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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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My experience w SegPay has always been great and this
Latest one supports my conclusion! Great work SegPay Staff.
Yours Truly,
Gord
Experience was hacked and horrible. PayPal is responsible for this fraudulent scheme. I want my refunds for July 18,2024 and August 16,2024.
Although they told me they would respond within 24 hours, they responded almost immediately.
I just hope they don't charge me in the next few days.
I was extremely dissatisfied by the service. I was helped. I had an account for over a year now their saying they can't find the account and I have to make a whole brand new account so all my previous progress of photos are just gone!?
Decided to cancel a subscription and Segway responded quickly and then equally was quick to make the change for me
Not what i'm searching. No more interesting. Too much fakes.
Actually got a super quick response with an account I needed to close. Personable, friendly and fast solution to my issue.
Cheers,
Blaise
I had very quick answers every time I asked something. The employee understood that exactly what I need
Obwohl ich mehrfach nachgefragt habe konnte man mir erklären warum mein Bild nicht veröffentlicht wird
Sie sind nicht in der Lage mein Bild hochzuladen und können mir keinen Grund nennen
Jerome was very efficient and resolved my questions expeditiously. I truly appreciate his help.
Using information from the original confirming email, it was easy to end the automatic renewal for my subscription. I received a confirming email within 3 days.
Yesterday i have two billing send to your company in the afternoon,my paypal send me that your company has not finished the payment to paypal,so you have stopped my payment over 16,00euro and 35,00euro.my home bank become no stop why paypal have ordered the two billings from paypal,please look the circumstances and clear the problem.thank you for everything you can do.
Sicerly klaus nonnenmacher the 2 transaktions-ID ******* and *******
I was assured my cancellation request was processed and I wouldn't be changed but unfortunately that wasn't the case.
Well, to be honest, I still don't know what it was about. Always the same answers and no matter how often I said that I could trace every payment I made and that none of them were outstanding, my account was blocked and the people who manage the money simply have no idea what they are doing. To be honest, if I had to trust these people with my money, I would rather keep it under my pillow than give it to them.Maybe someone can explain to me why I was speared and for what reason, because it is difficult to understand
It was super quick & easy to cancel my membership. Thank you
Schnelle Reaktion auf mein Anliegen für das künden eines Abo.
My annual subscription renewal didn't go through automatically as promised, despite my updating my card details in advance, but when I raised a complaint it was dealt with efficiently and I was still able to renew at the current subscriber rate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members