to a place to do so.
Then I have sent several emails to get help with that, NO ONE RESPONDED WITH ANSWERS.
Experience was not good because my card was used in illegal transactions.
But thanks to help of your support team I managed to be refunded.
I'm still waiting for Information and a solution!
I paid three times ( 3x300€) and i got only one time 300 Credits ( fraueninmeinernaehe.com)
Not sure as to why but using my Capital One credit card thru your site caused the credit card company to flag your site as a fraudulent site. They canceled my card and are sending me a new one. Also I'm not happy that you put hotneedywomen on my card statement thru Cap1 and Truist.
Die Rückerstattung eines Betrages bei nicht bestellter Buchung wurde umgehend in die Wege geleitet und war einen Tag später erledigt. Wirklich sehr schnell.
Bei einer versehentlich falsch eingegebenen Buchung wurde mir bei der umgehenden Kündigung die Rückerstattung des Kaufpreises zugesagt. Schon nach einem Tag war die Rückerstattung erledigt.
Guten Tag
Mir wurde geschrieben ich kann die Webseite bis zum 9. September uneingeschränkt nutzen.
Dies ist aber nicht der Fall.
Ich habe dies auch geschrieben aber keine Reaktionen erhalten
It's been over 60 days and countless emails and still haven't received my refund.
Good afternoon, I was reaching out to you today to see if you would like to resolve this issue and if so then you can just reach out to us at cs.segpay.com again Anothony I'm sorry to hear about this problem you have a good day sir.
Thanks for providing a solution to the voided payment transaction.
I have registered a new credit card for the three transactions for which payment was voided and payment is now available.
Please complete payment for the three transactions.
The problem still exists. They did not help at all...
Good afternoon, if you would like to try and solve this issue you could contact us at cs.segpay.com I hope you have a good day sir
I'd like to cancel subscription as I am no longer interested in continuing to play
Hello, I wanted to let you know that if you reached out to us at cs.segpay.com we could try to resolve this issue you had sir I'm sorry for the inconvenience and i hope you have a wonderful rest of your day
Foi uma experiência muito boa, não ficou nada a desejar. Voltarei a fazer negócios com a Segpay. Valeu pela atenção.
The guy said he couldn't find a transaction but they sent this review request to a different email address than the one I gave them so they obviously saw the unauthorized transactions.
Simple cancellation of website service, properly done with no delays or any kind of additional hassle.
I wanted to cancel a subscription and it was easy and quick!
Your agent did not understand my request and therefore provided a wrong answer. Fortunately the website you are working for suggested me the solution I needed.
I had issues with an subscription i do not realy want to purchase, first email: a case is opened
Next mail:how do you rate the service.
In the case i had a problem with there was no service..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Guten Tag, es tut mir leid, von dieser Unannehmlichkeit zu hören. Wenn Sie Ihr Problem lösen möchten, können Sie uns kontaktieren, um dieses Problem zu beheben. Einen schönen Tag. cs.segpay.com